Latest Recruitment at Safaricom Kenya

Job Description

• Reporting to the HR Simplification & Automation Lead, the role holder will lead and support the automation of HR processes, troubleshoot issues within existing systems, and drive the optimization of Human Resource Information Systems (HRIS). Ensure maximum efficiency and utilization of systems to enhance people management. Conduct internal control and audit reviews across HR systems and ensure compliance with established SLAs between HR and the wider organization. Provide support to Group HR Shared Services as requested from time to time.

Key Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
• Act as the liaison between HR, IT, and other stakeholders to identify, communicate, and implement changes in HR systems, including support for Group HR Shared Services as needed.
• Facilitate training for company-wide users on newly developed or enhanced HR systems.
• Manage IT resources to ensure timely implementation of system requirements.
• Lead HRIS training initiatives for all Oracle HCM Cloud users.
• Coordinate with IT to conduct HR information control reviews, including system operations & updates, security, communication protocols, backups, and maintenance.
• Organize quarterly system management meetings with IT, document discussions, and follow up on action items.
• Oversee all new projects and improvement initiatives arising from these meetings, including those supporting Group HR Shared Services.

Reports

• Lead the design, development, and continuous improvement of HR reports and metrics dashboards in collaboration with the HR Data & Analytics Lead. Champion the shift from manual reporting to automated, self-service dashboards that empower HR and business users with real-time insights.
• Ensure that all relevant report consumers have secure, role-based access to dashboards and reports that are tailored to their specific areas of responsibility.
• Monitor and report on monthly budget and cost center performance for the HRIS function.
• Provide timely and accurate reporting support to Group HR Shared Services as requested, ensuring alignment with group-wide HR data and analytics standards.
• Prepare ad hoc reports and dashboards to support decision-making across HR and business units.

Oracle Support and Maintenance

• Provide strategic leadership in the management and continuous improvement of Oracle Human Capital Management (HCM) Cloud across the organization, including support for Group HR Shared Services.
• Collaborate with IT and Oracle support teams to ensure the stability, performance, and scalability of Oracle HCM Cloud and related HR systems.
• Lead the implementation and lifecycle management of Oracle Cloud HCM modules, including configuration, testing, deployment, and post-go-live support.
• Ensure system security, data integrity, and compliance through regular reviews of access controls, audit logs, and backup procedures.
• Coordinate quarterly system governance meetings with IT and relevant stakeholders to review system performance, discuss enhancement opportunities, and track resolution of issues.
• Champion the adoption of Oracle Cloud innovations and quarterly updates, ensuring new features are evaluated, tested, and deployed in alignment with business needs.
• Explore and lead the integration of HR self-service functionality into the organization’s Employee Super App, ensuring seamless user experience, role-based access, and alignment with digital HR strategy.
• Provide expert-level support and guidance to HR teams and Group HR Shared Services on Oracle HCM functionality, integrations, and best practices.
• Oversee all Oracle-related projects and improvement initiatives, ensuring alignment with enterprise architecture and HR digital transformation goals.

Core competencies, knowledge and experience

Customer Obsession

• Deepen the connection between HR technology and the needs of employees, managers, and HR teams across the group.
• Foster authentic, trust-based relationships with internal customers and partners by delivering intuitive, reliable, and accessible HRIS solutions.
• Champion a user-centric approach by enabling self-service capabilities and seamless digital experiences through platforms like Oracle HCM Cloud and the Employee Super App.
• Collaborate closely with stakeholders to understand evolving needs and translate them into scalable, data-driven HR technology solutions.
• Take ownership of outcomes by proactively identifying and resolving pain points in the HRIS user journey.
• Promote a digital-first mindset by simplifying processes, reducing manual interventions, and empowering users with real-time access to relevant HR data.
• Stay focused on strategic priorities while balancing short-term needs and long-term transformation goals, ensuring brilliant execution at every stage.

