Job Openings at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care.

• At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
• Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:

Engineering Team Leader who will be responsible for providing the guests with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programs, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. Key responsibilities include but not limited to:

• Supervises the repair, maintenance and engineering operations according to the departmental standards.
• Properly handles and maintains all power tools and measuring instruments.
• Assists other tradespersons or technicians when requested by Superiors.
• On night duty creates the utility log report for the day and mails it to superiors highlighting deviations or any other critical observations.
• Creates the fuel stock report and keeps superiors informed and intimates materials for procurement.
• Makes and takes handover from the corresponding shift Team leader to ensure continuity in smooth operations.
• Reads the log readings daily highlights deviations and keeps superiors informed while initiating any corrective action required.
• Modifies installations to minimize waste of material and provide access for future maintenance.
• Avoids unsightly hazards and complies with all local regulations and codes.
• Executes Preventive Maintenance Program according to schedules.
• Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access.
• Ensures effective energy conservation measures in areas of operations.
• Ensures fire, life and safety systems are operational.

Qualifications

• Diploma in Engineering or related field/or its equivalent
• 3+ years of experience in a similar role
• Proven track record in a similar role
• Strong analytical, interpersonal and problem-solving skills
• Highly organized with ability to be flexible
• Ability to deal efficiently with complaints exhibiting a solid customer service approach
• The ability to remain positive and focused in a fast-paced environment

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Summary

Care Connects Us!

It all starts with people who care.

• At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
• Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:

Reservations Host who will be responsible for assisting the Revenue Manager in the day to day running of the department maximizing hotel revenue (Rooms and M&E) by effectively administering revenue optimization techniques and analyzing revenue opportunities via all sources provided by the brand to deliver optimally. Key responsibilities include but not limited to:

• Ensures the room inventory is up to date with all bookings, both definite and cancelled bookings.
• Assists in the preparation and generation of reports for the Revenue Meeting.
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Prepare quotations and written confirmation to all clients within stipulated timelines.
• Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business.
• Work closely with Sales and Front Office as well as other departments, to ensure guest requirements are met.
• Assists in tracking and analyzing booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Assists in the management and use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
• Managing room inventory for all channels including but not limited to room types and sell strategy online.
• Daily spot checks reservations made previous day and following up 3 day to arrivals, highlighting any VIPs, special requests and payment methods etc.

Qualifications

• Diploma or Degree in Tourism Management or its equivalent
• 3+ years of relevant experience in a similar role with proven track record
• Knowledge of the hotel property management systems
• Proficiency in Ms Office applications
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone etiquette