Job Openings at Fairmont Hotels & Resorts

The Cluster Director of Sales for Fairmont Hotels in Kenya will be responsible for managing, generating, and developing accounts across all key feeder markets to achieve pre-set targets of average room rate and occupancy as set out in the Hotels' Revenue Plans. You will be organizationally sensitive and respond adequately and in a timely manner to the needs of the organization and our guests. Additionally, you will be responsible for the day-to-day operation of the Sales Department, motivating and inspiring the team to achieve or exceed targets.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Manage, generate, and develop accounts across all key feeder markets in line with the hotels' targets.
• Respond adequately and in a timely manner to the needs of the organization and our guests, demonstrating organizational sensitivity.
• Oversee the day-to-day operation of the Sales Department, providing leadership, motivation, and inspiration to the team to achieve or exceed targets.
• Research, develop, and identify new business opportunities through face-to-face meetings, sales calls, and presentations.
• Develop business across all segments, including MICE and Groups & Event Sales corporate and leisure consortia, from both new and existing accounts within the structure rate levels/volumes agreed upon.
• Organize and host hotel site visits for current and prospective accounts with identified potential.
• Undertake regular sales visits with Key Accounts to review production against room night targets.
• Prepare an annual development plan for all accounts, allocating the appropriate level of animation by account for MICE and Groups & Event Sales corporate and Leisure Consortia.
• Ensure all rate agreements are contracted, up-to-date, signed by both the client and hotels, and correctly distributed to head office and loaded within the reservation system at the hotel.
• Identify potential accounts with planned actions to secure business.
• Work closely with the Digital, Marketing, and Communications department to identify opportunities and leverage networks within the media.
• Complete both national and international RFPs to specified time scales.
• Develop and maintain a positive and professional relationship with the client, following current departmental guidelines.
• Have in-depth knowledge of all facilities and services of all Fairmont Kenya hotels and safari clubs, covering all aspects of accommodation, banqueting, meeting, and food & beverage.
• Achieve targeted penetration index as per reports from recognized consulting companies.
• Achieve the required guest satisfaction levels via pre-set departmental SOPs.
• Promote Fairmont Hotels-Kenya within Accor both through the national and international sales & marketing network.

Your experience and skills include:

• Proven experience in sales, preferably in the hospitality industry, with a strong focus on MICE and Groups & Event Sales, corporate and Leisure Consortia.
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Knowledge of RFP process and ability to complete RFPs within specified time scales.
• Familiarity with the hospitality industry, including accommodation, banqueting, meeting, and food & beverage.
• Ability to achieve targeted penetration index and guest satisfaction levels.
• Ability to work closely with the Digital, Marketing, and Communications department to identify opportunities and leverage networks within the media.
• Ability to promote Fairmont Hotels-Kenya within Accor both nationally and internationally.
• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
• Fluency in English, both written and spoken.
• Valid driver's license.

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As a Sales Executive in the MICE segment, you analyze local market trends and competitor activity to generate new future business for the hotel. 

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognize potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management including the reporting of appointments, calls made, and business leads
• Answer customer queries in a prompt and professional manner

Your experience and skills include:

• Bachelors degree and/or Hotel Management degree preferred
• Minimum of 3 years experience in 3 star hotel sales. Additional experience in the hospitality industry an asset. 
• Good understanding of luxury market
• Possess or attain affiliation with leading industry Association within three years of hire/taking position
• Ability to travel on regular basis and work flexible hours and days.
• Knowledge of Opera, Microsoft Word, Microsoft Outlook.

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As a sales Executive, you'll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus Revenue goals.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows.
• Support goals, objectives, and philosophies of Fairmont Hotels and Resorts
• Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
• Conducts site inspections with prospective and existing clients.
• Develops and implements new sales strategies, tactics and action plans for account base.
• Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
• Attend Sales Meetings, office events, and hotel-sponsored functions.
• Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
• Responsible to submit weekly sales report to the Director of Sales.
• Maintain and update current account information in Opera and hard files.
• Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
• Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
• Assist with any other duties as requested by supervisors and management.

Your experience and skills include:

• Bachelors degree and/or Hotel Management degree preferred
• Minimum of 5 years experience in 5 star hotel sales. Additional experience in the hospitality industry an asset. 
• Good understanding of luxury market
• Possess or attain affiliation with leading industry Association within three years of hire/taking position
• Ability to travel on regular basis and work flexible hours and days.
• Knowledge of Opera, Microsoft Word, Microsoft Outlook