Purpose

• Create and communicate an inspiring vision for how HR technology enables strategic business and people outcomes across the organization.
• Empower teams and stakeholders to think beyond operational tasks and embrace digital transformation in HR.
• Demonstrate bold leadership by challenging the status quo and reimagining how HR services are delivered through technology.
• Encourage curiosity and innovation by asking “what if” and “how might we” questions to unlock new possibilities.
• Use deep knowledge of the external environment—including customer expectations, technology trends, and industry benchmarks—to identify and act on opportunities for growth and improvement.
• Align HRIS initiatives with the broader organizational purpose, ensuring that technology investments support long-term value creation for employees and the business.

Innovation

• Foster a culture of experimentation and continuous improvement within the HR technology space.
• Encourage team members and stakeholders to share bold ideas and test new approaches that enhance the employee experience and operational efficiency.
• Explore both successes and failures with curiosity and resilience, using lessons learned to inform future innovations.
• Promote the use of emerging technologies—such as AI, automation, and mobile-first platforms—to simplify and scale HR services.
• Lead the adoption of digital tools and platforms that enable self-service, personalization, and proactive HR support.
• Share personal learning and insights to inspire others and build a culture of innovation across the HR and IT communities.
• Continuously evaluate the external HR tech landscape to identify opportunities for strategic differentiation and value creation.

Collaboration

• Clearly articulate the HRIS function’s role in delivering the organization’s people and digital strategy, ensuring alignment with both local and Group HR Shared Services priorities.
• Actively collaborate across HR, IT, Data & Analytics, and business units to break down silos and deliver integrated, user-centric solutions.
• Hold yourself and others accountable for shared outcomes, fostering a culture of ownership and mutual support.
• Develop and coach team members and stakeholders to maximize their capabilities in using HR technology and data effectively.
• Create an inclusive and psychologically safe environment where diverse perspectives are valued and innovation can thrive.
• Promote wellbeing, ethical behavior, and integrity in all interactions and decisions, setting a high standard for others to follow.

Functional Competencies
Exceptional Organizational Skills

• Demonstrates strong planning and coordination abilities to manage multiple HRIS initiatives across the group.
• Ensures timely delivery of system enhancements, training, and reporting solutions while maintaining high standards of quality and user satisfaction.

HR Technology and Integration Expertise

• Deep expertise in Oracle HCM Cloud and related technologies, including system configuration, deployment, and support.
• Strong understanding of system integration principles, open APIs, and middleware platforms to enable seamless data flow across HR and business systems.
• Experience integrating HR functionality into enterprise platforms such as Employee Super Apps.
  Data-Driven Decision Making.
• Skilled in designing and enabling self-service dashboards and reports that support data-informed decision-making across HR and business functions.
• Collaborates effectively with data and analytics teams to ensure accuracy, accessibility, and relevance of HR metrics.

Digital Transformation Leadership

• Leads change management efforts to drive adoption of new technologies and ways of working across the organization.
• Champions the adoption of digital tools and practices that simplify HR processes and enhance the employee experience.

Integrity and Confidentiality

• Maintains the highest standards of integrity and discretion in handling sensitive employee and organizational data.
• Ensures compliance with data privacy regulations and internal governance policies.

Commitment to Excellence

• Demonstrates a proactive, solutions-oriented mindset with a strong commitment to continuous improvement.
• Takes ownership of outcomes and drives initiatives that deliver measurable value to the business and employees.

Qualifications

• Minimum of 5 years of progressive experience in HRIS environment, HR technology implementation, or enterprise HR systems management.
• Proven expertise in Oracle Human Capital Management (HCM) Cloud, including configuration, deployment, and support of core modules (e.g., Core HR, Talent, Payroll, Absence, etc.).
• Strong experience in integrating Oracle HCM with other enterprise systems using open APIs, middleware platforms (e.g., Oracle Integration Cloud), and secure data exchange protocols.
• Demonstrated ability to lead HRIS projects across a group or multi-entity environment, ensuring alignment with both local and group-wide HR strategies.
• Solid understanding of cloud-based HRIS architecture, data governance, and compliance with data privacy and security standards.
• Familiarity with Agile methodologies and DevOps practices in the context of HR technology delivery.
• Experience collaborating with data and analytics teams to deliver scalable, role-based reporting and dashboard solutions.
• Excellent problem-solving, stakeholder engagement, and communication skills, with the ability to translate technical concepts into business value.
• Experience working with mobile-first platforms or integrating HR functionality into employee-facing apps (e.g., Super Apps) is an added advantage.

