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  • Posted: Nov 26, 2021
    Deadline: Not specified
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  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Customer Service Supervisor

    Description

    In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the above position in Customer Service Department.

    Reporting to the Business Growth and Development Manager, the ideal candidate will be tasked with coordinating quality of service at branch thus ensuring exceptional customer experience alongside the following duties:

    •     Floor Management by ensuring customers visiting the unit are engaged and directed accordingly
    •     Promptly analyzing and resolving feedback and/or complaints raised by customers through various channels and implementing solutions
    •     Reviewing service levels at various workstations and discussing improvements with the teams
    •     Ensuring adherence of set SLA’s at all service points
    •     Ensuring brand, ambience and corporate image conforms to the set standards
    •     Resolving assigned issues in the Service Cloud
    •     Conducting soft skills training in the business units
    •     Coordinating Customer Service days
    •     Marketing and cross-selling bank products out of customer interaction

    Qualifications

    •   Bachelor’s Degree from a recognized university or College
    •     Minimum of C+ in K.C.S.E
    •     Minimum of 3 years’ experience at the branch having worked in various workstations
    •     Acted in the Customer Service role for at least 6 months
    •     Computer Literacy
    •     Ability to make presentations and carry out training

    Desired Knowledge, Skills and Attributes:

    • Be confident and firm and possess ability to identify solutions and make decisions
    • Ability to influence other team members positively
    • Be attentive to customers and warm and approachable
    • Have excellent communication skills, both written and verbal
    •  Passion to improve customer experience in the Bank

    go to method of application »

    EIB Accountant

    Job Brief:

    Equity Investment Bank is looking for an experienced Accountant to monitor all financial data, prepare accurate financial statements and will be responsible for running the accounting, admin, and financial activities of EIB.

    Qualifications

    Job Responsibilities:

    • Processing of Invoice and payments
    • Processing of Accruals and Prepayments
    • Recording of Revenue and reconciling the relevant levies and taxes
    • Accounts receivables management and reconciliations
    • Perform Bank reconciliations
    • Perform Intercompany reconciliations and adoption journals
    • Maintaining Fixed Assets Register and PP&E movement schedule
    • Support Budget planning and preparation
    • Preparation of the weekly performance reports for management and group reporting
    • Preparation of the monthly reporting pack
    • Liaising with the Group tax team to ensure optimization of taxes
    • Computations and submission of tax returns
    • Preparation of monthly reports to the regulator
    • Support both internal and external auditors
    • Support during Inspections conducted by the regulators
    • Closure of audit issues
    • Reconciliation of the TB to the supporting schedules
    • Ensuring fund administrator reporting is accurate, on time, and reflective of wider business insights
    • Completing NAV calculations for the EIB Collective Investment Scheme

    Requirements

    • Proven work experience of at least 1 year as an Accountant or similar role
    • Advanced knowledge of MS Excel and ERP software
    • Excellent math & statistical analysis skills with an attention to details
    • In-depth understanding of business bookkeeping procedures
    • Solid knowledge of IASs and IFRSs
    • Time-management abilities and deadline oriented
    • Confidentiality
    • Bachelor’s Degree in Accounting, Finance, or relevant field
    • Additional certification (e.g., CPA, ACCA, CIMA, CFA) is a strong plus

    Method of Application

    Use the link(s) below to apply on company website.

     

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