Job Openings at CDL Human Resource

JOB PURPOSE     

• To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests.

KEY DUTIES AND RESPONSIBILITIES 

Forwarding 

• Receive handover from Pricing team/ or client directly.
• Open physical file and on Cargo wise to acquire the shipment number.
• Coordinate application of IDFs with declarations
• Coordinates inspection with authorities approved by KEBS e.g. SGS, Intertek ETC.
• Follow up with supplier/Importer to share quality/Iso certificate documents for inspection to be done.
• Get cargo inspected and follow up On Draft COC for approval.
• Receive final COC.
• Notify our partners or agents to arrange collection and book the shipment.
• Follow up with pre-alerts.
• Share pre-alerts with consignee’s and arrival date.
• Confirming Insurance if Cnee is to share or we assist in applying and bill the charges back to cnee.
• Obtain manifest from carriers & agents then share file with declaration for entry registration.
• Share customs entries with client/ Finance team for payment.
• Follow up with field operations officer to get update on verification and release.
• Once shipment is released, we notify cnee
• Follow up with final closing of files and forward the same to finance after checking on quote, freight invoice and handling fee.
• Share invoice with client for payment.

Clearance only

• Receive handover from Pricing team/ or client directly.
• Open physical file and on Cargo wise to acquire the shipment number.
• Confirm if cargo is PVOC exempted or it has COC.
• Check documents, invoice, packing list, COC, Exemption if they are in order.
• Follow up on arrival of cargo.
• Obtain manifest and share file with declaration for entry registration.
• Share entry with client/ Finance for payment.
• Follow up with field operations officer to get update on verification and release.
• File closed by ops and share with us, we follow up with final closing and forwarding the same to finance after checking on quote, freight invoice and handling fee.
• Carry out billing activities.
• Share invoice with client for payment.

Forwarding and handover 

• Receive handover from Pricing team/ or client directly.
• Open physical file and on Cargo wise to acquire the shipment number.
• Follow up with Cnee to connect us with supplier.
• Connect supplier with our agent/Partner.
• Follow up with supplier if goods are ready for collection.
• Follow up with agent to collect and book cargo.
• Share booking confirmation with cnee
• Share pre-alerts with cnee..
• Follow up on arrival.
• If client is on COD you arrange final invoice based on cargo details.
• Follow up with payment before shipment arrived.
• Cargo confirmed arrival.
• Follow up on Manifest.
• If manifest amendment is required initiate and follow up.
• Share manifest with cnee agent/cnee.
• Handover documents when payment is received.

Road Transport

• Receive handover from Pricing/Customer.
• Open physical file and on Cargo wise to acquire the shipment number.
• Confirm with supplier/Cnee if shipment is originating within the member state or it was initially imported into the country.
• After confirmation check on paper work (documentation) if they tally as per above confirmation of cargo origin.
• If Shipment is not originating from Member state, cargo needs to be inspected and client confirm paying full taxes upon arrival before shipment is loaded.
• If shipment is originating within the members state take note of below documents
• COMESA
• Certificate of Origin
• KEBS/UNBS or whichever documents apply within the member states
• After documents are confirmed handover to be done to declaration /Operations field at ICD team to follow up on cargo manifest and movement sheet.
• Close file and forward for billing after confirming all costs are captured.
• Share invoice with client if on credit term, for COD clients the pay before truck is set to leave

Transhipments 

• Receive handover from Pricing team/ or client directly.
• Open physical file and on Cargo wise to acquire the shipment number.
• Reconfirm with Head of declaration if bond is available before cargo uplift.
• Once confirmed Reconfirm with cnee on the documents to accompany the shipment.
• Confirm uplift.
• Follow up manifest upon arrival. 
• Handover file to declaration for documentation.
• Filled operation prepares file for transhipment. 
• Confirm uplift.
• Follow up with final closing and forwarding the same to finance after checking on quote, freight invoice and handling fee.
• File shared with billing team.
• Share invoice with client for payment.
• Transit Cargo 
• Receive handover from Pricing team/ or client directly.
• Open physical file and on Cargo wise to acquire the shipment number.
• Reconfirm with Head of declaration if bond is available before cargo uplift.
• Once confirmed Reconfirm with cnee on the documents to accompany the shipment.
• Confirmed uplift.
• Follow up on manifest upon arrival.
• After documents are confirmed handover to declaration /Operations field at ICD team to follow up on cargo manifest and movement sheet.
• Close file and forward for billing after confirming all costs are captured
• Share invoice with client if on credit term, for COD clients the pay before truck is set to leave 
• Updates to clients 
• Daily update to clients on the shipments progress, via emails, phone calls, SMS, and WhatsApp.
• Ensure customers are given timely and accurate information concerning shipments.
• Ensure timely deliveries to customers   
• Checking and responding emails from clients/Agents and shipper. 
• Ensure profitability of every file opened by maintaining minimal operations costs.
• Maintain Customer focus at all times and respond to customers’ enquiries (e-mails, phone and face to face).
• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Coordinate all delivery schedule and liaise with other departments for delivery schedule.
• Ensure all third-party documents are attached on Cargo wise. Confirm the list is well done with clear scope and disbursement must show all the disbursed amount for the file.
• Make sure all files are closed and billed by billing team.  

Requirements
QUALIFICATIONS AND REQUIREMENTS

• 2-5 years working experience in a similar role.
• Diploma in Supply Chain & Logistics/ Maritime studies/ Clearing & Forwarding or any other related field - A Degree in business administration, communication or similar industry related field is an added advantage.
• Certificate in customs procedures for freight logistics and management.
• Experience with Cargo wise / Transport Management system.
• Experience and knowledge of customer service operations in a clearing and forwarding company.

COMPETENCIES

• Team player
• Excellent written and oral communication
• Problem solving
• Organizational Skills
• Good analytical skills 
• Ms- Office proficiency
• Attention/Keen to details
• Excellent interpersonal skills
• Time management skills

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PURPOSE OF THE ROLE

• Our Client is an established provider of Integrated Electronic Security Systems (surveillance, access control, fire detection, building management, visitor and parking management, and related solutions) with a strong client base across government, financial, and commercial sectors in Kenya and the region.The Business Development Manager will build and sustain relationships with consultants, quantity surveyors,architects, project owners/developers, and security managers, with the objective of creating early, consistent visibility and preference within projects that are under construction or in the pipeline. This is a relationship-first, network-driven role.

KEY RESPONSIBILITIES

• Identify, build, and maintain relationships with consultants, quantity surveyors, architects, project owners, developers, and security managers within the built-environment and infrastructure ecosystem.
• Proactively map and track projects under construction or in the pipeline, engaging relevant stakeholders early in the project lifecycle.
• Represent USS at industry events, professional association forums, site visits, and networking functions to build brand visibility and credibility.
• Position the Client as a trusted, capable partner for electronic security and safety systems to key influencers and decision-makers.
• Generate and qualify leads, then hand them off cleanly to the presales team for quotation and the design team for solution development.
• Maintain an accurate, up-to-date record of relationships, engagements, and opportunities in the CRM.
• Feed market intelligence back to management competitor activity, upcoming tenders, industry trends, and project pipeline movement.
• Work collaboratively with the presales and design teams to ensure a smooth internal handoff once an opportunity is identified.
• Own delivery against a mutually agreed sales/business development target.
• Update the CRM system on a periodic basis with relationships, engagements, and opportunity status this record will form the basis of periodic review meetings and discussions.

WHAT THIS ROLE DOES NOT COVER

• This role is intentionally scoped around relationship-building and pipeline sourcing, not technical or commercial execution:
• Quotation and pricing — owned by the presales team.
• Technical solution design — owned by the design team.

QUALIFICATIONS & EXPERIENCE

• Bachelor degree in Business, Marketing, Engineering, or a related field.
• A minimum of 3–5 years of proven B2B business development or relationship management experience, ideally within construction, built environment, security, or ICT-related industries.
• An existing professional network among consultants, architects, quantity surveyors, or project owners is highly desirable.
• Strong track record of relationship-building and networking at a senior/professional level.
• Excellent verbal and written communication and presentation skills.
• Self-driven and comfortable operating with a high degree of autonomy and accountability.
• Comfortable engaging confidently with architects, consultants, project owners, and senior stakeholders.
• Added Advantage: Prior experience working within the ELV (Extra Low Voltage) or electronic security domain will be considered a strong added advantage.

WHAT USS OFFERS

• Product and technical training provided on onboarding — no prior security-systems product knowledge required.
• Support from dedicated presales and design teams, allowing full focus on relationship-building and pipeline generation.
• A high-profile, high-autonomy role representing an established, reputable brand within its industry.

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Summary of the Role: 

• To lead the day-to-day performance of the sales function by providing leadership, coaching, and accountability that drive team productivity, sales execution, and consistent delivery of targets.
• Note: We’re looking for a sales leader with a proven track record of building and leading high-performing teams and consistently delivering strong results.