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Role Purpose

• Reporting to the Chief Financial Services Officer, the CoE Lead, Fintech Platforms, will be responsible for shaping and driving the strategic and innovation direction of Safaricom’s Fintech solutions aligned to Group objectives. The role holder will foster strategic partnerships, develop and implement cutting-edge financial technology solutions whilst ensuring compliance with regulatory requirements and standards. He/She will require a deep understanding of fintech ecosystems and excellent leadership skills. This role will lead a team of professionals in the development and delivery of fintech value propositions and will work closely with cross-functional leads and stakeholders to deliver innovative solutions that delight and meet customer expectations and drive business growth. As a key member of the Safaricom extended leadership team, the role will lead the business as a value-based organization leveraging the Fintech Solutions team’ unique skills and knowledge of the business

Key accountabilities and decision ownership:

Strategic and Tactical Execution

• Develop and implement the strategy on Fintech Solutions & Innovation and align it to the overall Financial Services Cluster mission. 
• Develop and execute fintech solutions strategic initiatives, monitoring progress and making necessary adjustments as required with changing contextual macro/microenvironment. Develop an effective go to market strategy and identify and implementing innovative solutions to improve channel efficiency.
• Evaluate market potential and formulate performance indicators and help define go to market strategy for Safaricom’s fintech solutions business.
• Develop and execute a strategic roadmap for the Fintech Solutions Tribe, aligned with the overall organizational objectives. 
• Conduct research and analysis to identify market trends, competitive landscape, and emerging opportunities.
• Provide guidance and support to the team in developing business cases, financial models, and action plans to support strategic initiatives

Business/Product Development and Innovation

• Develop new business opportunities while innovatively managing associated costs to make it a self-sustaining business. 
• Drive the ideation, design, development, testing and scaling of innovative products and services. 
• Enable the integration of Financial Services products on requisite systems and platforms. 
• Utilize customer insights and data analytics to identify opportunities for process improvement and enhanced client experiences.
• Make key decisions regarding the fintech product portfolio, including approval of product development projects and enhancements based on market needs and ROI analyses.
• Leverage AI to enhance the customer experience through customized offerings and real time, data driven insights that meet individual customer needs and expectations. 
• Ensure compliance with regulatory requirements and industry best practices.
• Create an environment of growth to promote development for ideas thereby directing/leading them to project initiation phase and guide over to the respective delivery team. Work with delivery teams there on to support through execution. 
• Continuously review and optimize the Tribe's processes and procedures to ensure efficiency, quality, and compliance.

Performance Monitoring and Reporting

• Align the revenue indicators and reporting tools to the targets.
• In conjunction with relevant Business Partners, develop monitoring and evaluation templates for revenue performance management in the market.
• Employ approved business processes to formulate and oversee the implementation of effective influential marketing and business development initiatives to bring about desired responses in customer behaviour.
• Define and track key performance indicators (KPIs) to measure the Tribe’s performance and identify areas for improvement. 
• Drive data-driven decision-making by presenting insights and recommendations to senior management and stakeholders. 
• Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
• Stay up to date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in Financial Services. 
• Prepare regular reports and presentations to update senior management on the tribe's initiatives, outcomes, and challenges.

Leadership and Team Management:

• Lead a team of fintech solutions professionals, including developers, analysts, and subject matter experts, fostering a collaborative and high performing culture. 
• Set clear objectives, provide guidance, and support fintech solutiosn team members in achieving their goals.
• Role model inclusivity & builds trust for a psychologically safe environment for everyone to be their best. 
• Promote knowledge sharing and continuous learning within the team. 
• Support functional leaders in creating and sustaining a cultural environment for the function shaped by the Safaricom leadership standards
• Strategic Partnerships and Stakeholder Management: 
• Develop partnerships leading to identification of new areas of Business and business opportunities.
• Establish and maintain strong relationships with key stakeholders across the Safaricom Group ecosystem. 
• Collaborate with other clusters, tribes, CoEs, teams, and departments to foster a holistic and integrated approach to Safaricom’s products, value propositions and engagements.
• Communicate effectively to convey the Financial Services cluster and the Fintech Solutions and novation Tribe’s vision, progress, and achievements.

