Job Openings at CDL Human Resource

Key Responsibilities

• Proactively monitor debtor accounts to identify those with overdue payments.
• Contact debtors via phone, email, letters, or in-person (field visits), to request payment of outstanding balances.
• Negotiate payment plans, settlements, or other repayment arrangements consistent with company policies.
• Follow up persistently to ensure payments are made as agreed.
• Investigate and resolve any discrepancies in debtor accounts, such as mismatches, disputes, or incorrect billing.
• Maintain accurate and up-to-date records of all communications, payments, promises to pay, and outstanding balances.
• Comply with all relevant laws, regulations, policies, and ethical standards applicable to debt collection.
• Handle debtor personal data in accordance with the Data Protection Act 2019: maintain confidentiality, secure storage, only use for authorized purposes.
• Meet or exceed collection targets or performance metrics.
• Communicate effectively with internal stakeholders to ensure clarity and consistency in processes.

Qualifications & Skills

• Minimum of a high school certificate. Additional qualifications in finance, accounting, business, public relations, or a related field is an advantage.
• Prior experience in debt collection, credit control, telemarketing, insurance, or related finance / customer-facing roles is beneficial.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication abilities.
• Good problem-solving skills and attention to detail.
• Ability to work under pressure, handle difficult conversations, and maintain composure.
• Familiarity with relevant legal and regulatory frameworks governing debt collection in Kenya.
• Proficient in using computers, debt collection or CRM software, and basic spreadsheet tools.
• Good time management skills; ability to prioritize tasks and manage a large number of accounts.
• High level of integrity and ability to handle sensitive/confidential information.

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Main accountabilities 

• Leading in maintaining and repairing Liquids equipment
• Participating in designing autonomous and preventive maintenance plans
• Overhauling and Maintaining Liquids equipment to eliminate downtime and defects
• Monitoring machine performance, eliminate breakdowns and minor stops
• Fabrication, welding and Fittings
• Preparing and maintaining Maintenance reports
• Raising requisitions of required parts
• Interpreting plans/drawings and fabricating.
• Performing any other duties that may be assigned

Requirements

The ideal candidate should meet the following requirements: -

• Minimum Diploma in Mechanical Engineering or Final proficiency certificate with more than 10 years hands on experience in Manufacturing operations
• Have hands on experience of over 5 years in Maintenance.
• Experience in maintenance of pumps in a juice processing environment will be an added advantage.
• Job skills or professional certification
• Has good altitude and ability to work with minimum supervision

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Key responsibilities of the position

• Accurate, ethical and safe dispensing
• Safe, secure, proper storage and cost effective use of pharmaceutical products
• Meeting of client and statutory expectations with regard to pharmaceutical services provided
• Implementation of policies, standard operating procedures relating to services provided
• Maintenance of the best customer care standards in delivery of pharmacy services
• Rational use of medicines in line with assigned duties
• Maintaining requisite competencies and statutory requirements to practice as a pharmaceutical technologist
• Reduce risks associated with medication use

Main Duties

• Dispensing of medicines and related devices
• Commodity management
• Medication incident reporting
• Implementation and adherence to Medication Management and Use standards and International Patient Safety Goals
• Participation in medication use evaluations
• Provision of medicines and poisons information
• Adherence to absolute pharmacy service standards
• Exceptional customer care standards in the unit
• Daily patient follow-up
• Preparing of timely reports to agreed detail.

Requirements

QUALIFICATION AND COMPETENCIES

• Education and Professional Training
• Diploma in Pharmacy recognised by the Pharmacy and Poisons Board