Job Openings at BURN

About the role:

BURN is looking for a Creative Designer who will be responsible for developing creative concepts, designing layouts, and designing internal communications. He/she will work around graphic design, social media, website design, video design, and photography.

Duties and responsibilities:

Graphic Design

• Develop creative concepts through brainstorms and team collaboration.
• Collect briefs from stakeholders.
• Layout Design (brochures, posters, packaging collateral, and general Point Of Sale Material etc.)
• Design internal communications, templates for presentations and newsletters.
• Ensure adherence to BURN’s branding guide

Social Media

• Digital Design (Social Media Banners, Digital ads etc.)
• Assist in digital content development.

Website Design.

Carry out basic content updates on the company website.

Video Design.

• Create motion graphics when needed (GIFs and videos).
• Shoot videos on set or on location.
• Edit new videos and/or update existing ones as desired.

Photography.

• Provide support in product photoshoots
• Support in photoshoots during events and company ceremonies
• Edit photos to enhance them for optimum storytelling and usage.

Qualifications & Skills desirable.

• Proficiency in Adobe Products (Photoshop, InDesign, Illustrator, Premiere Pro, Lightroom etc.)
• Three (3) years industry experience required
• Bachelor’s Degree in related field
• Hands on experience in photography and photo editing
• Hands on experience in videography and video editing
• Prove basic website design skills and knowledge (Content Management Systems, HTML etc.)
• Understanding of the latest social media trends and practices
• Any extra design-related certification is an added advantage

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About The Role.

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for handling all customer queries between 7am to 12noon then take a break, resume from 5pm to 8pm on Weekdays. 8am – 1pm on Saturdays.

Duties and Responsibilities:

• Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
• Help customers register product.
• Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
• Answer customer queries and directing them to proper channels.
• Follow-up with customers to ensure product satisfaction and address any confusion with use.
• Attend to customer inbox messages, calls, social media, live chat and respond accordingly.
• Conduct phone call interview, surveys and capture data.
• Work with repair coordinator to facilitate warranty repair and walk-in customers.

Maintain Customer Database & SMS platform:

• Data entry and organization/cleaning.
• Conduct basic analysis on customer care statistics and create simple reports.
• Translate messaging and responses.
• Set up and modify automated messaging of SMS platform.
• Complete repair service orders in ERP.

Support & System Improvements:

• Support other departments regarding customers info and service.
• Identify areas for improvement and bring issues to the team’s attention as well as helping to follow-through with solution implementation.
• Help set up new functionality in SMS platform.

BURN Ambassador:

• Always maintain integrity and be a positive ambassador for BURN.
• Strive for continuous improvement for our services that we offer our customers.
• Maintain an open and receptive attitude when receiving feedback and suggestions.

Skills and Experience.

• Excellent verbal communication and interpersonal skills.
• Highly organized, punctual, and professional.
• Proactive attitude and takes initiative to problem solve.
• Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
• Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• Experience in leadership role and/or organizing events.
• Knowledge of BURN products.

Requirement & Qualifications.

• Prior experience as a customer care representative.
• Certificate from a renowned institution.
• 1-3 years of experience in customer care or related field.