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Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...
Primary Purpose
This position is responsible for ensuring quality of incoming and outgoing calls from and to RSC Africa from refugee applicants in the USRAP to answer inquiries and questions, troubleshoot problems, and provide information under the direction of the Call Center Supervisor, in accordance with the USRAP Guidelines, RSC Africa SOPs and Call Center Quality assurance guidelines.
Supervision
This position reports directly to the Call Center Supervisor
Education
Experience:
Knowledge/Skills:
Primary Purpose:
The position provides technical and logistical support to the call center team. This involves, identification and hiring of required interpreters, monitoring of incoming and outgoing calls, coordination with IT for any trouble shooting, and running appropriate call reports.
Supervision:
The position reports directly to the Call Center Manager and works works closely with the Call Center Supervisor, Call Center Senior Representatives, and Program Management.
Education
Experience:
Knowledge/Skills:
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