Job Openings at Bollard Consulting Limited

We're hiring a Collections & WIP Officer who is responsible for collecting payments from insurance companies, patients, and other hospital payers, maintaining accurate reconciliations and accounting records, and providing timely collection reports. The role ensures compliance with organizational policies, procedures, and ethical standards while safeguarding revenue and enhancing customer experience.

KEY RESPONSIBILITIES

• Collections Responsibilities
• Ensure complete and accurate recording of all financial transactions in the ERP (100% system usage).
• Maintain proper filing and documentation of supporting records.
• Meet and monitor monthly collection targets.
• Compile and update statements of accounts for insurance companies.
• Review bank statements for payments received.
• Perform reconciliations of customer ledgers against ageing reports.
• Resolve billing queries from patients, insurance companies, and colleagues professionally.
• Engage debtors for periodic reconciliations and obtain management sign-offs.
• Submit all collection reports and assigned tasks to the supervisor within deadlines.
• Dispatch claims, negotiate, and follow up on overdue payments.
• Liaise with case management, claims, and billing departments to resolve disputes.
• Collect cheques and remittance advices for online payments.
• Participate in departmental credit control meetings.
• Ensure compliance with legal, policy, and ethical standards in credit activities.
• Attend internal training and monthly performance reviews.
• Prepare collection reports in coordination with the Credit Controller.
• Deliver superior customer service to all internal and external clients.
• Work in Progress (WIP) Responsibilities
• Assist the Credit Controller in managing WIP accounts to ensure timely billing prior to patient discharge.
• Engage patients and next of kin to explain interim bills, final bills, outstanding balances, insurance limits, co-payments, exclusions, and shortfalls.
• Conduct bedside and discharge financial counseling in collaboration with nursing, billing, and case management teams.
• Follow up on pending approvals, deposits, and balance top-ups to minimize delayed discharges and revenue leakage.
• Document all WIP discussions, commitments, and agreements accurately in the ERP.
• Escalate unresolved WIP cases or payment challenges to the Credit Controller.
• Support negotiation and implementation of payment plans for self-paying patients in line with hospital credit policies.
• Participate in daily or weekly WIP review meetings with relevant departments.
• Balance revenue protection with ethical patient care while maintaining professionalism and empathy.
• Perform any other duties assigned by the supervisor in line with the role.

KEY DELIVERABLES

• Achieve optimum collection of all due invoices.
• Meet or exceed monthly collection targets.
• Maintain excellent client relations.
• Deliver superior customer experience.
• Ensure timely reconciliation and resolution of billing disputes.

JOB REQUIREMENTS

Minimum Qualifications:

• CPA Part II or Diploma in Credit Management (Mandatory)
• Bachelor’s degree in Finance, Accounting, or in progress

Experience:

• Minimum 5 years’ experience in collections within a busy hospital (Level 4 or above preferred)

go to method of application »

The Internal Auditor is responsible for providing independent, objective assurance and advisory services to safeguard organizational assets, revenue, and reputation. The role focuses on strengthening internal controls, preventing and detecting fraud, sealing revenue leakages, enhancing operational efficiency, and ensuring compliance with healthcare, financial, and regulatory requirements in alignment with the organization’s strategic objectives.

