Job Openings at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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KEY RESPONSIBILITIES: 

• Establish and maintain BCP policy and processes, keep up to date with regulations and guidelines specific to business continuity management, and recommend improvements and updates to policies, standards, and procedures.
• Risk Assessment: Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization's operations, systems, and infrastructure.
• Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems and updated based on evolving risks and business needs
• Business Impact Analysis (BIA) Coordinator: Coordinating the business impact analysis process within the bank to identify critical business functions, assess the potential impact of disruptions, and help in determining the necessary steps to maintain business continuity and minimize risks.
• Crisis Management and Incident Response: Support with managing risk events and incidents, coordinating response efforts to minimize operational disruption.
• Third-Party Risk Management: Support the business in recommending appropriate resilience and continuity frameworks for managing third-party relationships.
• Design training programs to promote business continuity awareness, ensure compliance, and report regularly on program status and improvements.
• Management Reporting: Provide regular reports to senior management, BCM Team, CMT, and the board on the state of operational resilience, risks, incidents, and the effectiveness of continuity plans.
• Continuous Improvement: 
• Identify areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the bank’s preparedness. 
• Documentation and Communication: Ensure all documentation related to resilience and continuity, including self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.
• Ensure alignment and integration of business continuity management (BCM) across all business units and subsidiaries.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelor’s Degree
• Computer Science, Information Systems, Business Administration, or related field RQ

Professional Qualifications

• One among MBCI/CBCP/ BCI-MBCI, DRII-CFCP, ISO 22301, CBCM, EC-Council Disaster Recovery Professional (EDRP) AA
• Master’s degree
• Business-related field AA

Experience

Total Minimum No of Years Experience Required

• 5 years

Detail Minimum No of Years Need Type[2]

• Business Continuity & Disaster Recovery 4 RQ
• Risk Management 5 ES
• Project Management 2 DE
• Audit 2 DE
• IT/Banking operations 2 ES
• Leadership and Stakeholder Management 4 ES
• Management Reporting 3 ES
• Facilitation of Training  3 ES
• Proficiency in using business continuity management software, tools, and technologies. 2 DE

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KEY RESPONSIBILITIES:

• Define and execute the Group Enterprise Data Strategy and Roadmap, aligned to the Group Strategy and priorities.
• Establish and enforce Group-wide Data Governance, including data ownership, stewardship, policies, and decision rights across subsidiaries.
• Build the Enterprise Data Operating Model, including federated governance structures and subsidiary-level data leads with dotted-line accountability.
• Own the Enterprise Data Architecture, including master data, metadata management, lineage, and reference data standards.
• Drive Data Quality and Data Integrity Programs, including enterprise data quality SLAs, remediation, and continuous monitoring.
• Lead Data Platform and Analytics Enablement, shaping the target data stack and working with Technology to implement scalable data infrastructure.
• Enable AI and Advanced Analytics Adoption, ensuring data readiness, ethical AI governance, model risk controls, and business use-case prioritization.
• Drive Business Value Realization and Data Monetization, ensuring measurable revenue uplift, cost savings, productivity gains, and new product opportunities.
• Ensure Regulatory Compliance and Data Risk Management, including privacy, cybersecurity controls, retention policies, audit readiness, and BC/DR requirements.
• Build Group-wide Data Culture and Capability, including analytics literacy, talent development, and enterprise-wide change management.
• Collaborate with the Technology Management team to shape the information technology strategy, in particular pertaining to the data and analytics technology stack, critical workflows and channel infrastructure.

The Person 

For the above position, the successful applicant should have the following:

• Bachelor’s degree in data science or related fields (Required).
• Master’s degree in strategic management / business administration or Related (Added advantage).
• Certification in data governance frameworks like DAMA DMBOK, COBIT, or ISO/IEC 38500.SQL, R, Python, Supervised and unsupervised machine learning techniques (added advantage).
• 8 years’ work experience with the below;-  
• 8 years’ progressive experience in data management or analytics(essential).
• 8 years’ experience in Data Quality Management(essential).
• 4 years’ experience in Data Remediation program(essential).
• 4 years’ experience in Data governance frameworks(essential).
• 4 years’ experience in SQL, Python/R, and cloud computing(essential).
• 6 years’ experience in People management(essential).
• 2 years’ experience in Data monetization(desired).
• 2 years’ experience in Machine learning, AI(desired).
• 2 years’ experience in Project Management(desired).