KEY RESPONSIBILITIES:

• Own the delivery of team sales targets through strong leadership and disciplined performance management.
• Drive accountability and sharpen sales execution across the team.
• Build a resilient, motivated, high-performing sales culture that sustains results month after month.
• Set clear goals, run regular performance reviews, and develop each team member's capability.
• Establish a daily operating rhythm, huddles, pipeline reviews and follow-up discipline that keeps the team focused and productive.
• Track, analyse and report on sales performance, and translate strategy into daily action.
• Lead, coach and motivate the sales team on a daily basis, setting the energy and standard on the floor.

QUALIFICATIONS:

• Degree in Business, Sales & Marketing, Commerce, Economics, or a related field;
• Minimum 5 years’ experience in a sales leadership role (e.g., Sales Manager, Regional/Area Sales Manager, Branch Manager, Agency Manager, Unit Manager, or equivalent)
• Candidates with experience in the Banking or Insurance industry are strongly encouraged to apply.
• Leadership and performance management.
• Proven ability to lead, coach, motivate and develop high-performing sales teams.
• Demonstrated success in driving accountability, improving sales execution, and
• Building resilient sales teams.

Benefits

• Laptop provided upon joining.
• Phone and airtime provided.
• Medical insurance provided upon successful completion of the probation period.

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About the Role

• We are looking for a motivated and enthusiastic ICT Trainee to join our ICT team and gain hands-on experience in technology support, networking, systems administration, and basic software development.
• The successful candidate will work closely with the ICT Manager and team to support the organization’s day-to-day technology operations, troubleshoot technical issues, maintain ICT infrastructure, and contribute to technology projects and process improvements.

Key Responsibilities

IT & Technical Support

• Provide first-level technical support to staff on hardware, software, and connectivity issues.
• Troubleshoot computers, printers, mobile devices, and other ICT equipment.
• Assist with installation, configuration, and maintenance of software applications.
• Support user account setup, access management, and basic system administration.
•  Escalate complex technical issues to the ICT Manager or relevant service provider.

Networking & Infrastructure

• Assist in monitoring and maintaining the organization’s network infrastructure.
• Support the configuration and troubleshooting of routers, switches, access points, and other network devices.
• Assist with LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.
• Apply basic networking concepts including IP addressing, DNS, DHCP, LAN/WAN, and network security.
• Assist with the setup, maintenance, and replacement of computers and other ICT equipment.

Software Development & Systems Support

• Assist in developing, testing, and maintaining basic internal software applications and ICT solutions.
• Support basic programming, scripting, database, and web development tasks.
• Assist in testing system features, identifying bugs, and documenting issues.
• Support automation of simple business and ICT processes.
• Assist with system integrations and technology projects under supervision.
• Participate in research and evaluation of new ICT tools and technologies.

ICT Systems & Administration

• Assist in routine system updates, backups, maintenance, and monitoring.
• Support the administration of organizational ICT systems and applications.
• Assist in maintaining ICT licenses, subscriptions, user accounts, and access records.
• Maintain accurate ICT asset and equipment records.
• Assist with cybersecurity awareness and implementation of basic security controls.

Documentation & Reporting

• Log and document technical issues and resolutions.
• Maintain ICT asset, maintenance, and system records.
• Assist in preparing ICT reports and documentation.
• Develop and maintain basic user guides and technical documentation.

Learning & Development

• Participate in ICT training and knowledge-sharing sessions.
• Keep up to date with emerging technologies, cybersecurity practices, networking, and software development.
• Support ICT projects and other technology initiatives assigned by the ICT Manager.
• Demonstrate continuous learning and willingness to take on new technical responsibilities.

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Computer Science, ICT, Software Engineering, or a related field.
• Basic knowledge of computer hardware, operating systems, networking, and IT troubleshooting.
• Basic software development skills and understanding of programming concepts.
• Knowledge of at least one programming language such as Python, JavaScript, PHP, Java, or C# is an added advantage.
• Basic understanding of networking concepts including IP addressing, DNS, DHCP, LAN/WAN, Wi-Fi, routers, and switches.
• Familiarity with Microsoft Office and common business applications.
• Basic knowledge of databases, web technologies, or scripting is an added advantage.
• Strong interest in technology and willingness to learn.
• Good analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently while also collaborating effectively with a team.

Key Competencies

• Technical curiosity and eagerness to learn
• Problem-solving and analytical thinking
• Basic programming and software development skills
• Networking and troubleshooting skills
• Attention to detail
• Teamwork and collaboration
• Time management and organization
• Customer service orientation
• Adaptability and willingness to learn

What We Offer

• Hands-on exposure to a professional ICT environment.
• Practical experience in IT support, networking, systems administration, and software development.
• Opportunity to work on real ICT projects and business technology solutions.
• Mentorship and professional development.
• Exposure to a variety of modern business applications and ICT technologies.