ICT Roles at International NGO Safety Organisation (INSO)

Job Summary

• INSO is seeking an experienced Information Manager to join our HQ Data, Technology and Learning (DTL) team. This is an opportunity to shape how data keeps humanitarians safe across more than 24 countries and contexts, leading the quality assurance of INSO core systems: the Conflict & Humanitarian Data Centre (CHDC), the INSO Portal & App, as well as implementing harmonized Visualisation Standards across all teams.
• Reporting to the Senior Information Manager, you'll turn global data practices into clear standards, tools, and training that help INSO teams deliver services in complex environments. You'll also cover for the Senior Information Manager during their absence and lead initiatives and exciting projects across the DTL department.

Main Responsibilities

Manage the Conflict & Humanitarian Data Centre (CHDC)

• Be INSO's focal point on CHDC methodology, standards, and reference data, guiding every Country Office toward best practice.
• Build the tools and automations that catch errors early and keep data quality high, everywhere.
• Deliver tool-related trainings, inductions, and webinars to Country Office teams and partners.

Manage the INSO Portal, App & Platforms

• Become the global administrator of INSO Portal, providing guidelines, driving consistent use, and leading feedback loops (intake and action) within all Country Offices.
• Build and deliver inductions and trainings on core workflows: partner registration, user management, and support.
• Ensure a partner-centric approach in all platforms, communications, and documentation.

Implement and support INSO Visualisation Standards

• Maintain Visualisation Standards guidelines, documents, and templates clear and up to date.
• Support Country Offices in adopting the standards, ensuring a smooth transition.
• Automate ETL, dashboard, and mapping workflows to save time across all country offices.
• Build and maintain ArcGIS templates and geodatabases to be used by all country offices.

Lead Global Coordination

• Step in for the Senior Information Manager during absences.
• Coordinate communication between Country Offices and HQ.
• Resolve Helpdesk tickets and maintain the Information Management SharePoint site.
• Contribute to onboarding, recruitment, and wider DTL projects.

Requirements

Essential

• 5+ years of experience in data management, data visualisation, or information management.
• Minimum 2 years of experience managing a team.
• Experience with Power BI and DAX, or similar BI software (such as Tableau).
• Proficiency in database management using SQL.
• Working knowledge of scripting languages such as Python or R
• Fluency in English both written and verbal.
• Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).
• Demonstrated ability to communicate technical information clearly to non-technical audiences.

Nice to have

• Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.
• Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.
• Knowledge of or previous professional experience in Myanmar.
• Experience delivering training or capacity building related to data or information management tools.

Core Competencies

• Attention to detail – Ensures accuracy and quality by carefully reviewing data, reports, and processes.
• Analytical thinking – Interprets complex data with accuracy to support decision-making.
• Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.
• Collaboration – Fosters teamwork and shared goals across diverse groups.
• Diplomacy – Builds trust and inclusion through empathy and listening.
• Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.

go to method of application »

Job Summary

• INSO is seeking a detail-driven Information Officer to join our HQ Data, Technology and Learning (DTL) team . This role is the quality engine behind our Conflict & Humanitarian Data Centre (CHDC) and INSO Portal: catching errors, closing gaps, and keeping data trustworthy across 24 countries and a wide range of conflict and crisis contexts.
• You'll create and build reports and dashboards, and maintain global geodatabases. You’ll also help roll out INSO Visualisation Standards to different Country Offices and enforce the standards, which will improve readability and usability of INSO reports among the 1,500 partners.

Main Responsibilities

Manage the Conflict & Humanitarian Data Centre (CHDC)

• Review incidents reported by Country Offices, from day-to-day coding fixes to systematic spot checks that catch bigger patterns, and follow up with suitable action.
• Give new Country Offices extra attention to bring their data up to the highest standard.
• Build and use tools that keep data quality monitoring sharp and scalable.
• Deliver CHDC training, inductions, and coding sessions to teams and partners.

Support the INSO Portal, App & Platforms

• Be the focal point contact for the INSO Portal, answering day-to-day questions from our Country Offices and partners.
• Support training delivery and give close support to start-up Country Offices.
• Monitor data quality in the Portal and escalate issues when needed.

Support and uphold INSO Visualisation Standards

• Keep guidelines, documents, and templates for our Visualisation Standards clear and up to date.
• Help Country Offices adopt the standards, building supporting tools along the way.
• Automate ETL, dashboard, and mapping workflows to save time across all country offices.
• Build and maintain ArcGIS templates, geodatabases, and layer repositories.

Coordinate & Support Globally

• Work closely with the HQ Information Manager, coordinating on standards and updates, resolving issues together, and stepping in when needed.
• Maintain the Information Management SharePoint site and respond to Helpdesk tickets.
• Collect data and statistics on IM activities, and maintain a historical record.
• Contribute to onboarding and wider DTL projects.

Requirements

Essential

• 3+ years' experience in data management, data visualisation, or information management, ideally across multiple Country Offices or in a global support role.
• Experience with Power BI and DAX, or similar BI software (e.g. Tableau).
• Proficiency in database management using SQL.
• Good GIS skills (QGIS or ArcGIS).
• Full professional fluency in English, both written and spoken.
• Sharp attention to detail, with an understanding of conflict-affected contexts.

Nice to have

• Bachelor’s degree in information systems, Computer Science, Data Management, GIS, or a related field.
• Working knowledge of scripting languages such as Python or R.
• Experience with humanitarian organisations, particularly NGOs in complex contexts.
• Experience delivering training or capacity-building on data or IM tools.

Core Competencies

• Attention to detail – Ensures accuracy and quality by carefully reviewing data, reports, and processes.
• Analytical thinking – Interprets complex data with accuracy to support decision-making.
• Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.
• Collaboration – Fosters teamwork and shared goals across diverse groups.
• Diplomacy – Builds trust and inclusion through empathy and listening.
• Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.