Product Manager - Logbook Loans at Bayes

Department: Log Book Loans

Reports to: Head of Credit and Operations

Direct Reports: Sales Executives and Sales team leads

Job Purpose

The Product manager – Logbook Loans will play a strategic leadership role within the Logbook Loans Department, driving departmental growth, overseeing a team of credit officers and sales team leads, ensuring high team performance, and leading innovation initiatives. This role is accountable for managing the entire logbook loan credit lifecycle while setting standards for credit quality, operational efficiency, and portfolio growth. The product manager will also combine deep product knowledge, strong leadership capability, and a forward-thinking approach to product development and market responsiveness.

Key Responsibilities

• Oversee the daily operations of the Logbook Loans department, ensuring that all activities align with the company’s strategic goals and credit policies.
• Drive portfolio growth by sourcing new business, identifying leads, and fostering relationships with prospective clients through networking, marketing, and outreach initiatives.
• Support and lead sales team leads, providing guidance, mentorship, and strategic direction to ensure they meet and exceed their monthly business development targets.
• Monitor and set monthly performance targets for both individual team members and the department as a whole, ensuring alignment with business objectives.
• Regularly conduct performance reviews for team members, providing feedback and developing action plans for continuous improvement.
• Ensure all credit processes are thoroughly followed, from application to disbursement, with strict adherence to internal credit policies, collateral verification, and regulatory requirements.
• Take ownership of risk management, closely monitoring the performance of the loan portfolio and implementing early intervention strategies for delinquent accounts.
• Continuously identify innovative approaches to credit evaluation, loan structuring, and product offerings, keeping the department competitive and responsive to customer needs.
• Serve as a strategic advisor to leadership, providing insights on market trends, customer feedback, and product performance to drive improvements and new initiatives.
• Promote a customer-first approach, ensuring that all clients receive high-quality service, quick responses, and transparent communication throughout their loan lifecycle.
• Lead efforts to streamline operations, including improving loan origination processes, reducing turnaround times, and increasing overall departmental efficiency.
• Champion digital transformation, driving the adoption of loan management technology and process automation to improve operational efficiency and customer experience.
• Ensure that all documentation is compliant with both internal standards and external regulatory frameworks, ensuring the department is audit-ready at all times.
• Assist in the onboarding process for new staff, ensuring they are trained on products, policies, and departmental procedures.
• Actively participate in training and development programs, ensuring your team stays updated on industry trends and best practices.
• Perform any additional tasks or responsibilities assigned by management as needed.

Qualifications & Skills

• Relevant Bachelor’s degree or Diploma from a reputable institution.
• At least 4 years of relevant experience in Logbook or similar secured lending products.
• Proven ability to lead teams, conduct appraisals, and drive performance improvement.
• Ability to collaborate with colleagues and contribute to a positive team environment.
• Advanced credit appraisal skills with strong understanding of risk management.
• Demonstrated ability to identify and implement new product ideas and process improvements.
• Excellent interpersonal and communication skills, capable of influencing both internal teams and clients.
• Proficient in MS Office Suite and credit/loan management systems; experience with CRM tools is an added advantage.
• Strong business development skills with a record of meeting or exceeding growth targets.

We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service!