Job Openings at Christian Health Association of Kenya (CHAK)

Job Summary
Responsible for ensuring a warm, personal, and unforgettable stay for all guests, Responsible for managing guest reservations correspondence, internal reservations communication and overseeing guest stay to ensure a positive guest experience

Key Responsibilities

Reservations

• Manage the Booking Process: Handle all reservation enquiries with speed and professionalism via phone, email, social media, and online travel agencies (OTAs).
• Maintain Inventory: Update room availability, to maximize occupancy and revenue.
• Maximize Revenue: Promote guest house packages and book additional services such as airport transfers.
• Pre-Arrival Communication – Send booking confirmations, pre-arrival messages to welcome guests, confirm details, and gather any special requests (e.g., dietary needs, late arrival times).
• Coordinate Internally: Ensure accurate communication of daily bookings to the F&B Team and the Housekeeping team – ensuring all guest requests are clearly communicated.

Guest Relations

• Manage group arrivals – Ensure guest arrivals are well planned, accommodation and meeting room allocations done accurately and meeting groups well received and settled.
• Personalize the Experience: Be the primary point of contact throughout the stay. Anticipate guest needs, and offer thoughtful, personalized touches to make their stay special.
• Be the Local Expert: Provide knowledgeable, enthusiastic recommendations for local attractions and activities. Assist with making reservations, booking taxis, or planning their day.
• Resolve Issues Gracefully: Handle any guest queries, concerns, or complaints with empathy, patience, and immediate action, ensuring a satisfactory resolution and maintaining the guest house’s reputation.
• Manage Departures: Conduct a smooth and friendly check-out and liaise with reception to solicit feedback.
• Undertake Sales & Marketing duties as maybe assigned from time to time.

Academic Qualifications

• Minimum Diploma in Hotel & Catering Management, Hospitality, Tourism, Business Administration, or a related field.
• A bachelor’s degree in hospitality, Tourism, or Business Administration will be an added advantage.
• Experience in hotel reservations, front office operations, or guest relations.

Competencies

• Minimum of 2–3 years’ experience in hotel reservations, front office operations, or guest relations.
• Excellent customer service and interpersonal skills.
• Strong communication skills
• Organizational skills, attention to detail, and ability to multitask.
• Ability to handle complaints and resolve conflicts with professionalism.
• Teamwork and collaboration with internal departments.
• Flexibility to work shifts, weekends, and public holidays.
• Basic computer literacy, including MS Office and reservation systems.

The closing date for receiving all applications is 1st April 2026

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Job Summary
Responsible for general cleanliness of the kitchen including floors, walls, counters, equipment, storage areas, crockery and cutlery.

Key Responsibilities

• Ensure the continuous cleanliness of the kitchen during operation hours.
• Ensure continuous supply of clean crockery and cutlery during operating hours.
• Ensure proper thorough cleaning of the kitchen, equipment, crockery and cutlery at the close of duty shift.
• Ensure proper use of cleaning detergents – applying the correct type of detergents to the various cleaning areas. Monitor the use of cleaning detergents and materials to avoid wastage and maintain a viable cost of cleaning in the kitchen while maintaining high standards of cleanliness.
• Ensure due care is taken in the cleaning of equipment to avoid damage and breakages due to poor handling during cleaning.
• Be attentive to proper handling of crockery and cutlery to avoid unnecessary breakages and losses.
• Plan, schedule and carry out thorough cleaning of the kitchen as assigned and guided by the head cook.
• Plan, schedule and undertake thorough cleaning of kitchen storage areas and other equipment that may need routine dismantling.
• Plan, schedule and undertake thorough cleaning of kitchen drainages including periodic emptying of the kitchen manhole.
• Maintain a clean and orderly back area including the garbage area and receiving area.
• Undertake food preparation assignments as may be assigned from time to time.
• The kitchen is manned 24hours especially during peak periods. Liaise with the head cook for duty hours allocation which may change from time to time.
• Perform any other duties as may be assigned by management from time to time.

Academic & professional Qualifications

• KCSE Certificate
• Catering certificate from a recognized institution or experience in a similar role for at least two years.
• Basic kitchen hygiene and safety training is an added advantage.

Competencies and Skills

• Ability to maintain high cleanliness and hygiene standards.
• Physical ability to stand, bend, lift, and perform repetitive cleaning tasks.
• Attention to detail and care in handling equipment and utensils.
• Reliability, punctuality, and ability to follow instructions.
• Ability to work as part of a team in a fast-paced kitchen environment.

The closing date for receiving all applications is 1st April 2026

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Job Purpose
To support the registry function by assisting in the sorting, scanning, organization, and archiving records to enhance proper document management, improve accessibility of files, and support the transition to electronic filing systems.

The engagement is on an as-needed basis to support CHAK operations.

