Job Openings at Moko

WHAT YOU’LL DO 

Our Human Resource team keeps Moko’s office running efficiently so that we can deliver on our customer’s dreams.  From supporting the hiring and onboarding of new team members, maintaining employee records to payroll processing, the HR assistant will help to coordinate the day-to-day administrative and HR processes. You’ll work closely with members of our management team, making this a great development opportunity for anyone early in their human resource and administration career.

Your main responsibilities will include:

• Supporting the production and talent teams in hiring of casuals and sending out correspondence to new/prospective hires
• Supporting the onboarding and orientation of new team members
• Supporting in disciplinary processes and coordinating with the respective managers in sending out correspondence related to disciplinary actions
• Supporting in offboarding of team members leaving the company and ensuring that all company assets are well accounted for
• Reviewing and approving staff loans and advances requests received from the different operations-level staff members
• Managing the attendance data and leave application process to ensure that every team member’s leave days are updated in the system
• Supporting in payroll processing and ensuring that it is processed on a timely basis
• Ensuring accurate data entry relating to working hours in the production and operation teams
• Acting as the finance liaison on matters relating to the team’s employment issues and handling queries relating to pay calculations
• Filing of statutory returns and following up to ensure these are updated in each statutory body’s respective database
• Taking custody of the team database and making sure that is always updated

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• You have training and experience (at least 1 year) in Human Resource Management
• You have a solid understanding of employee relationships
• You enjoy working on multiple diverse projects and tasks simultaneously
• You thrive when you are able to take initiative, you can plan and organize your work around specific goals
• You have the skills to implement administrative and HR processes within a team, and value the structure and predictability they bring
• You can troubleshoot problems and offer ideas about viable solutions
• Prior work experience in a manufacturing company is a big plus

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WHAT YOU’LL DO

We’re looking to add customer-oriented, analytical people to our Customer Engagement team.  You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket.  You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.

THE ROLE IN BRIEF

Manage Client Accounts

• Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
• Manage customers’ payment schedule and ensure that customers adhere to credit limits
• Build long-term relationships with clients and service recurring order needs
• Provide all customer support required by the clients in your portfolio

Network Within the Industry and Identify New Clients

• Build and grow relationships within the furniture manufacture industry
• Use industry networks and other means to generate new leads on an on-going basis
• Develop a strong understanding of competitors and competing products on the market

Present Products to Prospective Customers

• Pursue leads, research prospects and make initial introductory calls
• Make product presentations which show an in-depth understanding of our products and the client’s needs
• Offer recommendations to your supervisor about creditworthiness of new customers
• Close relationships and coordinate orders with our warehouse

CAREER GROWTH + COMPENSATION

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

ARE YOU OUR DREAM CANDIDATE?

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Extremely strong interpersonal skills and success developing productive professional relationships
• A mature professional who can comfortably relate with business owners and senior purchasing managers
• Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
• Proficient in Microsoft Word and Excel
• Eager to join a quickly-growing organization and team