Job Openings at Fairmont Hotels & Resorts

Marketing Coordinator
Through your passion and motivation, you will be a partner in growing the Fairmont Hotels & Resorts Kenya visibility in the community. You are professional and knowledgeable about our properties, and you build strong relationships across the hotel while creating bonds with internal and external stakeholders.

What’s in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

1. Responsible for managing the Fairmont Hotels and Resorts-Kenya social media channels
2. Establish community relationships to grow social media engagement
3. Working with verified influencers to help tell the hotel’s story.
4. Assist with the hotel’s LinkedIn account
5. Design and create various hotel promotional materials
6. Attend necessary hotel & departmental meetings
7. Create strong relationships across various departments, including Front Office, Culinary, Housekeeping, etc., while ensuring information is accurately communicated and operational requirements are accounted for
8. Availability to work evenings and weekends as required
9. Other duties as assigned

Your experience and skills include:

1. Previous marketing experience, with at least 2 years, in a similar setting is preferred
2. Computer literate with Microsoft Office applications and knowledge of graphic design is requiredComputer literate with Microsoft Office applications and knowledge of graphic design is required
3. Familiarity with Social Media channels & management platforms
4. Diploma/degree in a related field is an asset 
5. Exceptional interpersonal skills, both written and verbal is essential, with the ability to build relationships and rapport seamlessly
6. Proven ability to problem solve, interact with many moving parts and interact with various areas throughout the hotel
7. Ability to work well under pressure while handling short lead times when necessary
8. High attention to detail to ensure accuracy at all times

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Sales Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on various projects.

What’s in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

1. Organize and implement administrative systems and procedures, and perform necessary support duties
2. Support and assist the Sales team in their daily functions
3. Serve as a principal source of information for the team
4. Prepare and maintain Sales department records

Your experience and skills include:

1. Excellent interpersonal and communication skills
2. Ability to prioritize work in an environment with multiple interests
3. Ability to handle complex and confidential information with discretion
4. Previous luxury hotel experience in a sales administrative or operations role
5. Experience with Opera preferred
6. Competency using computer software

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Clinical Officer
To provide medical advice and services to the Hotel’s colleagues (and guests as required) to ensure their health, safety and well-being.

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies and the opportunity to earn qualifications while you work
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

1. Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 
2. Assist in managing the clinic in the hotel
3. Assist in maintaining the tracking system for health cards
4. Maintain a filing system for each colleague detailing their medical history
5. Ensure that first aid boxes are located in the hotel as per Municipality requirements and that they are restocked on a regular basis
6. Responsible for maintaining an inventory checklist for medical supplies and the ordering of new supplies
7. Provide medical assistance and support to all colleagues and when required to guests, and assist Doctors who are accompanying guests in the hotel

Your experience and skills include:

1. Professional qualifications in Nursing & Kenyan Nurse License
2. Minimum 2 years experience in a similar capacity ideally with a 5 star hotel
    

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Chief Steward

Maintains the smooth operation of the Stewarding Department to maximize labor efficiency, maintain budgeted labor costs, control breakage and ensure equipment supply to all F&B outlets, guarantee safe working conditions, and keep the highest standards of sanitation. 

What is in it for you:

1. Joining an innovative environment that supports the development and investment of its colleagues
2. Employee benefit card offering discounted rates in Accor worldwide
3. Learning programs through our Academies
4. Opportunity to develop your talent and grow within your property and across the world!
5. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

Duties include but not limited to:

1. Approach all encounters with guests and employees in a friendly, service oriented manner.
2. Maintain regular attendance at department and operations meetings, which may vary according to the needs of the hotel.
3. Ensure a safe and productive operation.
4. Schedule all stewarding colleagues
5. Assure compliance with Health & Safety standards.
6. Supervise and maintain the sanitation of kitchen, store rooms, hallways and equipment.
7. Work with Chef, Director of Banquets/Catering to anticipate equipment needs.
8. Must perform and train on all stewarding duties.
9. Ensure Material Safety Data Sheet (MSDS) Binder for chemicals is updated and compliant.
10. Conduct monthly safety trainings for staff.
11. Order and control of inventory of all cleaning compounds.
12. Participate and support the hotel’s Sustainability Team initiatives.
13. Liaise with Ecolab and all the other contracts we have for the heart of house
14. Keep updated with all items on the communication board and communicate to colleagues when required
15. Ensure all colleagues on shift maintain grooming standards
16. Check BEO’s – see what set ups are needed to be done on shift
17. At start of shift – do a complete walkthrough of Stewarding areas to observe the status of all areas.  Make notes of all items that are needed to be done and follow up throughout the shift Throughout the shift – continuously walk through all areas
18. Have a least 5 minute chat with at least one colleague a day – how are they?  Do they need any tools?  Help?  General conversation to build relationship & gather information
19. Updating all Colleague Logs/ Files with assistance of Asst/Chief Steward
20. Assign/re-assign colleagues during shift to areas of need (i.e. banquet function – or one restaurant gets very busy, etc)
21. Participate in dishwashing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs (based on staffing or business levels!)
22. When required – be responsible for answering the Stewarding phone and assisting all operations with requirements.
23. Control stocks for daily use in the department (cleaning products, mop heads, etc)
24. Check breakage bins – keep the levels low…replace as required.
25. Control breakage, waste and spoilage by walking through the areas and watching all F&B colleagues work – correcting any behavior that is observed.
26. Ensuring Safe and Healthy work environment for all the Guests and the Colleagues
27. Maintaining cleanliness of all kitchens and HOH areas as well as ensuring all maintenance needs are looked after.
28. Ensuring all paper towel dispensers are full at all times throughout the shift.
29. Conduct shift briefing on a daily basis. 
30. Performs job related duties and special project assigned
31. Performs daily checks on staffing level, quality control, maintenance, cleanliness
32. Communicate with Executive Sous Chef on any issues arising with colleagues or other departments.  When possible – have solution ready!
33. Report all accidents and unsafe areas or machinery
34. Ensure all vacation schedules and public holiday schedules are looked after
35. Approve any overtime when business levels are high

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Pastry Chef
Reporting to the Executive Chef the pastry Chef will coordinate, plan and supervise the production, plating and presentation of the food at all Banquet events and outlets in a cost effective, safe manner to meet/exceed customer expectations and attract future business.

Duties include but not limited to:

1. Supervise the daily production of food for all the catered events; control food and labour costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
2. Supervise pastry kitchen employees, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline, as appropriate.
3. Analyze banquet event orders, plan and coordinate the functions with the catering staff to ensure the events meet/exceed customer expectations.
4. Monitor and control the maintenance and sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meet/exceed federal, state, corporate and franchise standards and regulations.
5. Assist in creation and planning of menus and implement changes to continue to attract business
6. Ensure all grooming, spot check and temperature control sheets are filled as required
7. Maintain consistent on the job training sessions for culinary colleagues
8. Liaison daily with Outlet Chefs to keep open lines of communication & guest feedback   Strives to maintain & improve all food preparations & presentations
9. Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
10. Lead and manage the quality, quantity of the Pastry department, as well as coordinate the production as it relates to banquet and restaurant functions
11. Develop new dessert, pastry and bread products
12. To assist in the recruitment and training of all new Pastry Cooks
13. Balance operational, administrative and Colleague needs

Your experience and skills include

1. Previous experience in a patisserie.
2. Ability to work in a remote area.
3. Wide knowledge and expertise in different types of pastry and techniques.
4. Creative and passionate about food and customer service
5. Able to work in a high-pressure environment
6. Excellent interpersonal and communication skills; a team player
7. diplomas/certifications from a recognized institution