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  • Posted: Feb 9, 2021
    Deadline: Not specified
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  • Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company

     

    Technical Support Engineer

    Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

    We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.

    Duties

    • Diagnose and solve customer problem
    • Communicate effectively via email and chat in fluent English
    • Coordinate effectively with peers and your manager
    • Contribute to a high-performance and friendly workplace culture

    What We’re Looking for

    • 1 year of experience in a similar role
    • Excellent written and verbal English communication skills
    • Strong problem-solving skills
    • Demonstrated ability to code with PHP or MySQL
    • Experience with eCommerce site, or WordPress CMS

    What we’re offering:

    • Join a high-growth startup, full of possibilities 
    • Professional and motivated colleagues from around the globe
    • Fair and open culture
    • Work from home arrangement
    • Work with clients in the USA, EU and elsewhere

    go to method of application »

    Customer Support Agent.

    Duties

    You’ll be tasked with answering customer questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Tasks include:

    • Diagnose and solve the customer’s’ problems
    • Communicate effectively via email and chat with our customer
    • Coordinate effectively with peers and your manager
    • Contribute to a high-performance and friendly workplace culture

    Requirements

    All levels of experience welcome!

    What we’re looking for:

    • Excellent written and verbal English communication skills
    • Strong problem-solving skills
    • Team player

    Benefits

    • The flexibility of working from home without having to go to the office
    • Work with clients in the USA, EU and elsewhere
    • Extensive opportunities to learn from, and work with, high-performing colleagues
    • Career opportunities! We’re a fast growing startup with roles and positions to grow into

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Influx Back To Home
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Average Salary at Influx
KSh 40K from 2 employees
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