Job Openings at Absa Bank Limited

Job Summary

• To provide excellent customer experience, deliver exceptional branch business growth and profitability. 
• To recruit and retain Home Loan customers
• To deliver exceptional retail business performance through Home Loan sales & excellent customer service 
• To develop and maintain a high profile for Home Loans within a number of branches
• To ensure that all aspects of operational rigor are maintained when involved in the home loan process

Job Description

Key Accountabilities (Duties & Responsibilities) 

Sales and Service: Time split 75% 

• Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
• Achieve & Exceed Home Loan & Cross Sale Targets
• Utilize the standard sales process to identify customer’s Home Loan requirements
• Facilitate customer understanding of the Home Loan procedure and process
• Champion and manage Home Loan products & channels
• Own and drive the outlet's home loan sales objectives/targets
• Maintain Home Loan sales performance statistics for management information usage.
• Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
• Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
• Ensure documentation such as the home loan application and internal submission forms are fully completed & error-free.
• Deliver world-class customer service practices and ensure adherence to Barclays Service standards.
• Accurate collation and packaging of relevant documents for processing.
• Conduct branch Home Loan marketing campaigns and participate in country-level campaigns

Internal Controls & Risk Management; Time split 10%

• Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
• Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
• Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises.
• Ensure the Bank’s Home Loan lending criteria are met

Customer Experience Time split 15%  

• In conjunction with the Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning. 
• Manage your own leave by working closely with your Line Manager

Ideal Job Competencies 

• Technology Skills: Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills; Ability to quickly grasp and understand systems and keen on details
• Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
• Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA, etc
• Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management
• Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation 
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks' products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

Behavioral and Cognitive Competencies

• Results and achievements oriented: Strive to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined systems and processes
• Leadership and Management Skills: Ability to strive for growth through performance, nurture and grow talent for self. Capability to mentor and manage changes. Self-empowerment to enable the development of open communication. Teamwork and trust are needed to support performance and a customer service-oriented culture 
• Communication & Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with others. Effectively communicate with and manage customer expectations (Internal/external), and other stakeholders who impact on performance.
• Negotiation & Selling Skills: Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offerings to grow customer numbers/value and product uptake
• Human Resource Management Skills: Basic leadership skills, team building, and ability to train, develop, lead, and work with highly motivated teams
• Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
• Relationship Management: Managing client relationships to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet
• Conscious of banks' reputation: Protect and enhance the banks' reputation

Closing: 10th. March 2023

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Job Summary

The job holder will be responsible for development and execution of the Card Acceptance Strategy to deliver the priorities set and as driven by market forces. This includes and not limited to: driving traditional & digital acceptance and promoting related Absa Bank Card Acquiring acceptance on products, platforms & services to merchants, third parties and strategic merchants in the market, which will combine the art of web design with the art of programming and service excellence.

Key responsibilities:

• Translations of web design UI/UX wireframes and interface with our existing API’s to actual code that will produce visual elements with our merchant websites. The individual will work with our acquiring system interface to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
• Act as the pinnacle point between the merchant, relationship managers and all relevant internal/external stakeholders/colleagues. The individual will be required to establish relationships with internal customers (relationship team, operations team) and all relevant stakeholders
• When opportunities arise, support the relationship managers in delivering professional presentations on the critical steps of card acquiring solution implementation
• Execute and facilitate the implementation process, giving procedural support and recommending proven best practices to all new merchants or existing merchants opening new outlets or seeking new products.

Job Description

Main accountabilities and approximate time split;

Driving Business Performance 80%

• Translations of web design UI/UX wireframes and interface with our existing API’s to actual code that will produce visual elements with our merchant websites. The individual will work with our acquiring system interface to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
• Implement card Acquiring solutions both on integrated POS and E-Commerce for Absa Card merchants.
• Identify and recommend appropriate action to be taken to drive accelerated business opportunities within the implementation process.
• When opportunities arise, support the relationship managers in delivering professional presentations on the critical steps of card acquiring solution implementation.
• Identification of merchant needs, deadlines, and objectives, and planning ahead in order to manage the merchant and business expectations within the set deadlines.
• Formulation of bespoke project plans for the implementation process, and monitoring of the same with regular updates to management.
• Execute and facilitate the implementation process, giving procedural support and recommending proven best practices to all new merchants or existing merchants opening new outlets or seeking new products.
• Own and manage all operational aspects, engagements, and processes within the implementation process, ensuring the highest levels of operational governance and quality are achieved.
• Ensure all technical issues are documented and scheduled to deliver on time to the customer. Work with the relationship managers to effect and support a smooth transition of ownership once the implementation is complete.
• Manage projects as allocated by the line manager to deliver improvements to card acquiring services or product offering. Ensure achievable solutions are found, delivered on time, all relevant parties are communicated to and either cost savings or additional income is generated.

