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    • Job Openings at Aga Khan University Hospital

    Posted: May 14, 2021
    Deadline: Not specified
  • Manager, Client Relations


    Quality Department


    Medical Services

    Job Summary

    The Manager, Client Relations will coordinate all Client Relations activities to ensure smooth running of the function across the hospital and ensure timely feedback to clients and support of the legal office. S/he will make administrative decisions in consultation with the Chief of Staff, and other departmental and service leaders to ensure that the relationship between the clients and the hospital is optimized and maintained.


    • Lead in development of a risk management framework related to the client relations function.
    • Plan and execute improvement priorities of the client relations function
    • Ensure timely response to customer concerns and provide adequate solutions to client complaints.
    • Collaborate and coordinate with other players to ensure efficient and effective investigation and resolution of client concerns.
    • Escalate appropriately, keeping the Chief of Staff and the legal offices informed of high risk and sensitive cases.
    • Monitor of the outcome management system results to ensure compliance in closure activities by service leaders.
    • Participate in development and implementation of policies for improvement of quality of care and patient safety.
    • Participate in the ongoing education of hospital staff in matters related to client relations and related guidelines, policies and procedures.
    • Coach, mentor and train client relations staff to optimize their performance and output.
    • Appraise the performance of direct reports in accordance with HR policy.
    • Lead in the development, implementation and tracking of relevant client relations performance measures.
    • Coordinate collection of relevant data and its dissemination and utilization to drive sustainable improvement.
    • Lead in incident management/evaluation processes, including client meetings, RCA, etc.
    • Plan and execute patient and family experience surveys.
    • Create databases to comprehensively capture incidents within scope.
    • Prepare timely periodic reports as may be required for position and function.
    • Participate in quality and patient safety audits.


    • Bachelor’s Degree in a Health-related field.
    • Valid practice license/Registered with the relevant body.
    • Valid Basic Life Support Certificate (BLS)
    • Minimum 3 (three) years of continuous clinical experience, with at least one year at managerial level.
    • Familiar with hospital policies, procedures and processes
    • Demonstrable leadership and management skills.
    • Excellent interpersonal and communication skills both verbal and written.
    • Ability to apply critical thinking and to work with minimum supervision.
    • Ability to remain tactful, patient and calm in stressful situations.

    go to method of application »

    Pharmacy Officer


    Outreach Administration Office


    Outreach Division

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Manager Allied Health.


    • Ensure weekly random stock takes are done
    • Monitor stock holding days
    • Ensure orders are done and received as per policies
    • Monitor inventory on a daily basis, including drug expiries.
    • Monitor slow moving and short expiry medication
    • Ensure all pharmacy quality indicators are monitored and maintained as per policy
    • Ensure all PPB regulations are adhered to.
    • Monitor and address patient complaints and compliments


    • Diploma in Pharmaceutical Technology from a recognized institution
    • Registered with The Kenya Pharmaceutical Association
    • Practicing License from the Pharmacy and Poisons Board.
    • Heart Saver Certification.
    • Computer literate.
    • 5 Years of relevant experience

    Method of Application

    Send your application to

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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