Job Openings at Standard Chartered Bank

The Role Responsibilities

• Incumbent will be responsible for supporting the CEO, SOLV Kenya as well as the SOLV senior management team in managing and leading the Risk and Compliance team in Kenya and aligning this to the vision and strategy of the function, the Enterprise Risk Management Framework (ERMF), and delegation of authority documents where relevant.
• Incumbent will have the second line responsibility for the implementation of the risk and compliance policies related to the SOLV Kenya Products have been identified, in line with the SOLV Group’s process universe as set out in the Risk Profile Document Risk Framework.
• In so far as they relate to conduct, financial crime and compliance, incumbent will also be responsible for providing details of developments giving rise to serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) that may occur and notifying any such breaches to the relevant parties.
• Incumbent will be required to have an appreciation of the country specific nuances and in particular:
• The regulatory scrutiny on the SOLV Offering and its customers following high risk investigations conducted across the Fintech industry players including Solv Kenya and the various recommendations for enhanced compliance from various regulatory bodies; the risk of personal liability for decisions taken particularly in the Financial Crime space;
• The ambitious growth strategies to be employed by the business particularly after the launch of SOLV Kenya B2B platform and the real-time onboarding tools which are projected to see an exponential growth in client base.
• The strategic position of the SC Ventures Africa as an innovation hub for the SC Ventures Group with the pilot of various novel projects as well as the hosting of the SC Ventures hub for AME in Kenya and the conduct, compliance and Financial Crime Risk solution delivery in support of these initiatives and ventures;
• The FCC risk specific to Kenya as manifested in Group and Regional metrices
• The complex regulatory landscape and the need to ensure the business remains insulated from regulatory sanction while remaining vigilant to regulatory reform
• Define and implement risk management and risk assessment framework according to international standards like ISO and NIST.
• Define, review and update the information security policies and procedures on periodic basis.
• Research and Understand the applicable compliance and regulatory requirements to be met by the organization.
• Define compliance assessment framework based on all the regulatory and other international compliances to be met.
• Define KPI’s and KRI’s to measure, track and improve the overall security posture.
• Conduct risk assessments / compliance assessment as per the defined process, identify and report the gaps along with mitigation recommendations.
• Conduct gap / maturity assessment as per the regulatory cybersecurity frameworks.
• Report the findings from the assessments and explain the same to the relevant stakeholders along with clear recommendations to mitigate the identified risks.
• Work with / guide the relevant stakeholders in mitigating identified risks.
• Track and report the status of the identified risks on a periodic basis.
• Conduct regular sessions on building awareness about the organization’s information security polices and best practices to be followed.
• For the evaluation and assessment of the effectiveness of the Venture’s Conduct, Financial Crime and Compliance commitments and requirements relative to the specific business coverage.
• For proactively supporting and challenging the SC Ventures AME business and supporting other functions to exhibit appropriate conduct, comply with regulatory and compliance requirements and strive to achieve fair outcomes for the country’s clients.
• For maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the firm is exceeded.
• For maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions.
• For supporting the management of regulatory relationships with all relevant Kenyan regulators and such other regulators whose rules the Group is subject to.
• Drive high standards of regulatory compliance and deliver key priorities and initiatives, aligned to the Ventures performance scorecard

Strategy

• Assist the Venture Lead, Senior Management Team to set and implement the vision, strategy, direction and leadership in support of the Venture’s strategic direction and growth aspirations
• Support the Venture Lead and Senior Management Team to promote the culture and practice of compliance with Principal Risk Types mitigation (including conducting business within regulatory  and internal policies’ requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
• Assist the Venture Lead to establish close links with colleagues leading other Product segments and/or Product Groups to achieve common platforms and work plans, implementing a One Venture approach to covering all clients from the various arms.

Business

• Assist the Venture Lead and various Business Leads to develop a comprehensive understanding of the  business model and strategy in order to provide substantive oversight support and challenge with the intention of enabling appropriate and sustainable outcomes.
• Support to build and maintain an effective and constructive relationship with the various business heads and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality conduct, financial crime & compliance-related advice and guidance to enable the Venture business and functions to meet/ achieve their strategic tactical objectives.
• Provide advice, analysis (and challenge when appropriate) in relation to the Venture business including product design, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
• Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/ appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/ appetite.
• Work closely with the Venture Lead and Business heads and its operational teams to provide timely advice to ensure compliance with all relevant laws, regulations and internal policies and support the transition to pro-active and pre-emptive risk mitigation.  
• Support the resolution of competing requirements between regulations specific to Venture business (i.e. between AML regulations and data privacy/bank secrecy or information security regulations.)
• Assist the Venture Lead and Business Heads to establish and maintain risk-based compliance frameworks and a programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive compliance and conduct risk mitigation
• To support and promote the culture and practice of global standards to the business, while managing local requirements.

