Job Openings at Bayes

Department: Log Book Loans

Reports to: Product manager - Logbook Loans

Direct Reports: Sales executives

Job Purpose

The Sales team lead will be responsible for driving the growth of the logbook business by acquiring new clients, managing customer relationships, and leading a team of sales executives. This role involves recruiting, training and supporting sales executives to ensure they meet and exceed both individual and team sales targets. The team leader must be able to effectively drive their individual sales targets while also motivating and guiding the team to achieve collective goals. 

Key Responsibilities:

• Sales Growth: Drive personal sales targets while actively working to achieve team-wide sales objectives. 
• Customer acquisition: Acquire new customers and nurture relationships with potential customers to grow the company’s loan book by sourcing new logbook loan applications to increase sales and business growth.
• Team Leadership & Management: Recruit, onboard and train new sales executives, ensuring they are equipped to meet both individual and team sales targets.
• Lead Generation: Identify and generate leads for logbook loans through targeted marketing, networking, and outreach efforts.
• Leadership: Lead by example by achieving personal sales targets and inspiring the team to do the same.
• Guidance and support: Provide ongoing coaching, guidance, and support to sales agents to ensure their success in meeting or exceeding set targets.
• Team Performance: Set clear performance expectations for the team and track progress regularly to ensure alignment with overall goals. 
• Sales Strategy: Organize and lead regular sales meetings to review progress, celebrate achievements, and strategize on overcoming challenges.
• Sales Targets & Performance: Actively pursue and meet personal sales targets, while ensuring the team meets or exceeds collective sales goals.
• Customer Relationship Management: Maintain strong, ongoing relationships with key customers, ensuring high levels of satisfaction and repeat business.
• Customer Focus: Handle customer inquiries, concerns, and complaints promptly and professionally, ensuring that customer needs are met.
• Customer Retention Strategies: Implement customer engagement strategies to increase loyalty and retention, both personally and across the team.
• Sales Agent Development: Create and implement training programs for sales executives to improve their product knowledge, sales techniques, and overall performance.
• Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to help agents grow, meet their targets, and contribute to the team’s success.
• Reporting: Prepare and present regular reports on personal and team sales performance, customer acquisition, and progress towards targets.
• Records Management: Ensure all sales documentation, contracts, and reports are accurately maintained and submitted.
• Innovation: Bring innovative ideas to the table to improve the logbook product offering and sales processes.
• Process Improvement: Continuously evaluate and optimize internal processes to increase efficiency and effectiveness, ensuring better service delivery and customer satisfaction.

Qualifications and Skills Requirements:

• Education: Relevant Bachelor’s degree or Diploma from a reputable institution.
• Experience: At least 2 years of experience in selling logbook loans or similar secured lending products.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with clients and team members.
• Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
• Computer Skills: Proficient in Microsoft Office Suite and loan management software.
• Customer Focus: Strong customer service orientation, with a keen understanding of commercial and business needs.
• Attention to Detail: Highly organised, with a strong focus on accuracy and thoroughness in all tasks.
• Sales Expertise: Demonstrated ability to close sales, build client relationships, and meet targets.

We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! 

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Department: Log Book Loans

Reports to: Head of Credit and Operations

Direct Reports: Sales Executives and Sales team leads

Job Purpose

The Product manager – Logbook Loans will play a strategic leadership role within the Logbook Loans Department, driving departmental growth, overseeing a team of credit officers and sales team leads, ensuring high team performance, and leading innovation initiatives. This role is accountable for managing the entire logbook loan credit lifecycle while setting standards for credit quality, operational efficiency, and portfolio growth. The product manager will also combine deep product knowledge, strong leadership capability, and a forward-thinking approach to product development and market responsiveness.

