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  • Posted: May 6, 2021
    Deadline: Not specified
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  • CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.
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    Professional Services Manager

    DESCRIPTION

    CloudFactory is looking for a seasoned Professional Services Manager to join our team!

    This will be an amazing opportunity for you to interact with our biggest clients (hint: these are globally recognized and leading companies) and have the biggest possible impact in providing meaningful work for our workforce.

    You should be able to inspire others and lead a team of technology professionals, harnessing collective expertise to architect great solutions that make a difference. You will enjoy working with amazing brands, aligning technology to business outcomes and finding new ways technology can transform the customer experience. You will be supporting many of the world’s fastest growing, disruptive technology companies and helping them succeed by understanding their needs, and then delivering results to match.

    You are an experienced manager and have developed new approaches, ideas and problem solving methods for high quality delivery. You must be passionate about the client experience and committed to continuous improvement. Solution oriented and creative thinking skills to evaluate problems and to drive win-win outcomes will be your toolbox.

    To be successful in this role, you should have a “player/coach” attitude with the ability to own some workload whilst delegating and overseeing tasks for the team.

    This role is remote and reports to the Director of Delivery Services.

    Key Responsibilities

    One of our principles at CloudFactory is - “We Respect Data” and Professional Services is a key team that is driving the data centricity within the organization. The Professional Services team is instrumental in data integration and visualization such that key decisions are data driven. As a leader of this team, you will be primarily accountable to the following deliverables along with your team:

    • Build integrations and data pipelines to and from a Client’s tool and platforms such that data is accessible to CloudFactory to aid managing the workforce.
    • Build integrations / conversions for inputs and outputs for our product offerings that use Partner and Marketplace tools
    • Build custom technology enhancement for CloudFactory proprietary tools to allow efficiency in data processing for our CloudWorkers
    • Build custom dashboards for our key and strategic accounts such that key metrics are tracked and analyzed for them
    • Build light-weight automations to enable our WorkStream Team Leads to operate efficiently.
    • Build and maintain internal KPI dashboards to present key data for Leadership.
    • Own and manage costs and permissions for the Professional Services technology platforms.

    Other Responsibilities:

    • Develop our technical abilities through coaching & mentoring our Professional Services Team
    • Lead our Professional Services Team with confidence, integrity and passion.
    • Manage the estimation of work and the utilization and assignment of resources to ensure implementation of design and delivery.
    • Build strong relationships with Stakeholders based on trust and expertise, and inspire them with innovative solutions that harness appropriate technology, are commercially viable and can be successfully implemented.
    • Contribute to Delivery Services’s strategy and operational plans
    • Identify opportunities to add value to CloudFactory and our Clients through appropriate new technologies and develop compelling business cases to support your ideas.
    • Work with the Delivery leadership team to develop and deliver on the technical strategy that is aligned to our business goals and connected to the wider business.
    • Manage relationships across the product teams, pre-sales, sales and engineering teams to understand future demand and requirements ensuring a proactive resourcing model
    • Seek out alignment and collaboration with team members across all functions to support an integrated offering and client experience.
    • Keep up with the latest industry developments, validating them for CloudFactory and our Clients.

    Competencies:

    • You can explain complex technical issues at an appropriate level for your audience.
    • You are a natural and excellent communicator through all mediums.
    • You have a strong commercial and business awareness that ensures our technical output is aligned to client needs and delivers business value.
    • You lead by example, balancing ownership and responsibility with empowerment and delegation.
    • You are flexible to work on several projects/tasks/Clients in parallel in a dynamic environment.
    • You have knowledge of open source, open standards and cloud technologies and an in-depth understanding of architectural concepts, methodologies and approaches.
    • You have strong problem-solving skills with a flair for collaboration.
    • You are experienced presenting and communicating with and to Enterprise organizations.

    REQUIREMENTS

    • 5+ years’ experience in enterprise Professional Services Leadership
    • Excellent communication skills and fluent in English
    • Strong team/autonomous working capability
    • BSc in Computer Science, Software Engineering, or related
    • Knowledge and demonstrable experience of both traditional and agile delivery methods

    Desirable

    • AWS / Google certifications
    • Background in the AI/Machine Learning industry
    • Familiarity with the enterprise SaaS ecosystem
    • Experience managing SCRUMs
    • Project Management certifications like PMI/PMP, ACP or equivalent

    go to method of application »

    Professional Services Engineer (Pilot Projects)

    DESCRIPTION

    CloudFactory is looking for a Professional Services Engineer to join our new Pilots Team who are focused on future technologies and solutions for our Clients.