Processes

• Act under delegation from the respective Risk Framework Owners for the principal risk types of Compliance, Financial Crime in discharging the responsibilities contained in the ERMF to the extent that  is appropriate.
• To develop, maintain and embed effective processes/DOIs (including training, advice and support) to address risks across venture business aligning with relevant group policies and regulatory requirements where relevant.
• Provide governance and oversight over the implementation of venture related policies and procedures relevant to the venture business model (to enable compliance with such policies and procedures).
• Provide support and challenge to the ventures senior management to ensure that they establish and monitor appropriate processes for compliance with policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from Risk and Governance Team and work in collaboration with risk and control partners.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure the provision of ongoing training and development in order that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
• Review team structure/capacity plan to ensure an effective  and efficient risk management framework
• Employ, engage and retain high quality people, with succession planning for critical roles
• Provide feedback at business, function, country and individual level as appropriate, on Risk and Governance matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
• Ensure regular and documented management meetings with the senior management team on Risk and Governance Reviews.

Risk Management

• In accordance with the Ventures Enterprise Risk Management Framework, act as second line Risk Owner for appropriate and relevant Venture processes.
• Collaborate with the other Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
• Collaborate with relevant senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Solv business in Kenya
• In the event of serious regulatory breaches, or where risk tolerances have been breached, assist the Venture Lead to ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
• Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV business in Kenya are appropriately followed up and closed in a timely manner.
• Provide reports to the relevant Country and Business risk and control committees and management teams on key conduct, financial crime and compliance risks and issues pertaining to the SOLV in Kenya
• Maintain adequate management MI / trackers across all aspects of coverage and responsibility to ensure all issues and matters relating to the SOLV business in Kenya are tracked, followed, regularly assessed and reported on, including oversight of risk acceptance and/or mitigating action plans, identification and management of high risk clients or specific country reviews relating to SOLV Kenya
• Provide advice on the application of risk management frameworks (e.g. ERMF) to relevant stakeholders on outcomes of risk identification and assessment methodologies.
• Maintain oversight of risk acceptance and/or mitigating action plans relating to SOLV business in Kenya
• Understand technical aspects of systems relevant to the SOLV Kenya
• Assess risks arising from products / segments / geographies / customers / transactions.
• Ensure global standards are understood and implemented across the region, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

Governance

• Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees
• Identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Ensure appropriate product governance measures are in place so that product approval documents reflect all relevant requirements.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.
• Ensure the end-to-end life cycle of audit, assurance and regulatory reviews is managed appropriately, including tracking, remediation and preparing lessons learned from such reviews.
• Within the Group’s Enterprise Risk Management Framework, establish and maintain appropriate risk based framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across SOLV Kenya.

Project/Change management

• Lead key change programmes and projects for SOLV Kenya
• Maintain workplans specific to SOLV advisory projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
• Support and Review new business requirements and provide solutions for the CPBB business in Kenya where required.
• Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and CFCC matters.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SOLV Kenya. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

QUALIFICATIONS:

• Experience in Information Security Governance, Risk Assessment, creating customized Risk Assessment framework
• Experience in conducting risk assessments of hybrid environments, mix of cloud and on-premise applications and systems.
• Experience in Business Continuity Management and Information Security Incident Management will be an added advantage
• Experience with GRC automation tools will be an added advantage
• Experience of working in Agile development environment.
• Understanding of security risks associated with using AI, ML, NLP and blockchain technologies.
• 6+ years of experience in the relevant industry
• Bachelor’s or master’s degree in business administration/commerce/engineering/science
• ISO 27001 Lead Implementor certification is a must and other relevant certifications like CISA/CISM/CISSP will be an added advantage

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The Role Responsibilities

Support all the Commercial Leads to plan, manage, lead and direct the business focus of the various product offerings on Solv Kenya. Develop the customer segment by positioning the brand via structured marketing campaigns and creatively packaging the product set to stimulate relationship growth and market share. Maximize efficiencies in the business to better deliver products and services to customers, at a profitable cost and deliver the above within the annual marketing budget.

