Job Openings at Inchcape Kenya LTD

SALES AND CUSTOMER ENGAGEMENT

• Achieve monthly tractor sales targets.
• Prepare and update daily sales and prospect reports using the sales tracker.
• Attend regular sales meetings and provide updates on leads and prospects.
• Collaborate with team members, offering support as needed.
• Follow up with customers within 3 days of tractor delivery to ensure satisfaction.
• Conduct a secondary follow-up one month post-delivery to resolve concerns.
• Identify new prospects via cold-calling, networking, and referrals.
• Respond promptly to leads from New Holland marketing, social media, and website.
• Conduct machinery walkarounds and field demonstrations, especially for high-potential customers.
• Stay informed about New Holland tractors, implements, and competitor products.
• Monitor available stock and coordinate with inventory planning.
• Adhere to sales processes, including documentation, inventory handling, and safety protocols.

SHOWROOM MANAGEMENT 

• Ensure the tractor showroom is clean, organized, and aligned with New Holland branding.
• Display a comprehensive range of available tractor models and implements.
• Maintain customer-facing materials (brochures, spec sheets, signage) in professional order.

PRE-DELIVERY & DOCUMENTATION

• Coordinate Pre-Delivery Inspections (PDIs) and ensure all documentation is complete before handover.
• Comply with Inchcape and New Holland dress codes and customer service standards.

OTHER DUTIES

• Perform additional tasks assigned by management related to sales, customer engagement, or

About You

To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field
• Diploma in sales and marketing is an added advantage
• 2 years’ Experience in agricultural machinery sales with notable sales record
• Customer service training will be an added advantage
• Strong Customer focus
• Valid Driving License
• High level of accuracy and attention to detail essential
• Ability to meet deadlines and to work autonomously and as part of a team

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities

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In this position you will

• Build productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Inform customers when special order parts have arrived
• Provide Technician with necessary parts with minimal wait time; uses pre-picking parts when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinate with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identify and supports opportunities for methods/process improvement in the Parts Department.
• Use parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintain tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintain a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receive and answer customer enquiries on parts and making follow up for sale.
• Keep up to date with New Holland and competitor products and rates.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.
• Evaluate parts accounts, prospects and ensure customer loyalty.
• Execute sales growth strategies monthly and quarterly for parts sales.
• Mapping of regions according to their parts, purchasing capabilities and preparation of a detailed visit plan.

 About You

To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field
• 2 years’ Experience in agricultural machinery parts sales with notable sales record
• Customer service training will be an added advantage
• Strong Customer focus
• Valid Driving License
• High level of accuracy and attention to detail essential
• Ability to meet deadlines and to work autonomously and as part of a team

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities