Job Openings at KCB Bank

The Position:

The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branch based and Digital IMTs).

The Sopra CoE Specialist is responsible for coordinating and applying proven analytical and problem-solving skills, to help validate requests through collaboration with other functional teams and ensure seamless resolution of Sopra issues to support business strategy and entrench best practices.

Key Responsibilities:

• Works closely with various business functions and advice on Best Practice on Sopra.
• Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra.
• Evaluates and Reviews all Sopra incidents and requests before resolution.
• Build and disseminate expert skills on Sopra support and issue resolution.
• With team perform corrections on Sopra transactions with exceptions.
• In liaison with relevant business unit, perform Product Creation for approved products.
• In liaison with functional unit, supports Sopra-related projects.
• With business, perform Product Optimization for requests on existing products.
• Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform
• Liaises with the Sopra vendor on escalated core issues for resolution.
• Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Computer Science from a recognized university.
• At least 4 years’ experience in Technology with at least 3 years’ experience in Digital Channels Administration and at least 2 years’ experience in Banking Operations.
• Experience in IT Projects and Quality Assurance.
• Strong interpersonal and communication skills.

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The Position:

The Manager Vooma is responsible for the service reliability, quality, and integrity of VOOMA Platform. Developing subject matter expert knowledge of Fintech, Mobile, eCommerce and other payment banking technologies. The role holder will also provide leadership to support engineers and vendor consultants towards ensuring a service and system stability.

Key Responsibilities:

• Provide leadership to KCB VOOMA Support team and prepare duty schedules.
• Provide 1st level Support to Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Keep track of user issues and oversee their prompt resolution and documentation of RCAs.
• Maintain up to date system and user documentation including configuration documents.
• Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
• Ensure compliance of SLAs by system vendors
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in.
• Transfer system knowledge to support and operations teams on new features and support processes.
• Provide weekly system performance reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support VOOMA product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Computer Science from a recognized university.
• At least 4 years’ progressive experience in Technology with at least 3 years’ experience in Digital Channels Administration and at least 2 years’ experience in Linux Server Administration.
• Experience in IT Projects and Business Analysis.
• Strong interpersonal and communication skills.

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The Position: 

The IT Digital Channels Unit within the Banking Systems Operations Department is charged with the responsibility of Support and Technical Operations of the Digital Channels and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card Systems, Merchant Acquiring, Agent Banking, Internet Banking, and International Money Transfers (Branch- Based and Digital IMTs).

The Digital Support Specialist is responsible for the system administration and technical support for Mobile Banking, Agency Banking, Internet Banking, KCB MPESA, Vooma payments, host to host services, middleware applications and all their related interfaces. The role holder will also provide support for Digital Channel related projects and documentation.

Key Responsibilities:

• Provide technical support for existing Agency, Mobi Loan (Vooma Loan), Internet Banking, Mobile banking, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies.
• Continuously analyse user requirements to develop and provide solutions.
• Enhance and develop new channels for delivering services to customers.
• Maintain and manage up to date system configurations, user documentation and develop Business Continuity plans for both mobile & channel solutions.
• Ensure compliance of SLAs with system vendors.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science or Mathematics from a recognized university.
• Certification in ITIL.
• Proficient in Linux.
• At least 3 years’ progressive experience in Information Technology with at least 2 years’ experience in Digital Channels and Linux Server Administration.
• Experience in IT Projects and Business Analysis.

• Strong interpersonal and communication skills.

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The Position:

The role of Enterprise Solution Engineer is to ensure timely and high-quality delivery of enterprise solutions. The Enterprise Solutions Engineer is responsible for the creation of technically complex multi-component solution designs and partners with Enterprise and Solution Architects to identify and implement solutions that enable business needs. The Enterprise Solution Engineer will lead and influence the project team to ensure the technical success of initiatives, utilizing sound expertise in the evaluation and creation of multiple solution design options, meeting complex requirements and constraints.