Must have technical / professional qualifications:

• At least ten (10) years’ knowledge and experience in the relevant field with of which three (3) should have been in senior leadership role preferably in payments, digital channels, technology, or telecommunication Industry handling business/product/strategy development. 
• Bachelor’s degree in the relevant field along with technical qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Member in good standing of a recognized professional body
• Strong understanding of digital platforms and fintech solutions systems, and operational processes
• Deep knowledge of the financial services industry regulations, compliance requirements, and security best practices. 
• Technical fluency- APIs( Both building and monetization/commercialization), Integrations and building market fit Platforms (SuperApp etc)
• Developer community engagement and growth. 
• Superior business understanding, with the ability to leverage technology to solve business and technical issues. 
• Possess high professional and ethical standards.
• Be a strategic thinker with an analytical mind.

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Role Purpose

• Reporting to the Chief Financial Services Officer, the Tribe Lead – Credit will be responsible for leading a team of professionals in the development and delivery of credit products and services. He/She will work closely with other Tribe Leads and stakeholders to ensure alignment with organizational goals and objectives, as well as identifying opportunities for innovation and growth. He/She will be responsible for driving the strategic direction of the Credit Tribe and ensuring that it meets its objectives, while adhering to regulatory requirements and risk management standards.

Key accountabilities and decision ownership:

• Lead the Credit Tribe and work collaboratively with other Tribe Leads and stakeholders to ensure alignment with organizational goals and objectives.
• Develop and implement a strategic roadmap for the Credit Tribe that supports the organization's mission and vision. 
• Provide leadership, direction, and guidance to a team of professionals in the development and delivery of credit products and services. 
• Build and maintain effective relationships with key stakeholders, including business leaders, risk and compliance teams, and regulators
• Ensure that the Credit Tribe operates within regulatory requirements and risk management standards, and that risks are identified, monitored, and managed appropriately
• Drive innovation and growth opportunities within the Credit Tribe, leveraging emerging technologies and market trends to deliver new and differentiated credit products and services
• Foster a culture of continuous improvement within the Credit Tribe, ensuring that processes are streamlined, efficient, and effective. 
• Data Analytics: Utilize data analytics tools and techniques to extract insights from operational data, identify trends, and make data-driven decisions. Collaborate with data teams to develop dashboards, reports, and visualizations for monitoring operational performance. 
• Key Performance Indicators (KPIs): Establish, track, and report on key performance indicators related to fintech operations. Define and monitor metrics such as transaction processing time, error rates, customer satisfaction scores, and operational efficiency. Use KPIs to drive performance improvements and identify areas for optimization.

Must have technical / professional qualifications: 

• Bachelor's degree in business administration, Finance, or related field.
• At least 8 years of experience in financial services, with a focus on credit products and services.
• Strong leadership skills, with a proven track record of leading high performing teams.
• Deep understanding of regulatory requirements and risk management standards in financial services.
• Experience in developing and implementing strategic plans and roadmaps.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization. - 3 - C2 - Safaricom Internal
• Ability to think strategically and drive innovation and growth within the Credit Tribe. Strong analytical and problem solving skills, with the ability to identify and mitigate risks. 
• Ability to work collaboratively with other Tribe Leads and stakeholders to achieve organizational goals and objectives. 
• Data Analytics Skills: Proficiency in data analysis tools and techniques, such as SQL, Python, R, or Excel. Experience in extracting, transforming, and analyzing large datasets to derive actionable insights and drive operational improvements
• Performance Measurement: Strong understanding of key performance indicators (KPIs) and their application in measuring operational performance. Ability to define, track, and report on relevant KPIs to monitor and improve fintech operations