KEY RESPONSIBILITIES

• Audit & Assurance
• Develop and implement a risk-based annual internal audit plan aligned with organizational operations and risk profile for approval by the Executive Director.
• Conduct financial, operational, clinical-support, procurement, HR, pharmacy, stores, security, and IT audits.
• Evaluate the adequacy and effectiveness of internal controls, systems, and standard operating procedures across departments.
• Perform routine and surprise audits in high-risk areas including cash points, billing offices, pharmacy, laboratory, theatre, wards, and stores.
• Assess segregation of duties, authorization limits, and system access controls to minimize fraud and operational errors.
• Financial & Revenue Audits (Anti-Revenue Leakage Focus)
• Audit the full revenue cycle including patient registration, billing, insurance and SHA claims, cash collections, waivers, discounts, credit notes, and write-offs.
• Identify, document, and investigate revenue leakages arising from under-billing, non-billing, unauthorized discounts, commission abuse, or system manipulation.
• Review insurance and SHA claims for accuracy, completeness, and timeliness to reduce rejections and revenue loss.
• Audit procurement processes, supplier vetting, contract management, and payments to prevent collusion, overpricing, and fictitious suppliers.
• Review inventory controls for pharmacy, laboratory reagents, medical supplies, and consumables to prevent pilferage, expiries, theft, and undocumented usage.
• Audit payroll, allowances, overtime, locum payments, and statutory deductions to prevent ghost workers and inflated payments.
• Fraud Prevention, Investigations & Risk Management
• Conduct regular fraud risk assessments across clinical and non-clinical departments.
• Proactively identify fraud indicators and red flags within billing, procurement, payroll, inventory, and revenue processes.
• Investigate suspected fraud, theft, revenue diversion, collusion, conflict of interest, or unethical conduct as directed by management.
• Support HR and management in disciplinary and corrective actions arising from audit and investigation findings.
• Maintain a fraud and revenue leakage register and track mitigation actions.
• Compliance & Governance
• Monitor compliance with healthcare regulations, insurance requirements, labor laws, and internal organizational policies.
• Ensure adherence to approved financial policies, procurement guidelines, billing procedures, and commission structures.
• Promote ethical conduct, accountability, and transparency across the organization.
• Reporting & Follow-Up
• Prepare clear, timely, and actionable audit and investigation reports with practical recommendations.
• Present audit findings to senior management and relevant stakeholders.
• Track implementation of agreed audit recommendations and report on outstanding issues.
• Advisory & Continuous Improvement
• Advise management on strengthening internal controls to reduce fraud risk and revenue leakage.
• Recommend cost-containment measures and operational efficiencies without compromising service quality.
• Support Continuous Quality Improvement (CQI) initiatives from a risk and control perspective.
• Participate in the review and development of policies related to finance, procurement, billing, commissions, and inventory management.
• Authority & Independence
• The Internal Auditor shall have unrestricted access to all records, systems, personnel, and premises necessary to perform audit and investigation duties.
• The role operates independently from day-to-day operations to ensure objectivity and professional integrity.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Professional qualification such as CPA (K), ACCA, CIA, or equivalent is mandatory or highly preferred.
• Minimum of 3–5 years’ experience in internal audit, preferably within a healthcare or regulated environment.
• Strong knowledge of internal controls, auditing standards, fraud risk management, and healthcare operations.

go to method of application »

• We are seeking a Stores Assistant to support effective inventory management through accurate receiving, issuing, and posting of inventory transactions in the ERP system, while ensuring physical stock movements align with system records.
• The role supports the Inventory Accountant in achieving inventory control assertions, including existence, accuracy, valuation, and completeness, in accordance with cost and valuation principles. The position also ensures timely inventory issuance, regulatory compliance, and accurate inventory reporting in line with procurement policies and International Accounting Standard (IAS) 2 – Inventories.

KEY RESPONSIBILITIES

• Initiate and record inventory transactions in the ERP system with full system utilization.
• Ensure 100% usage of the ERP system for all inventory activities.
• Support preparation of inventory reports including stock holdings, physical counts, variances, and valuation reports.
• Provide timely inputs for preparation of stock take and variance reports.
• Monitor stock movement within the ERP inventory module.
• Participate in receiving of goods in collaboration with the procurement team, ensuring correct quality and quantity.
• Ensure proper storage of inventory in compliance with established regulations and standards.
• Verify physical receipt of goods against approved LPOs and corresponding invoices.
• Generate and supervise system-based Goods Received Notes (GRNs) in the ERP system.
• Perform initial verification of three-point matching (LPO, GRN, invoice, and stock requisition forms for non-stock items) prior to payment voucher preparation.
• Issue inventory to user departments based on approved requisitions and post transactions in the ERP system within established turnaround times.
• Assist in monitoring reorder levels and initiate purchase requests in coordination with procurement.
• Conduct routine inventory counts, reconciliations, and escalation of discrepancies.
• Arrange and store inventory under appropriate conditions, including temperature and quality requirements.
• Ensure safe custody of regulated inventory in compliance with applicable regulatory requirements (e.g., DDAs).
• Participate in the disposal of expired or obsolete inventory in accordance with regulatory guidelines (e.g., PPB).
• Participate in periodic, ad-hoc, and year-end inventory stock take exercises.
• Assist in tagging of assets upon user acceptance in collaboration with the Fixed Assets Accounts Assistant.
• Update the supervisor and Fixed Assets Accounts Assistant on asset tagging and additions.
• Maintain effective coordination with Procurement, Accounts Payables, and Fixed Assets teams.
• Deliver superior customer service to all internal and external stakeholders and support continuous improvement of inventory systems and internal controls.
• Attend trainings as required and participate in continuous skills development.
• Participate in monthly evaluations and performance reviews.
• Perform any other duties assigned by the supervisor in line with the role.

