Job Openings at Britam

Job Purpose:

• Reporting to the Project Implementation Auditor, the Quality Assurance Officer will support the delivery of independent, risk-based assurance over IT projects across their lifecycle. The role contributes to assessing project governance, control effectiveness, and delivery quality, while supporting timely reporting of project risks and progress to Management, Project Steering Committees, and the Audit function. 

Key responsibilities:

• Support the Project Implementation Auditor in reviewing project governance structures, risk management practices, and control frameworks across IT projects. 
• Assist in planning and executing project implementation assurance reviews in line with the International Standards for the Project quality assurance and Project implementation methodology. 
• Participate in the development of detailed project assurance programmes, checklists, and testing procedures based on documented project methodologies, policies, and industry best practices. 
• Perform assurance testing across key project phases including initiation, design, implementation, user acceptance testing, go-live, and post-implementation review. 
• Support the evaluation of project risks related to scope, cost, timelines, quality, data integrity, security, and regulatory compliance. 
• Conduct walkthroughs and controls testing to assess the adequacy and effectiveness of project controls, including change management, data migration, access controls, and vendor management. 
• Assist in monitoring remediation of previously raised project issues and tracking implementation of agreed management actions. 
• Collate, document, and analyse project findings, observations, and recommendations. 
• Prepare draft assurance reports, project status updates, and risk summaries for review by the Project Implementation Auditor. 
• Engage with project teams, IT, business stakeholders, and vendors to obtain information and clarify project issues in a professional and constructive manner.
• Support assurance coverage for regional and multi-country system deployments to ensure consistent standards and control expectations are applied. 
• Assist in identifying opportunities for continuous improvement in project delivery practices, assurance approaches, and internal control processes. 
• Apply basic data analytics and automated testing techniques to support project assurance activities. 
• Ensure compliance with internal policies, IT standards, regulatory requirements, and applicable project governance frameworks. 
• Deliver assigned responsibilities in line with the Internal Audit strategy, departmental objectives, and personal scorecard. 

Knowledge, experience and qualifications required: 

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Accounting, Audit, or a related field. 
• At least 2–4 years’ experience in IT audit, project assurance, IT risk management, or a related control or governance role. 
• Part-qualified or pursuing professional certifications such as ISTQB, CISA, ITIL, Prince 2, PMP or equivalent is an added advantage. 
• Working knowledge of IT project lifecycle methodologies (e.g. SDLC, Agile, Waterfall) and basic project management principles. 
• General understanding of IT General Controls (TOGAF), information security concepts, data integrity, and system implementation risks. 
• Exposure to internal control frameworks, risk assessment techniques, and audit testing procedures. 
• Basic proficiency in data analysis and reporting tools (e.g. Excel, Power BI, ACL, IDEA or similar). 
• Strong analytical skills, attention to detail, and ability to document issues clearly and concisely. 
• Exposure to defect management tools, Performance testing and Test automation tools such as Load runner, Jmeter etc 
• Good interpersonal and communication skills, with the ability to work collaboratively with cross-functional teams. 
• High level of integrity, professional judgement, and willingness to learn and develop in the IT assurance space. 

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Job Purpose: 

• To support BAM Operations in remediating legacy client data by reviewing records, verifying key customer information, updating approved systems and trackers, and following up as needed to improve data completeness, accuracy, and regulatory compliance.  

Key responsibilities:
Data Review and Validation 

• Review client records to identify missing, incomplete, duplicated, or inconsistent information. 
• Validate KRA PINs, identification details, mobile numbers, and email addresses using approved source documents and internal procedures. 
• Flag exceptions, inconsistencies, and unresolved issues for escalation to the supervising officer. 

System Updates and Record Maintenance 

• Update client information in approved systems and trackers accurately and promptly after verification. 
• Maintain clear audit trails and supporting documentation for all changes made during the remediation exercise. 
• Ensure confidentiality, accuracy, and completeness of all records handled. 

Client and Stakeholder Follow-up Support 

• Support outbound follow-up efforts to obtain missing client information through approved communication channels. 
• Assist in preparing and organizing lists of clients requiring contact or further verification. 
• Escalate client-sensitive or high-risk cases to the appropriate team member for action. 

Progress Tracking and Reporting 

• Maintain daily trackers of reviewed, updated, pending, and escalated records. 
• Provide accurate progress updates to support monitoring of the remediation exercise. 
• Assist in compiling exception logs and summaries for management review. 

Compliance and Control Support 

• Handle customer information in line with internal policies, data privacy requirements, and operational controls. 
• Support adherence to minimum customer information standards applicable to Unit Trust and related records. 
• Promptly report errors, anomalies, or suspected control gaps identified during review. 

General Responsibilities 

• Perform any other duties as may be assigned from time to time in support of the data remediation exercise and BAM Operations objectives.

Knowledge, experience and qualifications required:

• Bachelor’s degree or diploma in Business, Finance, Economics, Accounting, Statistics, Information Management, or a related field. 
• Recent graduate or candidate seeking practical experience in operations, data management, or financial services. 
• Proficiency in Microsoft Office applications, especially Excel and Word.
• Demonstrated ability to handle data accurately and maintain confidentiality.
• Exposure to customer service, records management, or administrative support is an added advantage.
• Understanding of basic data quality or compliance concepts is an added advantage.