Job Openings at Inkomoko

ABOUT THE ROLE

• As a Graduate Trainee in Investment Business Analytics, you will be immersed in real-world projects that support investment decision-making, portfolio management, and influence key business strategies. You’ll work closely with experienced analysts and business leaders to analyze data that supports solving problems , build insightful dashboards, identify trends and risks, and generate actionable insights to drive measurable impact across the organization.

ROLES AND RESPONSIBILITIES

• Clean and analyze large datasets from various internal platforms.
• Design, create and manage interactive reports and dashboards to track portfolio performance and support strategic planning.
• Develop & enhance automated reporting, dashboards, and analytical tools that improve underwriting, portfolio monitoring, and investment teams operational efficiency.
• Support business units with ad-hoc data analysis, trend identification, and performance reporting.
• Work with other departments to improve investment processes, such as client selection, credit assessments, and portfolio monitoring.
• Participate in a data-driven cross-functional projects involving Digital Transformation, etc
• Document analytical processes, methodologies, and findings.
• Work with the Finance and Digital Transformation teams to improve financial reporting and ensure data flows correctly between core systems and accounting systems.
• Analyze investment data to find trends that help improve risk management, credit quality, and automated financing.
• Help the organization prepare for audits by providing accurate data, maintaining documentation, and ensuring workflows follow internal policies.
• Contribute to data quality improvement initiatives and data governance efforts.

Requirements

We’re seeking candidates who can thrive in fast-paced environments with energy, resilience, creativity, and a good sense of humor.

The ideal candidate will fulfill the following requirements:

• Bachelor’s degree in Statistics, Business Analytics, Economics, Computer Science, Mathematics or a related quantitative field..
• Strong understanding of portfolio monitoring, credit risk management, financial analysis, and investment due diligence.
• Recent graduate (0–2 years of work experience).

TECHNICAL SKILLS

• Data Analysis & Modeling: Advanced proficiency in MS Excel, SQL, and statistical software.
• Data Visualization: Strong foundation in creating interactive dashboards and reports using tools such as PowerBI, Looker etc.
• Risk Management: Competence in credit risk modeling, financial forecasting, and portfolio stress testing.
• Project Management & QA: Familiarity with project tracking tools and documentation best practices.

COMPETENCIES

• Strong analytical and problem-solving skills.
• Ability to work both independently and in a team environment.
• High attention to detail and commitment to accuracy.
• Eagerness to learn and adaptability in a fast-paced environment.

Benefits

• Comprehensive 12–24 month graduate program with a clear progression path.
• Mentorship from senior analytics professionals.
• Competitive compensation and benefits.
• Dynamic, inclusive, and growth-oriented work environment.

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ABOUT THE OPPORTUNITY & RESPONSIBILITIES

• We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team. You will be responsible for managing and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.
• The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups.
• Engage all of our clients on a regular basis, conduct interviews in order to  identify, address any client concerns or issues and ensure customer satisfaction
• Develop presentations for new clients to help them understand how the Inkomoko capital can help them.
• Update clients and customers on their portfolio activity and success
• Develop and implement  marketing strategies to grow the customer base
• Build a strong customer relationship management strategy to ensure customer satisfaction
• Manage and triage customer support ‘incidents’ and escalations
• Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations.
• Monitor and analyze results and Implementing changes accordingly
• Lead on-site customer meetings and training
• Use of Customer Support tools, procedures, processes, and metrics
• Represent Inkomoko in the local business community and at conferences or other events
• The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice.
• Maintain and organize client investment files

Requirements

WHO WE ARE LOOKING FOR

The ideal candidate will fulfill the following requirements:

• Minimum of a Bachelor’s Degree in a related field
• A minimum of 4 years of experience in a client-facing role in financial institutions in Kenya
• Excellent communication skills, both verbal and written in English & Swahili. Local language is an added advantage.
• Understanding of micro-businesses, loans and savings products will be an addition.
• Must have excellent customer service skills to provide the best possible support and service to clients.
• Excellent computer skills, especially with MS Excel and Word
• Strong interpersonal skills.
• Strong presentation and organizational skills
• Ability to work well in a team environment and in a fast-paced environment
• Critical-thinker and problem-solver
• Shows perseverance, personal integrity, and critical thinking skills

COMPETENCY
We are looking for someone who;

•  Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
•  Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
•  Fluent in Technology  – Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

• Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
• Opportunity to work with a talented, passionate, and committed team of professionals across the region
• Ability to make a significant social impact and contribute to economic growth
• Competitive salary, and potential KPI-based bonus
• Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.