KEY DELIVERABLES

• Accurate posting of inventory transactions in the financial system.
• Complete, accurate, and properly valued inventory records in the ERP system.
• Up-to-date stock holding registers.
• Timely execution of periodic and surprise inventory stock takes.
• Timely issuance of inventory to user departments.
• Accurate and timely inventory reporting.

JOB REQUIREMENTS

Minimum Qualifications

• Certified Public Accountant (CPA) Part II – Mandatory
• Diploma or Bachelor’s degree in Business, Supply Chain, or related field (added advantage)

Minimum Experience

• At least one (1) year post-qualification experience with CPA Part II
• Experience in a similar inventory role within a Level 4 hospital or as an Audit Semi-Senior in an external audit firm

go to method of application »

• We are seeking an Assistant Accountant to support the Payables function in maintaining accurate accounting records relating to creditors, other payables, inventory, and fixed assets through full utilization of the enterprise resource planning (ERP) system.
• The role involves supporting the Payables Accountant by delivering accurate and timely accounting outputs, ensuring compliance with company policies and procedures, Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), internal controls, the Companies Act, 2015, and other applicable regulatory frameworks.
• The Assistant Accountant will also contribute to staff supervision, teamwork across the Finance and Supply departments, and continuous improvement of financial controls and reporting.

KEY RESPONSIBILITIES

• Ensure complete and accurate recording of all financial transactions in the ERP system.
• Prepare payments in line with approved payment plans and instructions from the supervisor.
• Update supplier ledgers, verify payments, and review closing balances on a weekly basis.
• Perform first-level verification of three-point matching (LPO, GRN, invoice, and stock requisition forms for non-stock items) prior to payment voucher preparation.
• Escalate payment vouchers for supervisory review and approval.
• Initiate reconciliation of supplier sub-ledgers to statements and ageing analyses for review and approval.
• Facilitate documented communication with suppliers regarding reconciliations, balances, and confirmations.
• Ensure accurate accrual and completeness of supplier and doctor-related expenses in line with accrual accounting principles.
• Maintain proper filing of payment vouchers and all supporting documentation.
• Initiate correspondence with banks and suppliers relating to payables and submit for supervisory review or approval.
• Verify that payments are made only for goods and services duly received and contracted through approved documentation.
• Assist in filing of PRNs, receipts, returns, statutory compliance documentation, and related payments as assigned.
• Ensure accurate posting of accounting transactions in the ERP system.
• Maintain accuracy in payments to suppliers and consultant doctors.
• Prepare payment schedules and supporting documentation for review and approval by the supervisor, General Ledger Accountant, or Chief Finance Officer.
• Initiate and upload electronic payment files on banking platforms.
• Verify cheque payments for accuracy prior to submission for signature.
• Execute assigned bank agency duties in line with institutional arrangements.
• Ensure payments and expenses comply with approved budgets.
• Supervise staff under the function in coordination with the supervisor and General Ledger Accountant.
• Support staff training and attend professional development activities as required.
• Participate in periodic staff evaluations and performance reviews.
• Adhere to reporting and communication protocols within the section.
• Monitor and review information management systems and internal controls, recommending improvements where necessary.
• Deliver superior customer service to internal and external stakeholders.
• Perform any other duties assigned by the supervisor in line with the role.

KEY DELIVERABLES

• Accurate supplier balances, general ledger entries, and trial balance outputs in the ERP system.
• Timely and accurate processing of payments.
• Effective communication and engagement with suppliers.
• Timely submission of payables and expense inputs for management accounting reports by month-end.
• Consistently high standards of customer service.

JOB REQUIREMENTS

Minimum Qualifications

• Certified Public Accountant (CPA) Part II – Mandatory
• CPA Finalist – Added advantage
• Bachelor’s Degree in Business or related field plus CPA Part I

Experience

• At least five (5) years post-qualification experience with CPA Part II; or
• Five (5) years relevant experience plus two (2) years post-qualification experience with CPA Part II
• Experience must be in a similar role within a Level 4 hospital or an external audit firm, as applicable