    This will be an amazing opportunity for you to interact with our biggest clients (hint: these are globally recognized and leading companies) and have the biggest possible impact in providing meaningful work for our workforce.

    Can you find solutions to most problems and bring people on a journey with you?

    As a Professional Services Engineer, you will be responsible for the designing, hands-on development, and configuration of custom solutions to complement CloudFactory’s technology stack for our clients in response to their specific business and compliance requirements. The role is an even mix of client-facing consultative work and behind-the-scenes design, configuration, data analysis, and data manipulation.

    Three key skills that will set you apart:

    • Technology: You will be working with cutting-edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.
    • Client-facing skills: Day-to-day responsibilities will involve communicating with clients, both on the phone or via email. Strong written and verbal communication skills are required for success.
    • Data: Analysing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.

    This role is remote.

    Responsibilities:

    • Able to work autonomously as well as part of a team to problem solve and implement technical solutions
    • Take end-to-end ownership of a design, supporting development through testing to final production.
    • Build strong relationships with stakeholders based on trust and expertise, and inspire them with innovative solutions that harness appropriate technology, are commercially viable, and can be successfully implemented.
    • Identify opportunities to add value to CloudFactory and our Clients through appropriate new technologies and develop compelling business cases to support your ideas.
    • Seek out alignment and collaboration with team members across all functions to support an integrated offering and client experience.
    • Keep up with the latest technology developments, validating them for CloudFactory and our Clients.
    • Day to day task examples:
    • Solution Investigation and Implementation
      • The PSE will partner with Solutions Consultants and the Delivery operations team members to explore solutions and design end-to-end technical workflows using AWS infrastructure for Pilots and Proof Of Concept Projects. These solutions will typically be outside of CloudFactory’s Product offerings and will require agile engineering, development, and testing skills.
    • Maintenance and DevOps Transition
      • The PSE will own and maintain Delivery’s Pilot/Test AWS environment and technology stack, documenting and simplifying processes for scale.
      • The PSE will be responsible for supporting the Delivery Pods for all aspects of the technical solution during the Pilot phase.
      • The PSE will be responsible for transitioning the technical workflows developed during Pilot Projects to Production environments, handing them off to IT DevOps for ongoing maintenance.

    Competencies:

    • You can explain complex technical issues at an appropriate level for your audience.
    • Proven experience with SaaS implementations
    • Knowledge of and experience of workflows within the AI/ML & CV industries.
    • Knowledge of and experience with leveraging APIs to extract data, connect systems, load work into systems, share data between entities.
    • You are flexible to work on several projects/tasks/Clients in parallel in a dynamic environment
    • You have a hands-on coding background, capable of creating prototypes and analyzing technologies
    • You have strong problem-solving skills with a flair for collaboration

    REQUIREMENTS

    • 3+ years’ experience in enterprise Professional Services Consulting & Engineering
    • 2+ years’ experience in system design and implementation
    • 2+ years’ experience with EC2, S3, Lambda, Sagemaker, Cloudfront
    • 2+ years’ experience in Python & JSON scripting
    • 2+ years’ experience in ML, Tensorflow, Caffe
    • 2+ years’ experience in SQL, Snowflake, Data warehousing technologies
    • 2+ years’ experience in Data reporting platforms, Power BI, QuickSite, Looker, Periscope
    • BSc in Computer Science, Software Engineering, or related
    • Minimum of a AWS or Google Professional level certification.
    • Excellent communication skills and fluent in English

    Desirable:

    • Background in the AI/Machine Learning industry, with the confidence to speak confidently and authoritatively to our clients, you will be able to demonstrate experiences of best practices across the industry.

    BENEFITS

    • Great Mission and Culture
    • Meaningful Work
    • Growth Opportunities
    • Flexible Work Hours
    • Market Competitive Salary
    • Health and Medical

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at CloudFactory
KSh 75K from 9 employees
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