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CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
REPORTING TO: Global CTO (Amsterdam)
SUPERVISION: ICT team
Main Purpose of Job
CarePay is a technology company. Having the right systems to do our work and taking good care of them is crucial for our success. CarePay has quickly grown from an organization of 30 to 130 staff. We have identified the need for a new ICT manager who brings our portfolio of systems, networks, applications, tools and supporting processes our employees use to run our business to the next level. An excellent chance for a professional looking to shape the landscape in a fast growing and dynamic company. Part of the job holder’s role is hands-on, doing yourself, part of it is management and enabling others to do the work.
DUTIES AND RESPONSIBILITIES:
KEY PERFORMANCE MEASURES:
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
KEY SKILLS AND COMPETENCIES:
Main Purpose of Job
The Customer Experience Manager will be responsible for developing and delivering CarePay’s customer service strategy in line with the organizations business objectives and growth strategy. This will include being end responsible for CarePays’ Customer service activities and operations in Kenya and to align these with other countries where CarePay is present. This will include the supervision and management of the CarePay Call Center as well as all customer support teams. Main purpose is to manage and continually improve the Customer experience for all Payers, Participants and Providers in support of the growth strategy of the company.
DUTIES AND RESPONSIBILITIES:
KEY PERFORMANCE MEASURES:
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
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