Job Openings at at Accor

We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent To deliver service excellence for our guests during moments of contact by offering a friendly, timely, uncomplicated response to any request. We are committed to problem-solving, ownership, guest satisfaction and team work and live to our mission of Turning Moments into Special memories for our guests.

• Handle all incoming calls, emails, and guest requests promptly and professionally, ensuring seamless coordination between departments.
• Anticipate and fulfill guest needs, providing customized recommendations and solutions to enhance their stay.
• Manage restaurant, spa, and other facility reservations, liaising with relevant departments for seamless service delivery.
• Maintain guest profiles, preferences, and special requests to create a tailored experience for repeat and VIP guests.
• Address guest concerns and complaints effectively, ensuring swift resolution and guest satisfaction.
• Coordinate with housekeeping, concierge, and room service teams to ensure timely delivery of guest services.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions to provide accurate information to guests.
• Process guest requests, record interactions in the system, and generate reports for management review.

Qualifications

• Diploma or degree in Hospitality, Tourism, or a related field.
• Minimum 2 years of experience in a similar role within a luxury hotel environment.
• Excellent interpersonal, and communication skills.
• Proficiency in hotel management systems (e.g., Opera).
• Strong multitasking, organizational, and problem-solving skills.
• High level of discretion and professionalism when handling sensitive guest information.
• A warm, engaging, and service-oriented personality.    
• Passion for hospitality and delivering outstanding guest experiences.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

go to method of application »

Job Description

Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include:

• Greeting customers in a friendly manner and taking orders, inform them about specialty drinks.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc.
• Answering customers’ questions about menu choices.
• Taking preference for non-dairy milk, coffee blends, and other customizations.
• Serving food items like muffins, pastries, and bagels.
• Promoting and recommending menu options to customers.
• Familiarize with the POS system, making bills, and taking signatures from customers.
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups.
• Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely.
• Keeping the work environment and restaurant seating area clean, sanitary, and organized.
• Responding to and resolving customer concerns or complaints.
• Evaluating and modifying processes to improve efficiency and quality of service.
• Attracting new customers and refining the menu.
• Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea.
• Updating signage and displays to attract customers.

Qualifications

• Excellent listening and communication skills to effectively interact with employees and customers.
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful.
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts. Strong organizational skills are key to keeping the chaos under control.
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other baristas.
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace.
• Should be able to create beautiful latte art for perfection.

go to method of application »

Key Responsibilities:

• Lead the Kenya cluster procurement (including 9 hotels) across a wide range of direct and indirect categories for approximately ~$30 M in annual spend.
• Develop multi-year enterprise sourcing strategies and value roadmap in collaboration with senior business stakeholders to deliver minimum $3M in incremental procurement value over 3 years.
• Develop and maintain strong relationships with owners, business units and internal stakeholder groups by continually demonstrating value and breaking down barriers to effective sourcing through polished executive influencing and relationship-building skills.
• Execute sourcing projects as defined within the portfolio strategy:
• Define project goals, timelines, roles and responsibilities, and an overall project management cadence
• Apply contemporary methods and innovative approaches, such as total cost of ownership, e-Auctions, should-cost models
• Develop comprehensive implementation and communication plans with stakeholders and end users
• Ensure involvement of all organizations and individuals impacted
• Quantify and document results
• Develop and skillfully execute negotiation strategies to achieve desired, pre-agreed outcomes.
• Develop and deploy standard reporting for key stakeholders that gages satisfaction, engagement and performance against sourcing activities, upcoming contract expirations, supplier performance issues, and other key information.
• Provide stewardship of strategic sourcing policy as well as solution compliance and adoption throughout the organization.
• Assess existing Purchasing Operations processes and make rapid recommendations for improvement to assure resources and time spend on areas of highest ROI.
• Implement CSR solutions.

Qualifications

• Bachelor’s degree in business administration, CIPS, Operations Management, Business Process Management, Analytics, Information Technology, or equivalent experience.
• 7+ years of experience in strategic sourcing, management consulting, advisory or professional services role with a demonstrated track record of results and increasing level of responsibility.
• A strong drive for people management and change management with high degree of resilience and self-motivation.
• Adaptive to fast paced, constantly changing environments and ability to work as part of a global team to collaborate across geographic and organizational boundaries to deliver better business results and share best practices.
• Expertise in strategic sourcing and leading multi-category sourcing teams for direct and/or indirect spend.
• Expertise in negotiations and contracting including e-sourcing, should-cost models, leveraged agreements, multi-year contracts, complex terms and conditions, performance incentives, and management of corporate risk.
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• Strong orientation to team leadership, coaching, collaboration, and positive communication.
• Demonstrating strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software.

go to method of application »

Job Description

• Conduct initial consultations with clients to determine their individual needs and recommend suitable Ayurvedic treatments.
• Assess clients' dosha (body type) and discuss any health concerns or preferences.
• Provide a range of Ayurvedic treatments, including Abhyanga (massage), Shirodhara, Swedana (herbal steam therapy), and other specialized therapies.
• Ensure treatments are performed to the highest standards, with attention to detail and client comfort.
• Offer additional spa services such as facials, body scrubs, and wraps, incorporating Ayurvedic principles and products where applicable.
• Maintain knowledge of all spa services, products, and current promotions.
• Ensure clients are comfortable and satisfied throughout their experience, addressing any concerns or special requests.
• Provide clients with post-treatment advice, including lifestyle and dietary recommendations according to Ayurvedic principles.
• Maintain a clean, sanitary, and organized workspace, following all hygiene and safety protocols.
• Ensure proper storage and handling of Ayurvedic oils, herbs, and other materials.
• Work collaboratively with other spa therapists and team members to provide a seamless client experience.
• Participate in team meetings, training sessions, and continuous education to stay updated on new treatments and techniques.
• Recommend and promote Ayurvedic products and other spa retail items to clients.
• Achieve sales targets and contribute to the overall revenue of the spa.
• Maintain accurate records of treatments provided, client preferences, and feedback.
• Report any equipment issues or supply shortages to the Spa Manager.

Qualifications

• Diploma or certification in Ayurvedic therapy or a related field.
• Additional certifications in spa therapies (massage, facials, etc.) are a plus.
• Minimum of 2-3 years of experience as a Spa Therapist, with a focus on Ayurvedic treatments.
• Experience working in a luxury spa or hotel environment is preferred.
• In-depth knowledge of Ayurvedic principles, treatments, and products.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Ability to perform a variety of spa treatments with precision and care.
• Sales and customer service skills to promote spa products and services.
• A passion for holistic wellness and a commitment to delivering high-quality service.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; knowledge of other languages is an advantage.

go to method of application »

Job Description

• Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
• Ensure guest laundry, dry cleaning and pressing is completed according to set standards
• Ensure all guest requests are promptly and professionally met
• Records guest and staff laundry lists accurately
• Fully complies with Opera system requirements, by posting bills accurately and on time
• Ensure that guest supplies are in stock
• Assists Manager in the processing of all departmental paperwork
• Assist Manager in taking proper inventories and quality checks
• Proper fillings of all laundry reports
• Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition
• Ensure staff are using laundry equipment properly and keeping them in good condition
• Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
• Keep a strict control of items sent for laundering by staff members
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards

Qualifications

• Minimum 3 years of similar experience
• Should have computer knowledge
• Good command of English language