Job Openings at KCB Bank

The Position:

Reporting to the Manager, Mobile Payments, this role is responsible for developing the bank’s API ecosystem roadmap and working with the Technology team to onboard and support 3rd party developers to integrate and build excellent customer solutions. The position will drive the evolution of the bank’s API offering working with the Technology team to develop and customize different APIs for both internal and external consumption. The role is also responsible for working with partners wishing to integrate with the bank’s systems at scale from the online portal and build custom financial services.

Key Responsibilities

• Develop the bank’s API roadmap with the Technology team, shared services on KYC and partners and growth teams to build a broad ecosystem.
• Ensure proper documentation of the API platform roadmap, processes, and procedures.
• Support external partners and developers during onboarding and access on the bank’s API platform.
• Support partners in the operationalization and commercialization of the bank’s supported APIs.
• Provide API credentials and Sandbox access upon request by internal and external developers where necessary.
• Continuous monitoring of the API platform for any technical issues and escalation to Technology team for any faults or failures.
• Train both internal external developers on the bank’s API platform, its capabilities, features, use cases and roadmap.
• Plan and communicate maintenance or upgrade plans of the API platform to all stakeholders.
• Document and continuously update the bank’s supported APIs on the API platform.

The Person

For the above position, the successful applicant should have the following:

• University degree preferably in Computer Science, Software Engineering, Information Technology or related field from a recognized institution.
• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience in software development or a similar role.
• 2 years’ experience in API development (REST or JSON) and Web Services & DevOps.
• Experience in Software/ API documentation.
• Sound understanding of Banking/Mobile Money technologies.
• Excellent relationship management skills.

The above position is demanding; for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

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The Position:

Reporting to the Manager, Mobile Channels this role is responsible driving the end-to-end mobile channels experience designs from discovery through delivery to utilization. The role is responsible for designing new features and improving existing ones to create simple and yet powerful experiences on the bank’s digital products. The role will work closely with product managers as well as internal and external developers to deliver on the bank’s digital agenda. This role is also responsible for gathering and prioritizing product and customer requirements on the channels, defining the product vision, and working closely with technology development teams both internal and partners to deliver winning products.

Key Responsibilities:

• Translate product concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
• Facilitate the bank’s digital products vision by researching conceiving, sketching, prototyping, and user-testing experiences
• Produce a wide range of high-quality user experience deliverables leveraging best practices such as journey maps, personas, user flows, concept models, wireframes and prototypes
• Continuously test and review the banks digital products and identify design problems and devise elegant solutions
• Provide input and expertise in strategic design and user-experience decisions related to core, and new, functionality and features
• Lead continuous usability tests and research to effectively synthesize user feedback/activity to deliver insights that inform product development
• Work closely with contracted partners to provide direction on UI designs and illustration requests, while also providing basic UI designs as needed
• Define project timelines and deliverables for design initiatives while reporting on statuses as it is executed
• Manage testing and delivery of the bank’s digital channels’ user experience, look and feel and usability.

The Person:

For the above position, the successful applicant should have the following:

• University degree preferably in Information Technology, Business or related field from a recognized institution.
• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience in a similar role.
• 2 years’ experience in UI/UX product design for mobile applications, interaction design & prototyping.
• Experience in visual design.
• Sound experience in conducting user research.
• Excellent relationship management skills.

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The Position: 

Reporting to the Head Product Development, this position is responsible for leading requirement analysis, documentation of product requirements, managing product roadmap and delivery while driving adherence and consistency. This includes analysis, documentation and support development of new products, enhancements, maintenance and creating customer focused self-service and digitally enabled products specifically for the existing lending and savings portfolio.

Key Responsibilities:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive product product pipeline build.
• Work with cross functional business teams to ensure end to end digitization of their portfolio even as we seek to deliver innovations.
• Work with different stakeholders including Technology, Marketing, Risk, Customer Experience and Operations team in ensuring product delivery standards and governance are adhered to.
• Translate through documentation, product strategy into detailed requirements, work with stakeholders on scorecards, systems integrations and focus customer segmentation to deliver quick time-to-market using optimal resources.
• Support development of promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Work with external third parties to deliver partnership products and ensure seamless product launch where product development is with 3rd party partners, fintechs and vendors.
• Run beta and pilot programs with early-stage products and samples to evaluate product fit and viability (minimum viable products – MVPs) to determine fast test to grow or cull the portfolio additions.

The Person:

For the above position, the successful applicant should have the following:

• University degree preferably in Computer Science, Information Technology or related field from a recognized institution.
• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience in product development or a similar role.
• 2 years’ experience in business analysis.
• Experience in mobile money or payments or lending platform support.
• Excellent project management and relationship management skills.

The above position is demanding; for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.