Key Responsibilities

• Oversee the daily operations of the Logbook Loans department, ensuring that all activities align with the company’s strategic goals and credit policies.
• Drive portfolio growth by sourcing new business, identifying leads, and fostering relationships with prospective clients through networking, marketing, and outreach initiatives.
• Support and lead sales team leads, providing guidance, mentorship, and strategic direction to ensure they meet and exceed their monthly business development targets.
• Monitor and set monthly performance targets for both individual team members and the department as a whole, ensuring alignment with business objectives.
• Regularly conduct performance reviews for team members, providing feedback and developing action plans for continuous improvement.
• Ensure all credit processes are thoroughly followed, from application to disbursement, with strict adherence to internal credit policies, collateral verification, and regulatory requirements.
• Take ownership of risk management, closely monitoring the performance of the loan portfolio and implementing early intervention strategies for delinquent accounts.
• Continuously identify innovative approaches to credit evaluation, loan structuring, and product offerings, keeping the department competitive and responsive to customer needs.
• Serve as a strategic advisor to leadership, providing insights on market trends, customer feedback, and product performance to drive improvements and new initiatives.
• Promote a customer-first approach, ensuring that all clients receive high-quality service, quick responses, and transparent communication throughout their loan lifecycle.
• Lead efforts to streamline operations, including improving loan origination processes, reducing turnaround times, and increasing overall departmental efficiency.
• Champion digital transformation, driving the adoption of loan management technology and process automation to improve operational efficiency and customer experience.
• Ensure that all documentation is compliant with both internal standards and external regulatory frameworks, ensuring the department is audit-ready at all times.
• Assist in the onboarding process for new staff, ensuring they are trained on products, policies, and departmental procedures.
• Actively participate in training and development programs, ensuring your team stays updated on industry trends and best practices.
• Perform any additional tasks or responsibilities assigned by management as needed.

Qualifications & Skills

• Relevant Bachelor’s degree or Diploma from a reputable institution.
• At least 4 years of relevant experience in Logbook or similar secured lending products.
• Proven ability to lead teams, conduct appraisals, and drive performance improvement.
• Ability to collaborate with colleagues and contribute to a positive team environment.
• Advanced credit appraisal skills with strong understanding of risk management.
• Demonstrated ability to identify and implement new product ideas and process improvements.
• Excellent interpersonal and communication skills, capable of influencing both internal teams and clients.
• Proficient in MS Office Suite and credit/loan management systems; experience with CRM tools is an added advantage.
• Strong business development skills with a record of meeting or exceeding growth targets.

We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! 

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Company: Pi Capital Ltd (trading as BAYES)

Reports to: Partnership Sales Officer

The Role

As a Sales executive - check off partnerships, you will provide critical support to the Partnership Sales Officer in driving BAYES’ Checkoff Partnerships initiatives. Your role will ensure the smooth execution of partnership activities, efficient coordination with internal teams, and seamless support to external partners. This position is ideal for someone organized, proactive, and passionate about strategic partnership development in the digital lending space.

Key Responsibilities

• Collaborate closely with the Sales Partnership Officer in identifying, onboarding, and maintaining relationships with employers, suppliers, and existing partners.
• Coordinate partner communications, ensuring timely responses and follow-ups.
• Scheduling and preparing for partner meetings, including taking minutes and tracking action items.
• Prepare proposals, presentations, and partnership documentation (MOU’s).
• Support the onboarding process of new partners to ensure smooth integration with BAYES systems.
• Assist in organizing and conducting client training sessions as needed.
• Work closely with Marketing, Customer Service, Collections, and Logbook teams to ensure partnership activities are aligned and executed effectively.
• Track and escalate any partnership-related issues to the Partnership Sales Officer or relevant teams.
• Maintain records of partnership activities, pipeline, and performance metrics.
• Prepare reports and summaries for review by the sales partnership officer and management.
• Provide administrative and logistical support for negotiations, partner events, and other partnership initiatives.
• Collaborate closely with the sales partnership officer to ensure timely and effective collections from partners.
• Perform any other related duties as assigned.

Skills and Expertise

• At least 1-2 years of experience in sales, business development, sales support, or partnership coordination, ideally on Check-off loans partnerships with a Digital credit provider or microfinance. 
• Strong organizational and time-management skills with the ability to handle multiple tasks.
• Negotiator and know how to bring people to the table and find common ground.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office/Google Workspace (Word, Excel, PowerPoint, Docs etc).
• Detail-oriented and able to maintain accurate records and reports.
• A proactive team player, eager to learn and grow in partnership management.
• Ability to adapt to a fast-paced microfinance environment.

We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service!