Job Openings at Kenya Airways

Brief Description        

The Job holderwill be responsible for professional running of the office of the Chief as afirst point of contact for external and internal stake holders at KQ and tomanage the calendar and provide efficient and effective administrationservices.

Detailed Description        

• Managing confidential dataand files ensuring only authorized persons have access
• Controls the diary for theChief by scheduling meetings and appointments.
• Preparing officialcorrespondences for the Office of the Chief.
• Assist in organizing KQlaunches, eg, Expos; staff forums.
• Draw the administrationexpense budget and ensure utilization is within the set budget and lead costcontrol for the office
• Attend and take minutes inscheduled meetings
• Ensure the Chief is equippedwith necessary documentation to proceed with meetings
• Ensure timely scheduling ofmeetings for both internal staff and external parties
• Compile minutes duringmeetings and follow up for actions.
• Liaise with various keystakeholders to resolve queries/complaints raised by both internal and externalclients as well as suppliers
• Manage any outstanding/escalated issues that affect the business
• Monitor, analyze andrecommend solutions to resolve client service issues.
• Managing incoming andoutgoing communication including but not limited to logging, distribution,filing and facilitating timely feedback.
• Maintain a high level ofconfidentiality of the office documents /files to ensure availability and up todate & accurate information.
• Handling administrativeissues – responding to office correspondence in good time.

Job Requirements        

• Diploma certificates in Secretarial/Office Administration
• Secretarial Skills Development Course
• Time Management course
• Supervisory Management Course
• Performance Management Training
• Computer Application Packages i.e. MS Word, MS Excel, Power-point
• 5years working experience as Personal Assistant role in high level offices
• Essential skills for PAs and Office Managers.

Additional Details        

• Ability to prioritize andmanage multiple tasks.
• Administration skills
• Accuracy and attentive
• Written and Verbalcommunications skills
• Ability to workindependently 
• Reliability,responsibility, trustworthiness, loyal and flexible.
• Efficiency andeffectiveness
• Time Management
• Demonstrate competence inoffice management
• Good interpersonalskills.

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Brief Description        

Identifyf unctional performance and capability improvement needs to enable the provisionof development solutions.  Develop anddeliver commercial training curriculum for external market.

Detailed Description        

• Anticipate, understand andresolve performance and capability improvement needs in the company’s function
• Work with FunctionalDirector and line managers to identify technical and professional capabilityand development needs
• Assist the function todiagnose specific capability, competence and skills gaps and enable the designand delivery of learning and development solutions to close them
• Lead the definition oftechnical and professional competences, competence levels and pre- and postappointment training requirements and ensure they are included in role profilesand within the learning management system
• Ensure the addition ofbehavioral competences, competence levels and training requirements to roleprofiles.
• Prepare and managefunctional training budgets to ensure adequate provision for the trainingprogrammes
• Prepare and update learningand development materials to keep up to date with the developments and trendsaffecting performance of the function
• Ensure that regulatorytraining and certification of competence is addressed to meet rolerequirements, external audit standards and emerging global trends.
• Establish and develop a teamof learning and development specialists with the capability to diagnose,design, deliver and evaluate learning in line with functional needs
• Manage a team of learningand development specialists to ensure effective performance and customersatisfaction
• Ensure the availability ofoperational Subject Matter Experts (SMEs) so that there is adequate flexibilityand expertise
• Evaluate and report on theeffectiveness of technical and professional development provided to thefunction in relation to performance requirements
• Support advertising andmarketing of courses to external commercial customers
• Adapt and customize trainingto meet customers’ requirements
• Contribute to theachievement of commercial objectives for training
• Think and act like an entrepreneurto support the business in revenue generation.
• Plan, organize and schedulethe delivery of programs in collaboration with the functions in order to enableeasy access and full participation
• Prepare and deliver thetraining to the selected participant to enhance knowledge and skills.
• Prepare, administer and markexaminations to assess the effectiveness of the training.
• Ensure upto date trainingrecords
• Support in the development,monitoring and implementation of e-learning
• Provide Return on Investment(ROI).

Job Requirements        

• Hold a University degree.
• At least three (3) years of relevant experience as a Training Instructor in either Passenger Handling or Baggage Handling or Ramp or Fares and Ticketing
• Excellent communication, interpersonal & presentation skills
• Strong Organizational, Planning & Analytical Skills
• Proficiency in the use of IT
• People Management Skills
• Instructional design and delivery skills
• Abilityto interact with the function
• Procedure writing and documentation skills
• Business Acumen Skills

Additional Details        

• Achievement Drive & Initiative
• Passion for Kenya Airways
• Industry and Market Knowledge
• Leading Courageously
• Living and Breathing Customer Service
• Leading Teams for Excellence
• Holding Others Accountable
• Collaborating as a Team