Job Openings at AGL- Africa Global Logistics

Mission Description                      

Based in Nairobi and reporting to the General Manager, the candidate will be responsible for:-

• Sales Performance
• Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.
• Develop and apply pricing structures for key customers and perform negotiations on contracts and conditions with key customers.
• Analyze and suggest strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Customer Service
• Determine the crucial needs of key clients and communicate this to the operations supervisors to ensure the customer will receive first-class customer care and service.
• Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
• Conduct half year customer satisfaction surveys and seek for necessary improvements for key accounts
• Participate to the monthly account reviews.
• Reporting
• Analyze and profile client accounts based on performance, value, potential and generate periodic reports.
• Generate monthly sales operations reports for submission and consultative review with management.
• Keep Management updated on customer needs and relevant market intelligence.

Profile

• Key Skills
• Organizational
• Leadership
• Computer literacy

Experience

• 5 years. in C & F
• Personal Attributes
• Result oriented
• Team player
• Integrity
• Ability to drive a team to work towards common goals
• Problem solver
• Qualifications
• Diploma / Degree in Commerce or related field.

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Mission Description                      

• To provide logistical support to the Client to achieve delivery timelines/KPIs, to bring down the costs of logistics through coordination with the origin offices and shipment tracking and by driving the integrity of shipping documents.
• The successful candidate applicant will be responsible for the following key result areas: -
• Tracking of orders upon confirmation of the same by the Plan Team.
• Coordination with the offices at origin to meet shipping timelines and highlight to the client sensitivities that could impact on these timelines and suggest corrective measures.
• Coordination with the origin offices to ensure PvoC inspection is done, shipping documents are correctly prepared and dispatched on time and highlight to the Client sensitivities that could negatively impact on the processes involved and suggest corrective measures.
• Monitor the import clearance process by the distributors and highlight sensitivities that could impact on the delivery timelines, costs and compliance and suggest corrective measures.
• Monitor container utilization to achieve a KPI of 85% for FCL shipments and highlight sensitivities that could hinder this achievement and suggest corrective measures.
• Monitor shipment phasing to achieve shipping of orders within the 1st and 2nd week of the month to avoid a rush in the last week of the month.
• Monitor claims to RB for exceptional costs eg demurrage, port storage and customs Warehouse Rent Charges.
• Arrange for regular performance meetings to drive innovation, improvement in processes, KPIs costs and client engagement.

Profile

• Degree or Diploma in supply chain management or any related field.
• 3 years' experience in customer service in the logistics or related industry