Key Responsibilities and Duties

• Sorting and organizing documents contained in storage files and boxes.
• Scanning historical documents to support the electronic filing (e-filing) process.
• Preparing and transferring inactive records to the designated archive storage.
• Labelling, indexing, and arranging box files and storage boxes to improve registry organization.
• Undertaking other registry support tasks related to records management and archiving as may be assigned.

Academic Qualifications

• Minimum of Kenya Certificate of Secondary Education (KCSE).
• A Certificate or Diploma in Records Management, Information Management, Business Administration, Library and Information Science, or a related field will be an added advantage.
• Basic computer literacy, including ability to scan and manage electronic documents.

Competences and Skills

• Good organizational and document management skills.
• Attention to detail when sorting, indexing, and arranging records.
• Ability to handle documents carefully and maintain confidentiality.
• Ability to follow instructions and work within set timelines

The closing date for receiving all applications is 27th March 2026

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Job Purpose
The Reception Reliever is responsible for temporarily overseeing front office operations The role ensures professional client reception, efficient communication handling, proper record management, and administrative support in alignment with CHAK corporate values and service standards.

The engagement is on an as-needed basis to support CHAK operations.

Key Responsibilities and Duties

• Greet and attend to clients, visitors, and staff in a professional and courteous manner.
• Answer, screen, and direct incoming calls; take messages and follow up as required.
• Manage meeting appointments and maintain the visitors’ log.
• Maintain an organized and tidy reception area, including supplies, documents, and equipment.
• Manage filing systems, both electronic and manual, ensuring records are accurate and confidential.
• Assist in internal and external correspondence, emails, and memos as required.
• Prepare basic reports, summaries, and other documentation for the Finance and Administration department.
• Operate office equipment such as printers, photocopiers, scanners, and projectors.
• Provide administrative support to other departments as needed during reliever periods.
• Ensure all front office activities follow CHAK policies, procedures, and service standards

Academic & professional Qualifications

• Kenya Certificate of Secondary Education (KCSE), minimum Grade C or as specified by policy.
• Diploma in Front Office Operations, Business Administration, Secretarial Studies, Office Administration, or related field
• At least 1–2 years’ experience in a reception/front office and switch board role (preferred).
• Experience handling, high profile clients and guests.

Competences and Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook/Email).
• Proper telephone etiquette and call handling skills.
• Ability to operate office equipment (printer, photocopier, scanner).
• Record keeping and filing skills (manual and electronic).
• Appointment scheduling and visitor log management.
• Basic report writing skills.

The closing date for receiving all applications is 27th March 2026

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Job Purpose
The General Casual / Labour is responsible for providing support services within the organisation The role involves assisting with basic operational, maintenance, cleaning, and logistical tasks to ensure a clean, safe, and well-organized working environment in alignment with CHAK corporate values and service standards.

The engagement is on an as-needed basis to support CHAK operations.

Key Responsibilities and Duties

• Clean and maintain offices, corridors, washrooms, and other assigned areas to ensure a hygienic and safe environment.
• Assist with basic maintenance tasks and report any damages or repairs needed.
• Handle and properly store cleaning materials, tools, and equipment.
• Assist in moving furniture, equipment, or supplies as needed for daily operations or events.
• Collect and dispose of waste according to organizational and health standards.
• Provide general support for operational and logistical tasks as assigned by the supervisor.

Academic & professional Qualifications

• Kenya Certificate of Secondary Education (KCSE) or equivalent qualification.
• Basic literacy and numeracy skills.
• Any relevant vocational or technical training will be an added advantage.
• Previous experience in cleaning, maintenance, or general labour (preferred).

Competences and Skills

• Ability to carry out cleaning, maintenance, and general support duties.
• Knowledge of proper handling of cleaning materials and tools.
• Ability to follow instructions and safety procedures.
• Basic understanding of workplace health and safety practices.
• Ability to handle manual tasks including lifting and moving items when required.
• Teamwork and collaboration.
• Time management skills.

The closing date for receiving all applications is 27th March 2026

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Job Purpose
To support the program in sorting, organizing, and conducting physical verification of near vision glasses, ensuring accurate stock records, proper arrangement, and safe handling of the commodities to facilitate efficient distribution and reporting.

The engagement is on an as-needed basis to support CHAK operations.

Key Responsibilities and Duties

• Sorting, categorizing and arranging the glass packages according to powers and sex.
• Conducting, verifying, and recording physical counts of the program near vision glasses and report submission.

Qualifications, skills and experience

• A minimum of KCSE level
• Previous experience in inventory control and warehousing.
• Ability to handle fragile commodities.
• Ability to organize, label, and arrange stock efficiently to facilitate accurate counting.
• Accuracy and attention to detail during physical counts and tallies.
• Ability to stand for long periods, walk, bend, and lift boxes of reading glasses.

The closing date for receiving all applications is 24th March 2026