Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
Main Purpose of Job
The Customer Experience Manager will be responsible for developing and delivering CarePay’s customer service strategy in line with the organizations business objectives and growth strategy. This will include being end responsible for CarePays’ Customer service activities and operations in Kenya and to align these with other countries where CarePay is present. This will include the supervision and management of the CarePay Call Center as well as all customer support teams. Main purpose is to manage and continually improve the Customer experience for all Payers, Participants and Providers in support of the growth strategy of the company.
DUTIES AND RESPONSIBILITIES:
KEY PERFORMANCE MEASURES:
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
Build your CV for free. Download in different templates.
Join our happy subscribers