Business and Strategy:

• Establish minimum standards for service levels and evaluate impact to operations
• Handle Facility Management & Vendor Management, Vendor Onboarding, Negotiation, Contract management and Order Fulfilment
• Manage day-to-day office duties like Managing filing system, recording information as needed and Updating paperwork, maintaining documents and word processing, contract renewal.
• Coordination of meetings/ Agenda development/ preparing documentation and letter.
• Follow through on tasks from concept to completion, managing deadlines and monitoring progress.
• Building good working relationships with external and internal partners
• Benchmark service standards & compare pan-industry
• Reviews service level agreement metrics on turnaround and accuracy
• Effective stakeholder engagement to understand and fulfil the needs of internal and external clients
• Uses metrics to drive decisions around service delivery improvements
• Maintains and improve service levels & customer Expectations
• Improve efficiency, productivity , service quality.
• Identify and implement process improvements to improve productivity and reduce errors

Processes

• Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations
• Participates in customer/stakeholders’ meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships
• Maintain service level agreement metrics on turnaround and accuracy for all operational activities on SOLV Kenya Platform
• Work on one SOLV Kenya agenda to deliver superior service to the customers/stakeholders.
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
• Understands & practices methods to sustain change.
• Builds an agile organizational structure, enabling timely adaption to changing market conditions
•  Be a Champions and leads programmes till successful implementation

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations in the Operations Team for SOLV Kenya and work in collaboration with the rest of the Senior Management Team.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management, target achievement, creating good customer relations and loyalty and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Set and monitor job descriptions and objectives for the Operations Team and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure the provision of ongoing training and development in order that Operations Team and the rest of the team are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
• Provide feedback at business, function, country and individual level as appropriate, on Operational Performance  which should have a bearing on remuneration pools or individual bonuses (for senior staff).
• Ensure regular and documented management meetings with the senior management team on the performance of the Operations Unit on SOLV Kenya.
• Continuously raise employee engagement levels in the Ops Team
• Creates a harmonious cross culture work environment
• Identify & nurture talent by ensuring adequate succession planning in the Ops Team.
• Accelerate the next generation of leaders
• Strengthen Performance culture through clear job description and objectives and tracking mechanism of the same
• Ensures a “healthy” level of attrition
• Working with the Training Manager, ensure the Ops team member are continuously trained and the same reflected on the efficiencies and effectiveness achieved.
•  Proven succession plans

Risk Management

• In accordance with the Ventures Enterprise Risk Management Framework, act as first line Risk Owner for all Operations on SOLV Platform together with the COO to address appropriate and relevant Venture processes.
• Collaborate with the Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures Operations Products and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
• Collaborate with Risk and Compliance Team and senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Operations on the Solv business in Kenya
• In the event of serious Operational regulatory breaches, or where risk tolerances have been breached, working with Risk and Governance, Commercial Leads, ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Working with the Risk and Compliance Officer and Commercial Leads ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform relating to Operations.
• Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV Operations in Kenya are appropriately followed up and closed in a timely manner.
• Together with the Risk Team, Commercial Leads, assess risks arising from products / segments / geographies / customers / transactions related to Solv business.
• Ensure any Operational related global standards are understood and implemented across the area of responsibility, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

• Ensures a no surprises culture – no failed audits
• No repeat findings and Nil High Risk Findings
• Establishes key control standard parameters
• Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
• Proactively identifies, assesses and mitigates risk issues
• Keeps a centralized information management portfolio on fraud incidents and risk training materials for the countries.
• Timely escalation of all incidents to appropriate authorities as per reporting framework
• Uses internal/ external audit findings to further improve service excellence
• Owns the control culture and environment proactively Inculcating a speak up culture across teams

Governance

• Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees for the area of responsibility.
• Working with the Risk Team, Commercial Leads, Identify and escalate potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Ensure appropriate Product governance measures are in place so that product approval documents reflect all relevant requirements.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.

Regulatory & Business Conduct

• Display exemplary conduct and live by Solv’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Solv Kenya. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the SOLV Products Mandate set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

• Venture Lead, SOLV Kenya
• Commercial Leads, SOLV Kenya
• Risk and Compliance SOLV Kenya
• COO, SOLV Kenya
• Training Manager, SOLV Kenya

QUALIFICATIONS:

• Graduate from any stream preferred with post-graduation or master’s degree
• 10-12 years’ experience In Operations – Corporate and ALM back office Operations and who can manage larger teams
• Able to manage costs, timelines & deliver projects
• Able to analyse and Manage risks
• Be a mentor and be able to drive and motivate the Operation teams

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We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

• As the secretary to the Executive Committee (ExCO), ensure that the Terms of Reference are followed, arranging and taking minutes of the meetings and other administrative responsibilities;
• Work with the CEO in ensuring the efficacy of the Bank’s Corporate Governance structure across all governance meetings;
• Work with relevant stakeholders to ensure compliance to Solv’s Manuals and Policies;
• Keeping track of delegated authority and ensuring it follows group policies;
• Work with the CEO to identify in-organic growth opportunities;
• Work with ExCO members in preparation and execution of country strategy;
• Keep track of country financial performance, balance sheet and capital adequacy requirements – raising any issues and working with business in identifying enablers to achieve / exceed budgets;
• Responsible for preparation, execution and monitoring of Country Conduct Plan;
• Be an integral member of the Country ICS Working Group and be the ICS Champions for communication of key ICS messages to all staff; and
• Other responsibilities as agreed with the CEO.

Key Stakeholders

• Venture Lead, CEO, SOLV Kenya
• ExCo, SOLV Kenya
• Board of Directors
• SC Ventures Members

QUALIFICATIONS:

• University Graduate with at least 8 years’ managerial experience in commercial/consumer financial services.

go to method of application »

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

• Incumbent will be responsible for supporting the CEO, SOLV Kenya in managing and leading the Technology arm of Solv Kenya.
• Chief Technology Officer for Solv Kenya shall be the hands-on technology lead, own the full technology stack build, manage the production/test environment(s), manage technology operations (DevOps, Change Management) and manage vendor / fintech engagements for multi-market multi-anchor SaaS Solv KE platform.
• Incumbent will have the first line responsibility for the Implementation of the Technology activities and deliver the Tech strategic vision of SOLV Kenya.
• Incumbent will be required to have an appreciation of the country specific nuances and in particular

Business and Strategy:

• Working with the Venture Lead, Product Owners, and partners to lead technology build, evaluate technology trade-offs, oversee vendor engineering engagements, and deliver features and capabilities aligned to the business model to build on the minimum viable product (MVP) to successful global rollout.
• Chief Technology Officer will discuss with partners, fintechs, co-creation clients, and business to expand the offering of the SOLV Business Offerings.
• Co-ordinate, question and interrogate technology opportunities with engineering team and innovate to sustain a competitive advantage.
• Employ a managerial mindset that seeks to optimise the business outcome for the Venture while establishing sound governance, internal process, adherence to policies and processes. This role requires close coordination with the SC Ventures CTO.
• Thought leadership and demonstratable subject matter expertise on use of machine learning (ML), Artificial Intelligence (AI), Blockchain, APIs, cyber security, DevSecOps and similar technology applications.
• Establish sound technology operation covering incident management, problem management, service levels (SLAs) and business continuity processes
• Drive the technical vision, strategy, direction and leadership in support of the Venture’s strategic direction and growth aspirations in regards to the various products offered on SOLV Kenya
• Be a leader for the Tech arm of the business ensuring the team under them remains focused and delivers way above and beyond the deliverables
• Proactively manage the allocated budget, minimising wastage and establishing efficiencies and effective from a system perspective.
• Establish close links with colleagues leading other Product segments and/or Product Groups to achieve common platforms and work plans, implementing a One Venture approach to covering all clients from the various arms on the platform being built.
• Act as a conduit  during interaction with various stakeholders to pick on market trends, unique needs that we can satisfy and to remain market leaders on the SOLV Kenya Platform Offering.

Processes

• Overseeing infrastructure and technology operations (e.g. Software development/Apps) and evaluate them according to established goals of technical operations.
• Inspect the use of technological equipment and software/Apps to ensure functionality and efficiency.
• Tracking technology requirements and needs
• Maintaining operations & systems.
• Have expertise and professional experience in software development and deep understanding of technology delivery.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from a tech expertise for SOLV Kenya to the Team and work in collaboration with the rest of the Senior Management Team.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management, target achievement, creating good customer relations and loyalty and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure the provision of ongoing training and development in order that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
• Review team structure/capacity plan to ensure an effective  and efficient risk management framework
• Employ, engage and retain high quality people, with succession planning for critical roles
• Provide feedback at business, function, country and individual level as appropriate, on Technology Performance  which should have a bearing on remuneration pools or individual bonuses (for senior staff).
• Ensure regular and documented management meetings with the senior management team on the performance of the Technology arm of SOLV Kenya.

Risk Management

• In accordance with the Ventures Enterprise Risk Management Framework, act as first line Risk Owner for appropriate and relevant Venture processes.
• Collaborate with the Risk and Compliance Team Members to anticipate horizon risks that may have a significant impact on the Ventures Technology and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
• Collaborate with Risk and Compliance Team and senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance for the Solv business in Kenya
• In the event of serious technology regulatory breaches, or where risk tolerances have been breached, working with Risk and Governance, ensure senior management in the Venture and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Working with the Risk and Compliance Officer ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform relating to Technology.
• Liaise with the internal audit function to ensure that any weakness identified by the internal audit function relating to the SOLV Tech in Kenya are appropriately followed up and closed in a timely manner.
• Understand technical aspects of systems relevant to the SOLV Kenya business.
• Together with the Risk Team, assess risks arising from products / segments / geographies / customers / transactions related to Solv business.
• Ensure any Technical related global standards are understood and implemented across the area of responsibility, with any identified exceptions, or need for more/less stringent standards escalated when appropriate.

Governance

• Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees for the area of responsibility.
• Working with the Risk Team, Identify and escalate potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Ensure appropriate Tech governance measures are in place so that product approval documents reflect all relevant requirements.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.

Project/Change management

• Lead key change programmes and projects for SOLV Kenya Tech developments and  maintenance ensuring timely and successful deployment.
• Maintain workplans specific to SOLV Tech build projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
• Support and Review new business requirements and provide solutions from a Tech side for Solv business in Kenya where required.
• Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Solv Kenya’s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve Technology risk related to SOLV Kenya.
• Work with Risk Tea and relevant stakeholders to respond to regulatory questions.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SOLV Kenya’s business. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and Solv’s Group Code of Conduct.

Key Stakeholders

• Venture Lead, CEO SOLV Kenya
• SC Ventures, Group CTO
• Global Heads, SOLV
• Other Tech Heads
• Relevant Regulators
• 3rd party Vendors
• Solv India

Other Responsibilities

• Embed SC Venture’s brand and values in the Kenya’s SOLV Business Team
• Perform other responsibilities assigned under Group, Regional, Business or Functional policies and standards as may be relevant.

QUALIFICATIONS:

• Expert knowledge of mainstream cloud provider (AWS), Cloud-native services, microservices, contender and elastic infrastructure.
• Expert background in distributed systems, authentication mechanisms, asynchronous event processing, message queues, and architecture patterns.
• Knowledgeable on modern object orientated programming practises including entity frameworks, dynamic reflection, and reusable interfaces.
• Familiarity with 3rd party system integrations via APIs (HTTP/REST), host-to-host (file exchange by FTP), with background jobs processing of real-time, event triggered, and async automations.
• Familiar with OWASP, secure by design, secure coding practises, code scanning, unit testing, dependency management (deprecation, vulnerabilities, licensing)
• Extensive experience with DevOps including pipeline, release management, multi AWS account deployments.
• Required experience in front-end AngularJS, and good to have familiarity with modular frameworks such as ASP.NET Boilerplate, ASPNetZero, ABP.IO
• Overseeing scrum teams, engineers, and ensuring reliable delivery of sprints, change management of features and bug fixes, and backlog
• Experience with operating highly-available production financial systems
• Familiarity with SQL databases, DNS, service discovery, and related infrastructure components
• Ability to wear multiple hats such as individual contributor to business and technology, team lead, solution architect, facilitator.
• Beneficial is knowledge of FinTech ecosystem, inclusive of Blockchain, Digital Payments, Primer Services as well as other innovations in this space.

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We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

• Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

Key Responsibilities:

• Client Acquisition
• Portfolio growth
• Revenues growth
• Cost Management
• Service Excellence
• Operational Excellence and Compliance

Business:

• To ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to.  All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no client application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank bank’s policy are adhered to.
• To ensure that all the documents provided by the client for completion the Accounts Opening Forms are duly checked and forwarded to the relevant bank officers.
• To ensure that the Sales process prescribed by the bank is fully adhered to.
• Support RMs in induction of all new Non Resident clients brought in by the Branches.
• Support RMs in generating new business to achieve defined targets in terms of no. of clients, volumes, and revenue for the segment
• Acquire NTB Non-Resident Affluent India clients for SCB India as well as generate NTB referrals to SCB Kenya by pitching the NRI CVP through various sourcing channels including referrals from ETB clients, walk-in clients etc
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
• Ensure full awareness of all policies related to operational risk and misselling, etc. & comply by the same.
• Maintain complete and detailed knowledge of all the assigned products.
• Maintain accurate and up to date activity records.
• Maximize sales referral opportunities by working with client service colleagues.
• Is responsible for delivering service to clients that is synonymous with the consumer brand experience being promoted by the organization.
• Work towards achieving cross sell targets
• Liaise with dedicated service team (if applicable) to ensure that all individual client queries are dealt with promptly.
• To ensure performance as per performance management criteria.

Processes

• Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days)
• Ensure account opening TAT is adhered to. (Target TAT of 3 days).
• Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
• Ensure that the sales process prescribed by the bank is fully adhered to.
• To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody.
• Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly

Risk Management

• Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• To ensure there is adequate training in Compliance. In addition, document and implement controls to ensure compliance with regulations and Group Standards.
• Ensure that policies are implemented effectively within Business; new regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans.
• Ensure adherence to the risk management framework.
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Read, understand, and comply with all provisions of the Group Code of Conduct.

Governance

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Internal Stakeholders:

• Priority Banking Segment Team
• Client Service Manager
• KYC (CDD)

Key External Stakeholders:

• Priority Banking Team, SCB Kenya
• NR Segment Team, SCB India
• Client Service Manager, SCB India
• Operational Risk Team, SCB Kenya
• Client Onboarding Team, SCB India
• Sky Team- SCB India

Other Responsibilities:

• Develop a formal monitoring mechanism to measure the productivity of each Relationship Manager.
• Monitor the quality of sourcing of products to evaluate developmental needs of the team.
• Drive the sales system towards quality standards where risk is well controlled.
• Provide feedback to the head of NR Priority Clients on the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
• Ensure RMs follow Sales call plans to acquire large prospective clients through referrals.
• Ensure RMs coverage of client base in accordance with the approved contact plans.
• Support RMs in coordinating client events along with the product team

Our Ideal Candidate

• C.I.S.I Training Required.
• Relationship Management Trainings

Apply now to join the Bank for those with big career ambitions. 

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The Role Responsibilities

Strategy

• Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

Key Responsibilities:

• Client Acquisition
• Portfolio growth
• Revenues growth
• Cost Management
• Service Excellence
• Operational Excellence and Compliance

Business

• Acquire NTB Non-Resident Affluent India clients for SCB India as well as generate NTB referrals to SCB Kenya by pitching the NRI CVP through various sourcing channels including open market sourcing, lead generation through events, EB tie-ups, referrals from ETB clients
• Acquiring and Qualifying NTB NRI clients to bank’s segment thresholds (Priority & Premium).
• Ensure bank charges / terms and conditions are clearly communicated to all clients.
• Activate NTB clients, set up and guide clients on remote channel usage i.e., Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
• Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High Net Worth NRI clients of the Bank
• Generate new business to achieve defined targets in terms of no. of clients, FUM and revenue for the segment
• Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
• Ensure coverage of client base in accordance with the approved contact plans.
• Maintain complete and detailed knowledge of all the assigned products.
• Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
• Coordinate client events for the unit along with the product team.
• Maintain accurate and up to date activity records in daily sales log or CEMs

Processes

• Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days)
• Ensure account opening TAT is adhered to. (Target TAT of 3 days).
• Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
• Ensure that the sales process prescribed by the bank is fully adhered to.
• To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody.
• Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly

Risk Management

• Ensure compliance with the bank policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
• Ensure adherence to the overall risk management framework of the bank including operational risk and sale governance framework.
• Ensure knowledge of all policies and procedures in relation to AML/CDD guidelines.
• Ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to. 

Governance

• Take personal responsibility to embed the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Ensure full awareness of bank guidelines and Operational Risk /Governance policies related to Mis-selling etc & comply the same.
• Effectively and collaboratively identify, escalate, mitigate and resolve overall operational risk, conduct and compliance matters.
• Ensure Compliance with Minimum Control Standards on Customer Data Confidentiality
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
• Proactive identification of risks and concerns including escalation to all relevant stakeholders.
• Ensure strict adherence to all group standards of AML/CDD guidelines, Compliance procedures and Processes. All the legal, operational and compliance guidelines provided by the bank are adhered to.

Key Internal Stakeholders:

• Priority Banking Team, SCB Kenya
• NR Segment Team, SCB India
• Client Service Manager, SCB India
• Operational Risk Team, SCB Kenya
• Client Onboarding Team, SCB India
• Sky Team- SCB India

Our Ideal Candidate

• C.I.S.I Training Required.
• Relationship Management Trainings

Apply now to join the Bank for those with big career ambitions.