Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 15, 2021
    Deadline: Nov 30, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...
    Read more about this company

     

    Creative Designer

    About the role:

    BURN is looking for a Creative Designer who will be responsible for developing creative concepts, designing layouts, and designing internal communications. He/she will work around graphic design, social media, website design, video design, and photography.

    Duties and responsibilities:

    Graphic Design

    • Develop creative concepts through brainstorms and team collaboration.
    • Collect briefs from stakeholders.
    • Layout Design (brochures, posters, packaging collateral, and general Point Of Sale Material etc.)
    • Design internal communications, templates for presentations and newsletters.
    • Ensure adherence to BURN’s branding guide

    Social Media

    • Digital Design (Social Media Banners, Digital ads etc.)
    • Assist in digital content development.

    Website Design.

    Carry out basic content updates on the company website.

    Video Design.

    • Create motion graphics when needed (GIFs and videos).
    • Shoot videos on set or on location.
    • Edit new videos and/or update existing ones as desired.

    Photography.

    • Provide support in product photoshoots
    • Support in photoshoots during events and company ceremonies
    • Edit photos to enhance them for optimum storytelling and usage.

    Qualifications & Skills desirable.

    • Proficiency in Adobe Products (Photoshop, InDesign, Illustrator, Premiere Pro, Lightroom etc.)
    • Three (3) years industry experience required
    • Bachelor’s Degree in related field
    • Hands on experience in photography and photo editing
    • Hands on experience in videography and video editing
    • Prove basic website design skills and knowledge (Content Management Systems, HTML etc.)
    • Understanding of the latest social media trends and practices
    • Any extra design-related certification is an added advantage

    go to method of application »

    Customer Care Representative (Split Shift)

    About The Role.

    BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for handling all customer queries between 7am to 12noon then take a break, resume from 5pm to 8pm on Weekdays. 8am – 1pm on Saturdays.

    Duties and Responsibilities:

    • Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
    • Help customers register product.
    • Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
    • Answer customer queries and directing them to proper channels.
    • Follow-up with customers to ensure product satisfaction and address any confusion with use.
    • Attend to customer inbox messages, calls, social media, live chat and respond accordingly.
    • Conduct phone call interview, surveys and capture data.
    • Work with repair coordinator to facilitate warranty repair and walk-in customers.

    Maintain Customer Database & SMS platform:

    • Data entry and organization/cleaning.
    • Conduct basic analysis on customer care statistics and create simple reports.
    • Translate messaging and responses.
    • Set up and modify automated messaging of SMS platform.
    • Complete repair service orders in ERP.

    Support & System Improvements:

    • Support other departments regarding customers info and service.
    • Identify areas for improvement and bring issues to the team’s attention as well as helping to follow-through with solution implementation.
    • Help set up new functionality in SMS platform.

    BURN Ambassador:

    • Always maintain integrity and be a positive ambassador for BURN.
    • Strive for continuous improvement for our services that we offer our customers.
    • Maintain an open and receptive attitude when receiving feedback and suggestions.

    Skills and Experience.

    • Excellent verbal communication and interpersonal skills.
    • Highly organized, punctual, and professional.
    • Proactive attitude and takes initiative to problem solve.
    • Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
    • Working knowledge & experience in using Ms. Excel for data analysis and reporting.
    • Experience in leadership role and/or organizing events.
    • Knowledge of BURN products.

    Requirement & Qualifications.

    • Prior experience as a customer care representative.
    • Certificate from a renowned institution.
    • 1-3 years of experience in customer care or related field.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Be found by employers. Sign up and complete your profile.

  • Send your application

    View All Vacancies at BURN Back To Home

Related Companies Hiring Now

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail