Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 29, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help...
    Read more about this company

     

    Employee Relations Manager, East Africa

    About the Job:

    In preparation for Sama’s next phase of growth, we are searching for a seasoned employee relations manager in East Africa..

    This role will provide day-to-day advice on employee relations and performance management matters to staff and center management in accordance with the Employment laws & legislations and internal policies and procedures. Functions as a liaison between Employees and Center Management. He or She will take the lead in investigations; provide guidance and recommendations for problem resolution and act on resolutions made.

    This position is focused on the resolution of employee issues, People Operations  communication, staff satisfaction and other related People Operations  initiatives.

    You will serve as a key partner to the Senior People Operations Manager  and  report  directly to this role.


    Key Responsibilities: 

    • Provide advice and counsel to the People Operations Team and the Global Service Delivery team on all employee relations issues. Specifically, ensure optimal decisions are made at People Operations through influencing, coaching, and providing subject matter expertise.
    • Ensure ER issues and concerns are handled fairly, consistently, transparently, in a timely fashion, and in line with Sama values, policies, and appropriate local laws.
    • Track various service requests of employees and the implementation of the approved decision, including but not limited to probation completion, extended medical leave,performance improvement programs and other ad-hoc requests and process these requests in a timely manner.
    • Contribute to the preparation and processing of all types of documents related to employee relations, including promotions, lateral transfers, salary certificates and salary adjustments in compliance with approved guidelines and policies in a timely manner. 
    • Take lead in the development, implementation and review of people operations policies, procedures and systems in relation to disciplinary procedures and performance management.
    • Ensure proper documentation of e-files related to employee relations like Memos, Directives etc. to retrieve them as needed.
    • Develop response specifications, reviews output and finalize submission of the employee relations queries raised and provide a unified (system-wide) response to their queries.
    • Assists with the identification and development of an employee relations database that will provide policy, performance, and compliance reports and metrics to improve the Employee Services function
    • Support in conducting exit interviews for departing employees to ensure that the valid reasons are captured by People Operations through the process.
    • Carry out annual Employee satisfaction surveys and develop reports that inform and guide leadership in decision making about employee engagement.
    • Study and follow up absenteeism and attendance reports for review and action by the Senior People Operations Manager.
    • Advise and act on disciplinary matters in accordance with the Employment laws and established policies and procedures including Termination of Appointment.
    • Supporting in developing materials for the effective management of employees for Managers
    • Interrelate with line managers with a view to settling employee grievances and conflicts.
    • Visit Employees at their workplaces, take note of their concerns and act accordingly.


    Minimum Qualifications:

    • Bachelor’s Degree in Humanities, Sociology or a related field plus Diploma in HR .
    • 5+ Years’ experience in an Employee relations role.
    • Demonstrable knowledge of good and dynamic People Operations  practices in employee relations and performance management  
    • Good understanding of employment legislation.
    • Strong written and verbal communication skills.
    • Robust business and People Operations  acumen.
    • Sound knowledge of People Operations  best practices.
    • Technologically proficient in use of technology to communicate effectively & professionally.
    • Excellent analytical and data management skills.
    • Results oriented and strong attention to details.
    • Passionate, highly self – motivated, energetic and enthusiastic team player.

    Our Culture:

    Sama is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).

    Our Benefits:

    Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, pension scheme, annual leave, paid disability insurance, and professional development opportunities

    go to method of application »

    Payroll And Benefits Manager, East Africa

    About the Job:

    In preparation for Sama’s next phase of growth, we are searching for a Payroll and Benefits Manager in East Africa..

    This role will manage our East Africa Payroll and Benefits with emphasis on Kenya and Uganda. Our ideal candidate is someone who can manage the hands-on, day-to-day processing with expert-level knowledge, but also provide a consultative perspective on long-term positioning and approach tol payroll and overall benefits  at our company.  This candidate must be able to meet strict time-sensitive deadlines, have a strong work ethic, and have exceptional attention to detail.

    If you are someone who thrives in a fast-paced environment, working as a team player and collaborating cross-functionally with multiple departments and stakeholders, and winning as a team – we’d love to connect

    You will serve as a key partner to the Senior People Operations Manager  and  report  directly to this role.

    Key Responsibilities: .

    • Manage and facilitate the timely and accurate day-to-day, end-to-end Payroll operations for our monthly payrolls, such as the below:
      • Process expenses and commissions
      • Tax payments and reconciliations as needed
      • Calculate and enter payroll data
      • Update employee information and deductions
      • Time-tracking and/or overtime for few hourly employees and interns 
      • Data entry, records management, and analytics as needed
    • Manage the accurate and timeline processing of Year-End Payroll
    • Managing compliance with all statutory regulations, as well as company policies.
    • Advise on long-time strategy for East Africa Payroll and drive more immediate process improvements, including a potential system implementation and SOP development
    • Communicate developments in a clear and actionable manner to other internal stakeholders, including People, payroll, and legal teams.
    • Partner with People and Finance teams to support other initiatives such as time-tracking, records management, compensation, people analytics, People data privacy, and systems
    • Manage employee data changes such as new hire entry and direct deposit set up, promotions, status changes, terminations, etc.
    • Process Leave of Absences/leave management
    • Develop new and improve existing SOPs for payroll, compensation, benefits administration and more.
    • Provides support in the presentations that educate employees about their benefits and inform employees about any changes to the benefits structure.
    • Maintains compensation databases and ensures employment records are properly maintained in the system.

    Minimum Qualifications:

    • 7+ years’ facilitating Payroll within high-growth or complex organizations
    • 3+ years’ overseeing/managing a Payroll team/function
    • Comprehensive knowledge of Kenyan payroll processing and compliance
    • Prior experience with Leaves of Absences (LOA)
    • Prior experience managing year-end reporting
    • Exceptional attention to detail and analytical mindset 
    • Consultative approach with proven track record of process optimization
    • Tech savvy:  advanced proficiency in Excel; comfort with G-suite
    • Excellent, succinct communication

    Preferred Qualifications:

    • Experience with multiple payroll systems, preferably Sage
    • Comprehensive knowledge of both Kenya and Uganda payroll

    Our Culture:

    Sama is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).

    Our Benefits:

    Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, pension scheme, annual leave, paid disability insurance, and professional development opportunities

    Method of Application

    Use the link(s) below to apply on company website.

     

    Be found by employers. Sign up and complete your profile.

  • Send your application

    View All Vacancies at Samasource Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail