Careers at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

HR Operations & Employee Lifecycle Support

• Execute accurate and timely onboarding, contract generation, transfers, promotions, exits, and documentation.
• Manage employee records across HRIS, digital files, and physical storage ensuring 100% compliance.
• Track probation, confirmation, and appraisal dates and notify responsible parties.

HRIS & Data Integrity

• Maintain up-to-date HRIS records (Workday) and manage data entry and system checks.
• Generate standard HR reports (headcount, leave balances, contract end dates, etc.) for HCBPs and leadership.
• Conduct regular data audits to ensure consistency and accuracy.

Employee Communication & Engagement Logistics

• Draft and send official employee communications and announcements (e.g., promotions, holidays, wellness tips) through Human Capital Comms.
• Support internal surveys, culture, wellness events, and learning programs by coordinating logistics and participation.
• Manage employee logistics for events e.g. town halls, bereavements.

Compliance, Policies & Audits

• Maintain all HR compliance trackers (e.g., work permits, contracts, ID copies, leave policies).
• Support audits (internal/external) by preparing required documentation and summaries.
• Ensure templates, policy documents, and handbooks are properly version-controlled and accessible.

Payroll & Benefits Administration Support

• Collate and verify payroll inputs (e.g., commissions, deductions) before submission deadlines.
• Maintain benefit enrollment records and support reconciliation as needed.
• Track leave balances, approvals, and returns from extended leave.

Operational Agility & Process Innovation

• Continuously identify and implement process improvements in HR administration to enhance efficiency and employee experience.
• Embrace digital tools and automation (e.g., e-signatures, workflows, Nina) to reduce manual work and increase speed.
• Support agile workflow projects and feedback loops in HR projects.
• Participate in idea generation forums and innovation projects within the Human Capital team.

SKILLS AND COMPETENCIES

HR Technical Proficiency

• Solid understanding of HR operations and lifecycle processes.
• Working knowledge of payroll processes, benefits, and leave tracking
• Familiarity with labor laws, HR policies, and confidentiality requirements

HR Systems & Digital Tools

• Proficiency in HRIS platforms, Microsoft Office Suite

Communication & Interpersonal Skills

• Clear and professional verbal and written communication
• Courteous and responsive when interacting with employees and internal stakeholders
• Ability to maintain composure and confidentiality when handling sensitive information

Organizational & Time Management

• Ability to manage multiple administrative tasks with high attention to detail
• Strong organizational skills for maintaining files, trackers, and deadlines
• Proactive follow-up and ability to work with minimal supervision

Service Orientation

• Strong customer service mindset and responsiveness to employee needs
• Dedicated to improving the employee experience through timely support
• Empathy and tact in dealing with diverse individuals and situations

Agility & Innovation

• Adaptable and flexible when priorities or tools shift
• Willingness to try new approaches, processes, or technologies
• Open to feedback and actively contributes to process improvements

Data & Compliance Discipline

• Accuracy in maintaining employee records, HR data entry, and reporting
• Strong integrity and discretion in managing confidential information
• Attentive to audit readiness and compliance documentation

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Required Experience

• 2–4 years in an administrative or HR support role within a structured HR environment.
• Demonstrated experience in employee records management, onboarding/offboarding, and scheduling.
• Proficiency in MS Office and familiarity with HR systems like Workday.
• Exposure to process automation tools and agile work environments.

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KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business
• Follow up on risk improvement implementations.
• Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
• Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE

Experience:

• Minimum 5 years’ experience

QUALIFICATIONS

• Degree in insurance or business related.
• Professional qualifications (CII or IIK) or good progress