Key Responsibilities:

• Design and develop high quality solutions that are scalable, secure, and stable across the enterprise solutions.
• Work closely with product owners and business analysts and solution architects during requirements engineering phase to understand and document functional and non-functional requirements.
• Work together with Group Enterprise Architecture teams to analyze product requirements and design best-fit architectures and solutions guided by KCB policies and industry best practices and standards.
• Identify, champion and implement innovative solutions that exploit existing business opportunities and mitigate existing risks.
• Accountable for development and timely delivery of quality applications and software solutions from requirements definition, review of solution design (SDD) and interface specification documents (ISD), user test planning and review, defect tracking, and ensuring closure project tasks.
• Specify and ensure application controls are incorporated during design of the software in order to check on risk exposure.
• Analyze and fix software applications bugs and defects and contributes towards ensuring high availability, scalability, fault tolerance and resilience of production solutions and applications.
• Design, develop unit test plans and perform unit and scenario testing for application code bases and interfaces.
• Work with technology operations and support teams to handover system support skills and documentation and formulate OLA agreements with level 3 support.
• Work closely with Technology Risk and Security teams to ensure that applications are well secured as per the bank’s Technology Security policies and standards.
• Understands the necessity of and contributes to establishment of the right programming standards.
• Provide 3rd level support to the banking operations administrators and support teams and other application support teams in resolving production systems anomalies and refining of system operations.
• Creates and communicates initial estimates including suggested solution, IS impacts, IS costs for minor, small, and large enterprise projects.
• Collaborates with vendor partners for integration of partner development activities within project timeline.
• Performs technical evaluations of new technology products or suggest changes/enhancements to existing products/environments to fulfill business needs.
• Provides daily support for existing enterprise solutions, including modifying, testing, validating, and documenting system changes. Adheres to normal change control processes for these activities.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor's degree from a recognized institution.
• A Certification in either, ITIL, Project Management; Temenos T24 or related.
• A minimum of 5 years ‘experience in Technology with at least 3 years’ in banking systems, systems development, IT Projects & Agile development.

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The Position:

The IT Digital Channels Unit, within the Banking Systems Operations Department, is charged with the responsibility of Support, and Technical Operations, of the Digital Channels, and Middleware Systems within the Bank. The unit supports the Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet Banking and International Money Transfers (Both branch based and Digital IMTs).

The primary role of the Agency Support Specialist is to lead and coordinate the banks Agency and other emerging channels initiatives. The Specialists must demonstrate a strong understanding of and high regard for the Digital channels – Agency and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services.

Key Responsibilities:

• Provide technical support for existing Agency, Mobile Banking, Internet Banking, Middleware Applications and support implementation of related projects.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Work closely with IT Security to ensure that the Agency System are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
• Routine system administration and management.
• Maintain up to date system and user documentation.
• Ensure compliance of SLAs by system vendors
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Develop subject matter expert knowledge of Mobile banking and other payment banking technologies.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in an Information Technology/ Computer Science/ Mathematics or related field from a recognized university.
• Certification in ITIL Foundation.
• 3 years Technology experience with at least 2 years’ experience in Digital Channels Administration.
• 2 years’ experience in Linux Server and Oracle Database Administration.
• 1 year experience in IT Projects & Business Analysis.
• Able to work with a variety of customers and collaborate with technical teams.
• Experience working in a fast-paced agile environment.
• Excellent communication skills.

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The Position:

Digital Channels team is responsible to supporting a wide bouquet of fintech systems and services to ensure the bank provides quality and reliable service experience across its digital platforms.

The role holder will support Fintech services and systems to ensure service reliability, quality, and integrity. He/She will provide both onsite and off the site technical support for the live system components as well constantly monitoring the whole systems and integrations health status.

Key Responsibilities:

• Provide 1st level Support VOOMA Platform (Mobile Money, Sopra, Application Gateway) Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Maintenance of accurate and updated system configuration and documentation for all the VOOMA systems and ensure that constant review and versioning is done.
• Provide weekly system performance and incident reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support VOOMA product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or related field.
• Professional qualifications in any one of the following: Oracle Database Administration Certification or Unix Based Operating System Administration Certification or Cloud Certification or ITIL Certification.
• 3 years’ experience in Digital Channels Administration.
• 2 years Linux Server Administration; IT Projects and Business Analysis.
• Experience in Change Management is desired.
• Strong interpersonal and communication skills.

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The Position:

The role holder will be responsible for the Enterprise Architecture (technical, systems, business & information architecture) of Technology systems used by or to be procured by the Bank. He/She will ensure that all Technology Systems are aligned to the Enterprise Architecture Framework, Bank Policy and Best Practice. In addition, he/ she will be responsible for the secretariat of the Technology Governance Council which reviews all Technology systems used by or to be procured to ensure they are aligned to the Bank and Technology strategy, plans, policies, and standards.

