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  • Posted: Sep 6, 2021
    Deadline: Sep 7, 2021
  • At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. We are also rated AA- by Global Rating Company (GRC), for...
    Read more about this company


    Human Resources Business Partner

    Job Summary

    The job holder will be responsible for driving the achievement of business objectives through the implementation of the Human Resources strategy, policies and practices.

    Key Responsibilities

    1. Plan the Identication, Attraction & Retention of the Best People
    2. Undertake strategic resourcing initiatives such as head hunting, market intelligence and talent acquisition.
    3. Undertake interviews for short listed candidates.
    4. Train and support line managers on the recruitment process.
    5. Ensure that all new joiners have been properly integrated into the organization and their roles. This will also involve monitoring and evaluation of the programs and ensuring that there is consistency across the business unit.
    6. Ensure that all staff have signed off job descriptions.
    7. Communicating regularly to candidates identied after interviews to keep them updated
    8. Organizational Development
    9. Drive organization implementation/change initiatives in line with the business unit strategies .
    10. Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-dened, and
    11. organizational structures are in place & constantly updated.
    12. Learning and Development
    13. Assess development needs of individuals, teams & the respective organizations to create processes and actions to address them.
    14. Put in place development processes and resources to address the priority people-development needs in the business.
    15. Co-ordination of the delivery of training programs and facilitate selected training.
    16. Monitor and evaluate the success of training and development initiatives by individuals and departments.
    17. Performance Management
    18. Manage the performance review process and reporting on the process outcomes. Specic activities involve:
    19. Providing guidance and coaching to line managers.
    20. Playing a mediation role in dicult appraisal outcomes that cannot be resolved at appraiser and key moderator level.
    21. Talent Management
    22. Ensure talent management policies and initiatives are being driven objectively.
    23. Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.
    24. Maintain the organization’s talent infrastructure. This includes building and managing such internal components as a company’s performance appraisal, talent reviews, succession planning, high-potential assessment and feedback mechanism.
    25. Provide Human Resources Business Intelligence
    26. Draw monthly reports of the key people metrics and review the trends for the business area for all key items.
      1. Highlight areas of concern to the business area’s management team and make recommendations on actions that can be taken to improve the trends. For example, if performance ratings are declining a deep dive could be done to determine the reasons and detailed actions should then be developed.
    27. Employee Relations
      1. Promote/maintain effective relationships between the organization and its employees.
    28. Leading Change
      1. Work with line managers to identify and manage change quickly and effectively to further business success.


    6 years experience in Human Resource Management in a busy organization.


    1. Bachelor’s degree in the Social Sciences or relevant eld.
    2. Postgraduate Diploma in Human Resource Management .
    3. Valid practicing certicate from the Institute of Human Resource Management.


    1. Strategy development and implementation
    2. HR Policy development and implementation
    3. Performance management
    4. Reward management
    5. Strategic human capital resourcing
    6. Industrial relations
    7. Organization design
    8. Change management
    9. Culture management

    go to method of application »

    Business Development Officer (Bancassurance)

    We are a leading Insurance Company, affiliated to the Liberty Group, a wealth management company represented in 18 African countries. We use our knowledge and action to guide our customers on their journey to financial freedom. We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

    Job Summary

    The job holder will be responsible for driving implementation of the sales strategy for the bancassurance channel to ensure achievement of the department’s strategy.
    Key Responsibilities

    • Identify bancassurance business opportunities, negotiate and close business deals within the company’s quality business guidelines to increase the market share.
    • Drive achievement of the annual, quarterly and monthly production budget targets.
    • Manage quality of business, productivity and overall sales performance.
    • Build robust relationships with assigned bank agencies/ intermediaries.
    • Provide accurate and competitive quotations for all the products lines and ensure they are delivered promptly to banks and prospective clients.
    • Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
    • Conduct continuous product training for assigned bancassurance agencies.
    • Manage and maintain existing bancassurance client relationships to identify opportunities for cross selling, areas of growth and new business acquisition.
    • Exploit synergy with other Group companies to grow business.
    • Liaise with internal departments to ensure customer instructions are executed within the set timelines to enhance levels of customer satisfaction, increase sales opportunities and thereby maximize revenue for the organization.
    • Manage direct sales relationships through assigned banks.
    • Actively monitor customer preference and enhance business retention by offering solutions and services that meet or predict the existing clients’ future needs.
    • Ensure credit control policy is adhered to in respect to business onboarded.
    • Prepare timely, accurate, informative reports on performance of the distribution channel.
    • Ensure the company works only with properly licensed bancassurance agencies with ethical practices.
    • Continuously utilize quotation module in PAS for delivery of the department’s objectives.
    • Implement the Treat Customers Fairly (TCF) guidelines in Sales and Distribution.


    • 2 years experience in the insurance or Financial services industry.


    • Bachelor’s degree in Marketing, Insurance, Economics, Actuarial Science or other business-related discipline.
    • Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent).


    1. Sales and marketing skills.
    2. Insurance product knowledge.
    3. Stakeholder management skills.
    4. Understanding of insurance operations and concepts.
    5. Knowledge of insurance regulatory requirements.
    6. Knowledge of underwriting processes, procedures and concepts.
    7. Knowledge of bancassurance operations.

    Method of Application

    If you meet the above requirements, you are encouraged to forward your application and updated CV to [email protected] by 7th September 2021. Clearly state the job title on the subject heading.
    Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Heritage Insurance Back To Home
Average Salary at Heritage Insurance
KSh 76K from 2 employees

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