Relationship Management 10%

• Provide advice and relationship management during implementation process to relationship managers, whilst ensuring the most profitable return for the business
• Act as the pinnacle point between the merchant, relationship managers and all relevant internal/external stakeholders/colleagues. The individual will be required to establish relationships with internal customers (relationship team, operations team) and all relevant stakeholders.
• Onsite and remote consultancy for merchants and relationship managers.
• Influence customer strategies and objectives for the introduction of card acquiring solutions.

New Product Development/Amendments to existing products 5%

• Assist with the design of new products, product features and enhancements considering both customer needs and balancing business management. 
• Ensure adequate training is done for sales and service staff on the new product or product enhancements.
• Handover new product to BAU following process and undertake post implementation reviews.
• Implement governance, risk, compliance and control in line with Absa group policies.
• Awareness of the market, industry information to ensure Absa offering is maintained and appropriate recommendations are done to keep Absa ahead of competition.

Customer and Control Objectives (5%)

• Ensure Absa Data Privacy Policies are adhered to especially the dissemination of any customer information or other sensitive information.
• Manage Product governance and review controls environments, Audits programs, Product Critical Process (CPAs) and Regulatory adherence.

Technical skills / Competencies

• Self-motivated, agile and results orientated with ability to work under minimal supervision and deliver under tight deadlines.
• Highly developed analytical skills, problem solving and planning abilities.
• Communication skills, both written and oral.
• Strong team player, ability to motivate staff, sell new ideas, build and maintain key relationships, with the ability to influence and guide strategy at senior levels.
• Excellent Stakeholder management.

Knowledge, Expertise and Experience

Essential

• Knowledge of industry banking and non-banking financial products and the manner in which systems support them.
• Understanding of product offerings in the wider financial services industry.
• Understanding of legislation related to financial services and channel delivery.
• Proficient understanding of APIs, REST and JSON
• Flexibility and ability to work to meet challenging deadlines. Travelling within/outside the country may be required.

Preferred

• Understanding of relevant industry, advisory, regulatory, and professional bodies
• Knowledge of the card acquiring industry.

Experience & Qualifications

Essential

• A bachelor’s degree in computer science, IT or related field
• Experience with GIT, SVN or other version control tools
• Experience in programming languages eg java, C++, python, HTML and CSS
• Communication, interpersonal and negotiation skills.

Preferred

• Experience in design and development of functional database applications, i.e. MySQL, Oracle, MongoDB.
• Experience in Android and/or IOS development
• Exposure to JavaScript libraries and frameworks
• Project management skill

Closing: 7th. March 2023

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Job Summary

To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description Summary

To manage the implementation, maintenance, and enhancement of all Core Banking (Retail and corporate) Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. In-depth Knowledge of Oracle PL SQL developer is must. Good understanding of banking Functionalities like CASA, Retail and Corporate Loans, Fixed deposits, NEFT, RTGS, General Ledger, Year End Processing, Classification of Normal, Suspended Accounts, Inward and Outward Clearing.
Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Job Description

Accountability:  Service (Applications) Availability

The prime responsibility is for maintaining the availability and reliability of core applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities

• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
• Provide holistic support of application availability to Business Users
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability
• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
• Act on agreed appropriate actions with Line Management to maintain or improve application availability levels
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to applications when needed
• Maintain an awareness of technology advancements and best practices that support application availability
• Log and monitor incidents in the Portal and ensure they are scoped for release

Accountability:  Change and Test Management

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management

Key Activities

• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks
• Vet & validate changes to ensure no disruption.
• Engage in changes and collaborate to deliver new requirements.
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing results
• Coordinate user acceptance testing
• Coordinate back out testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post release testing
• Validate and communicate results of testing activities

Accountability:  Business Liaison

Point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)
• A fast learner keen on developing knowledge and experience in service delivery.

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for, and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.

Role/Person Specification

Education and Experience Required

• Bachelor’s Degree in computer science or any IT related fields.
• 3 – 5 years IT experience minimum
• ITIL v4 Certification

Subject Matter Expert Qualifications

• Good knowledge in SQL and Database management.
• Knowledge in Sybrin support is added advantage

Knowledge & Skills: (Maximum of 6)

• Translate Bus Requirements to Tech Solutions (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL – Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyze, make decision and initiate act (Solid)

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Closing: 10th. March 2023