Key Responsibilities:

• Provide information strategy and architecture for the Bank that meets business and enterprise needs, and to deliver design blueprints/artefacts that enable that architecture to be built and operated, as well as appropriately validated roadmaps.
• Design and guide the building of consistent cross functional solutions that are robust in answering deliverables that build enterprise data solutions regardless of technology or data platform.
• Develop and maintain all architectures that impact the Information Architecture of the Bank, incorporating the management of structured and unstructured data standards, roadmaps, patterns and methodologies for all business solutions and technologies
• Ensure that all solutions leverage, and consider enterprise data solutions that provide as much reuse benefit across multiple programs as feasibly possible
• Provide the leadership in breaking down, planning and sequencing the business vision & strategy into technology deliverables. Liaise with program or data platforms leadership to report and plan solution dependencies.
• Provide data engineering and data solution governance around the programs and engineering teams to ensure build components adhere to defined cross program solutions.
• Evaluate and recommend emerging technologies for data management, storage, and analytics such as IoT, BigData, Artificial intelligence, Machine Learning etc.
• Facilitate the identification and analysis of the Bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements.
• Assess the current Business framework to detect critical deficiencies and recommend for improvement in line with the IT strategy and delivery priority of the IT/Bank programs.
• Coordination of integration architecture ensuring alignments of discrete project-based integration solutions with enterprise integration architecture principals, patterns, and standards.
• Develop conceptual, logical, and physical data models to support data analysis and business intelligence.
• Participate in the IT quality assurance process.
• Expertise in supporting the delivery of complex systems, integration projects involving multiple platforms, applications, and environments among Internal and External data.
• Ability to perform impact analysis of new and proposed information architectures in relation to the current landscape and available technologies utilized in the IT environment.
• Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
• Hands on experience in SDLC processes & agile based development methodology.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
• At least one certification from the list: CBAP, TOGAF, ITIL Foundation.
• 5 years progressive experience in Information Technology with focus on Business Analysis, Applications Architecture or Software Development.
• Experience in at least two IT disciplines such as (Application Architecture, Application Development, Middleware, Micro Services and SOA) and Software Asset Management in a multi-tier environment.
• 3 years’ experience in Operating Systems (Windows, Unix) and Database management systems experience.
• Exposure to multiple, diverse technologies and processing environments.

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The Position: 

Technology Infrastructure department oversees planning, deployment and operation of state-of-the-art infrastructure services that include server, storage, network, and databases that support mission critical services for the Bank.

The role holder will act as the leader a team of that is composed of technical experts on container management and middleware platforms that support business critical financial services for the Bank. 

Key Responsibilities:

• Responsible for ensuring conformance to security standards for all PaaS and middleware platforms. 
• Responsible for CapEx and OpEx planning within the cloud platforms and middleware domain. 
• Accountable for building, maintaining, and supporting high-performance, fault-tolerant, scalable, and distributed PaaS with Openshift and middleware platforms.
• Provide leadership in interfacing with application development teams to ensure applications fit within the PaaS and middleware platforms with scalability, reliability and security designed.
• Provide leadership and execution of automation of systems and services at massive scale to support scaling of digital services.
• Provide leadership for adoption of the ‘open source first’ as a fit for the future initiative within the cloud and middleware domain. 
• Establish effective relationship with suppliers and partners to influence their plans and maximize value delivery from the relationship for all cloud and middleware platforms. 
• Lead a team of technical experts maintaining KCB PaaS and middleware systems running on diverse technologies such as RedHat Openshift and WS02.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in ICT related field or Electrical Engineering.
• Professional Qualifications in RedHat Administration (RHCE/RHCSA), Openshift/Kubernetes, Cloud (AWS or Azure Architect/SysOps, JBOSS/Fuse/3Scale) and middleware platforms such as Oracle WebLogic, IBM WebSphere, TIBCO, WSO2, RedHat Fuse.
• 6 years progressive working experience in Linux administration with at least 5 years in middleware administration and 2 years in Docker/Openshift/Kubernetes administration. 
• Experience with IT automation with configuration management tools such as Ansible, Chef and Puppet.  
• Strong interpersonal and communication skills.