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  • Posted: Nov 15, 2021
    Deadline: Nov 30, 2021
  • BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...
    Read more about this company


    Creative Designer

    About the role:

    BURN is looking for a Creative Designer who will be responsible for developing creative concepts, designing layouts, and designing internal communications. He/she will work around graphic design, social media, website design, video design, and photography.

    Duties and responsibilities:

    Graphic Design

    • Develop creative concepts through brainstorms and team collaboration.
    • Collect briefs from stakeholders.
    • Layout Design (brochures, posters, packaging collateral, and general Point Of Sale Material etc.)
    • Design internal communications, templates for presentations and newsletters.
    • Ensure adherence to BURN’s branding guide

    Social Media

    • Digital Design (Social Media Banners, Digital ads etc.)
    • Assist in digital content development.

    Website Design.

    Carry out basic content updates on the company website.

    Video Design.

    • Create motion graphics when needed (GIFs and videos).
    • Shoot videos on set or on location.
    • Edit new videos and/or update existing ones as desired.


    • Provide support in product photoshoots
    • Support in photoshoots during events and company ceremonies
    • Edit photos to enhance them for optimum storytelling and usage.

    Qualifications & Skills desirable.

    • Proficiency in Adobe Products (Photoshop, InDesign, Illustrator, Premiere Pro, Lightroom etc.)
    • Three (3) years industry experience required
    • Bachelor’s Degree in related field
    • Hands on experience in photography and photo editing
    • Hands on experience in videography and video editing
    • Prove basic website design skills and knowledge (Content Management Systems, HTML etc.)
    • Understanding of the latest social media trends and practices
    • Any extra design-related certification is an added advantage

    go to method of application »

    Customer Care Representative (Split Shift)

    About The Role.

    BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for handling all customer queries between 7am to 12noon then take a break, resume from 5pm to 8pm on Weekdays. 8am – 1pm on Saturdays.

    Duties and Responsibilities:

    • Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
    • Help customers register product.
    • Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
    • Answer customer queries and directing them to proper channels.
    • Follow-up with customers to ensure product satisfaction and address any confusion with use.
    • Attend to customer inbox messages, calls, social media, live chat and respond accordingly.
    • Conduct phone call interview, surveys and capture data.
    • Work with repair coordinator to facilitate warranty repair and walk-in customers.

    Maintain Customer Database & SMS platform:

    • Data entry and organization/cleaning.
    • Conduct basic analysis on customer care statistics and create simple reports.
    • Translate messaging and responses.
    • Set up and modify automated messaging of SMS platform.
    • Complete repair service orders in ERP.

    Support & System Improvements:

    • Support other departments regarding customers info and service.
    • Identify areas for improvement and bring issues to the team’s attention as well as helping to follow-through with solution implementation.
    • Help set up new functionality in SMS platform.

    BURN Ambassador:

    • Always maintain integrity and be a positive ambassador for BURN.
    • Strive for continuous improvement for our services that we offer our customers.
    • Maintain an open and receptive attitude when receiving feedback and suggestions.

    Skills and Experience.

    • Excellent verbal communication and interpersonal skills.
    • Highly organized, punctual, and professional.
    • Proactive attitude and takes initiative to problem solve.
    • Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
    • Working knowledge & experience in using Ms. Excel for data analysis and reporting.
    • Experience in leadership role and/or organizing events.
    • Knowledge of BURN products.

    Requirement & Qualifications.

    • Prior experience as a customer care representative.
    • Certificate from a renowned institution.
    • 1-3 years of experience in customer care or related field.

    Method of Application

    Use the link(s) below to apply on company website.


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