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  • Posted: Aug 26, 2020
    Deadline: Not specified
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    Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operatin...
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    Technical Account Manager

    Overview

    A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

    Responsibilities

    You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.

    Role-specific qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    Qualifications

    • Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    go to method of application »

    Account Technology Strategist

    Overview

    The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers. Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.

    As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.

     

    Responsibilities

    You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers. The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.

    ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts. The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.

    Role-specific qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    Qualifications

    • Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    go to method of application »

    Technical Specialist

    Overview

    Technical Specialist (TS) drive the technical motions within sales driving specific solution area revenue and market share. Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas: Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.

    Responsibilities

    As a TS, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle. TSs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.

    Role-specific qualifications

    • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
    • Combining business acumen with technological experience.
    • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

    Qualifications

    • Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

     

    go to method of application »

    Full time opportunities students & recent graduates: Customer Facing Technologies

    Are you insatiably curious? Do you collaborate well with others, knowing that better solutions come from working together? Are you motivated every day to empower others to achieve more through technology and innovation?

    If yes - Our Graduate Experience is designed for you.

    What's in it for me?

    Foundation. Microsoft is a workplace unlike any other. Our graduate experience helps new hires hit the ground running, navigate a complex global organization and position themselves for success.

    Purpose. Our interactive program is designed to complement a graduates day- to-day role. It exposes them to senior leaders and high-level business strategy to ensure they are plugged into the bigger vision.

    Network. Our graduate experienceprovides the opportunity to connect and learn from more hundreds of peers and alumni in more than 80 countries - to create professional relationships and cross-cultural experiences that are invaluable to career success.

    And much more including global networking & mentoring opportunities and full competitive Microsoft benefits package!

    Responsibilities

    This is where ideas get transformed into technology.

    By focusing on the technical side of things, you’ll get a first-hand look at our revolutionary business solutions, and a say in how we make good products even better. If all goes well, we may even progress with one of your ideas - an idea that could change the course of technology. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of creating technical solutions to help them overcome their business problems, this is the role for you.

    Qualifications

    • Pursuing or within one year of graduation from a full time Bachelor’s or Master´s degree
    • Education background in computer science, computer engineering, IT, electrical engineering, IT & Business innovation or other related fields
    • First practical experiences or internships in IT technology related fields
    • Combining business acumen with technological experience
    • Well developed communication, presentation as well as analytical and problem-solving skills
    • Negotiation, customer service, and interpersonal skills
    • Passion for technology
    • Fluency in English and local language is required
    • Full work authorization is required

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    Method of Application

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Average Salary at Microsoft
KSh 225K from 5 employees
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