Job Openings at Emerge Egress Consulting

Role Objective:

• Our client, a leading hotel in Nairobi, is looking for an energetic and service-driven Front Desk Team Leader to lead the first point of contact for guests. This role is ideal for a hospitality professional who thrives in a fast-paced environment, inspires high-performing teams, and is committed to delivering memorable guest experiences. The successful candidate will oversee front office operations, ensure seamless guest service, and foster a culture of excellence, professionalism, and teamwork.

Core Duties and Responsibilities

• Lead and coordinate front desk operations to ensure efficient, professional, and seamless guest service.
• Supervise and motivate the front office team to consistently exceed guest expectations.
• Welcome VIPs and guests, ensuring a warm, personalized, and memorable arrival and departure experience.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Monitor daily front office performance, ensuring compliance with hotel standards and operating procedures.
• Coordinate with Housekeeping, Reservations, Food & Beverage, and Maintenance departments to deliver a seamless guest journey.
• Support the recruitment, onboarding, training, and performance development of front office employees.
• Oversee cash handling, billing, room allocations, and end-of-shift reconciliations.
• Review occupancy forecasts and support strategies to maximize room utilization and guest satisfaction.
• Maintain accurate front office records and prepare operational and performance reports.
• Create a welcoming reception environment that reflects the hotel\'s brand and service standards.
• Identify opportunities to improve service delivery, operational efficiency, and guest satisfaction.
• Ensure compliance with health, safety, security, and hotel policies.
• Perform any other duties assigned by management.

Key Competencies

• Exceptional guest service and relationship management.
• Proven leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Excellent planning, organization, and attention to detail.
• High level of integrity, accountability, and professionalism.

Job Specifications and Qualifications

• Degree or Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Minimum of 2 years of hospitality experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.
• Proficiency with Property Management Systems.

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Role Objective

• Our client, a reputable hotel, is seeking to recruit an experienced and passionate Head Baker to lead its bakery operations. The successful candidate will oversee the production of high-quality baked products, manage the bakery team, ensure compliance with food safety and hygiene standards, control inventory and production costs, and drive innovation to deliver exceptional products and guest satisfaction.

Core Duties and Responsibilities

• Plan, organize, and oversee the preparation of breads, cakes, pastries, desserts, and other baked goods while maintaining consistent quality.
• Develop new recipes and improve existing products in line with customer preferences and market trends.
• Ensure all products meet the organization\'s quality, presentation, and taste standards.
• Prepare production schedules based on customer orders, sales forecasts, and inventory levels.
• Monitor stock levels of ingredients and bakery supplies, placing orders as required to prevent shortages and minimize waste.
• Ensure compliance with food safety, hygiene, sanitation, and occupational health and safety regulations.
• Monitor equipment performance and coordinate routine maintenance and repairs when necessary.
• Implement cost-control measures to improve productivity, reduce wastage, and maximize profitability.
• Maintain accurate production, inventory, and quality control records.
• Work closely with management to plan seasonal products, promotions, and special orders.
• Foster a positive, disciplined, and high-performing work environment.
• Perform any other duties assigned by management.

Job Specifications and Qualifications

• Diploma / Certificate in Culinary Arts or Pastry Arts/Production or related area.
• Minimum 3 years in pastry production in a busy hotel environment. as a Pastry Demi-CDP or CDP, ideally within a high-volume hotel or busy corporate hospitality environment.
• Knowledge in HACCP.

    Key Competencies

• Exceptional baking and pastry production skills.
• Strong leadership and people management abilities.
• Excellent planning, organization, and time management skills.
• High attention to detail and commitment to quality.
• Creativity and product development skills.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure while maintaining high standards.
• Excellent communication and interpersonal skills.

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Role Objective 

• Our client, a well-established medium size law firm, is seeking to recruit a highly organized and dependable Legal Secretary The successful candidate will play a key role in supporting office operations and providing administrative assistance within a busy legal environment.

Core Duties and Responsibilities

• Provide general administrative support in legal matters, including family, corporate, commercial, and conveyancing cases.
• Manage office records, files, and case documents to ensure they are properly organized and up to date. 
• Handle incoming and outgoing communications, including emails, phone calls, and official correspondence. 
• Assist in preparing, typing, and formatting legal documents such as contracts, agreements, and court-related paperwork. 
• Maintain calendars and schedule meetings, consultations, and court-related appointments. 
• Facilitate communication between lawyers, clients, and external parties such as courts. 
• Receive, scan, file, and securely store legal documents and client records. 
• Prepare basic administrative documents such as invoices, payment vouchers, and office reports. 
• Assist in tracking deadlines, case progress, and other important client matters. 
• Ensure smooth coordination of office activities to support efficient delivery of legal services. 
• Perform any other administrative or support duties as assigned by legal staff.

Job Specifications and Qualifications

• Diploma in Law, Business Administration, Communication, or a related discipline
• Minimum of 2 years’ relevant experience in a similar role
• Proficiency in Microsoft Office applications

Key Competencies 

• Good analytical thinking and problem-solving skills
• Ability to handle sensitive information with confidentiality
• Strong organizational and multitasking abilities
• Adaptability in a fast-paced work setting
• Excellent written and verbal communication skills