Job Openings at Kenya Safari Lodges & Hotels Limited (KSLH)

Key Duties & Responsibilities

• Developing and executing operational strategies for hospitality service delivery;
• Leading the development and enforcement of service delivery standards and SOPs.
• Managing performance of hospitality units across all locations.
• Driving innovation in guest experience, digital hospitality tools and sustainability practices;
• Budgeting and resource planning for hospitality services.
• Coordinating capacity building and succession planning for hospitality teams.
• Leading the implementation of institutional customer service strategies.
• Monitoring KPIs and preparing quarterly and annual performance reports; and
• Advising senior management on trends, risks, and investment needs in hospitality services.

Job Requirements

• Master’s Degree from any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management, Food and Beverage Production/Management and Service; Food and Beverage Management; Business Administration; Strategic Management or a related qualification from a recognized institution a recognized institution;
• Bachelor’s degree in any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management; or a related qualification from a recognized institution.
• Fifteen (15) years relevant work experience three (3) of which should have been in a grade of Assistant Manager Hospitality Services or in A comparable position.
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable;
• Certificate in leadership from a recognized Institution lasting not less than four (4) weeks;
• Proficiency in computer applications; and
• Shown merit and ability as reflected in work performance results.

The successful candidate will be:

• Appointed on a 3-year contract renewable subject to performance.
• Required to submit clearance and compliance certificates from the following bodies after acceptance of the offer;
• DCI (Directorate of Criminal Investigations)
• HELB (Higher Education Loans Board)
• EACC (Ethics and Anti-Corruption Commission)
• KRA (Kenya Revenue Authority)
• CRB (Credit Reference Bureau)

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Key Duties & Responsibilities

• Accounting Officer for the Kenya Safari Lodges & Hotels Limited
• Oversee the development of long-term strategies, plan and annual operating budget 
• Drive operational excellence and profitability across all lodges and hotels.
• Ensure a high level of customer satisfaction and Prudent management of resources.
• Foster collaboration and partnerships with key stakeholders in government, tourism, and the private sector.
• Spearheading the development and implementation of Performance Management of KSLH.
• Ensure compliance with all professional, ethical, legal and statutory requirements in theconduct of KSLH business.
• Facilitating communication between the Board of Directors and Management
• Lead business restructuring, innovation, and repositioning of the KSLH brand.
• Advising the Board on all policies and strategies related to the mandate of the Kenya Safari Lodges & Hotels.
• Develop and nurturing a team of highly motivated and talented human capital fostering a culture of excellence in performance.
• Establishing proper internal monitoring and control systems and procedures, ensuring effective dissemination of services.
• Oversee maintenance and compliance with Quality Management Systems
• Provide regular, thorough, and prompt communication to the Board on key technical, financial and administrative matters.
• Ensure safe custody of institutional assets
• Maintain a positive organizational culture, values and reputations for KSLH in its markets and with all staff, customers, suppliers, partners and regulatory/ official boards.

Academic and Professional Qualification

• Master’s Degree in Business Administration/Strategic/Hotel/Hospitality Management or related,
• Bachelor’s Degree in Business Administration/Strategic/Hotel/Hospitality Management or related,
• Professional qualification,
• Membership to a professional body,
• Leadership course lasting not less than four (4) weeks,
• At least Fifteen (15) years’ work experience. With 5 years’ experience in senior management,
• Fulfill the requirements of Chapter 6 of the Constitution.

Key Competencies and skills

• Self-driven
• Unquestionable integrity
• Good communication, interpersonal and networking skills.
• Motivational and team building skills.
• Leadership and entrepreneurial skills
• Marketing and public Relations skills
• Change Management skills
• Complex problem-solving skill
• Negotiation skills
• Visionary, innovative and strategic thinker.
• Business presentation Skills
• Result oriented