Head Of Road Freight-Kenya at DHL

Customers

• Identify and develop potential, sustainable customer relationships
• Respond to customer enquiries / complaints
• Lead in engagements and strategic customer interfaces with Key Account Contacts
• Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces
• Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
• Ensure effective pricing strategies are developed to sustain profitable growth.
• Co-ordinate with different departments to deliver quality service to Industrial Project customers
• Responsible for achieving Industrial Project Customer business targets
• Develop sales motivation initiatives to keep high sales performance towards the annual business target.
• Responsible for costs and cost structure and drives improvement measurements and actions
• Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF.
• Share product knowledge and to provide internal support to subordinates
• Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPl's and obtain agreement & commitment from Country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
• Carrier contact/negotiation (RFR) according to corporate policy and local requirements.
• Stakeholders
• Oversees the transport portal (Saloodo)
• Carrier contract/relationship     and performance management
• Interact with commercial team (at country level) in terms of pricing
• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
• Responsible for EBIT result at country/country group level

Process

• Defines, monitors and enforces targets to the operational units
• Select and assigns key positions to reach targets
• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
• Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
• Defines and implements ISO standards in line with corporate instructions
• Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
• Proposes IT needs
• Responsible for Preferred Carrier adherence
• Responsible for Operational KPl's

People Management

• Determine organizations structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organise and direct an efficient and effective function Develop KPl's with team members and monitor individual performance
• Conduct performance appraisal, including coaching.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Identify training needs and opportunities to develop a highly skilled functional department

IP Product

• Manages and steers the IP (product) teams in the country Manages all country IP P&LS.
• Develop and maintain strong existing Industrial Project customer relations and loyalty
• Drives BD for IP in alignment with the Sales organization, e.g., aligns IP customer target lists, drives sales/ BD collaboration and aligns incentives.
• To join Industrial Project customer meetings/sales visits (potential and existing) and present company capabilities.
• To collect market profiling and Industrial Project customer/ competitor research & analysis activities to understand and identify market opportunities and challenges.
• Integrates IP into overall country/regional BD efforts and solution design and supports respective customer BD efforts Represents and bundles all non AFR/ OFR products in country management team and is partner/ go to person for other IP country organization (if partnering is required) Informs himself and seeks to replicate successful business ideas from other countries/ regions
• Develops IP and innovation community, actively innovates and incubates new ideas e.g., niche business in a country Is contact for and manages local implementation of global and regional product launches
• Is contact for IP related Business Cases

 Now, here is what we need from you!

• Degree in business Management or a related field
• Minimum 10 yrs in Logistics Industry
• Minimum 5 years' experience in Product Management/ Value Added Services
• Experience in management role
• In-depth knowledge in the Logistics industry especially the Road freight product and forwarding business and understanding of Products/ Value Added Services
• Proven success in a senior management role, with specific experience in selling to major global customers
• Commercial ability, experience and thinking in customer centric x-product solution design Capability to innovate and implement new ideas
• Strategic thinking skills
• Excellent country and regional geographical knowledge for cross-border routings
• Commercially astute with excellent business acumen
• Presentation and facilitation skills. Excellent training skills
• Market Intelligence. Outstanding Negotiation and interpersonal skills
• Project Management. People Management skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Strong Leadership skills
• Systematic problem-solving