Job Openings at Synergy Clinics

ROLE OVERVIEW

• The successful candidate will lead the development and execution of Synergy Clinics' business growth strategy, identifying new revenue opportunities, building strategic partnerships, strengthening existing relationships and turning market opportunities into measurable results.
• The role requires a blend of commercial acumen, healthcare-sector understanding, relationship management and data-driven decision-making to support sustainable growth while upholding the organisation's reputation and values.

KEY RESPONSIBILITIES INCLUDE:

• Develop and implement the annual business development strategy.
• Conduct market research and competitor analysis to identify opportunities and risks.
• Identify new markets, services, products and revenue streams.
• Develop business cases for new services, partnerships and expansion opportunities.
• Build and maintain relationships with corporates, insurers, employers, government agencies, development partners and other strategic stakeholders.
• Lead negotiations for strategic partnerships, contracts and commercial agreements.
• Monitor client satisfaction and identify opportunities for account growth.
• Develop initiatives to increase patient volumes, corporate business and insurance-related revenue.
• Work with relevant teams to strengthen market positioning and brand visibility.
• Identify opportunities for community outreach, corporate wellness programmes and strategic healthcare initiatives.
• Analyse business development trends and provide actionable recommendations to management.
• Establish and monitor KPIs for business development activities.

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Marketing, Healthcare Management, Commerce, Economics or a related field.
• Master's degree or professional qualification is an added advantage.
• At least 7 years' relevant experience, preferably including 3+ years in a managerial or senior business development role.
• Proven experience in business development, strategic partnerships, sales or commercial growth.
• Understanding of the Kenyan healthcare market and payer ecosystem is an advantage.
• Demonstrated track record of achieving measurable business growth.
• Strong interpersonal, analytical, public relations and communication skills.

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 ROLE OVERVIEW

• The successful candidate will lead the development and implementation of people strategies that attract, develop, engage and retain a high-performing workforce.
• The role will oversee talent acquisition, workforce planning, employee relations, performance management, payroll coordination, learning and development, HR compliance and organisational culture, while ensuring HR practices support the organisation's strategic and operational objectives.

KEY RESPONSIBILITIES INCLUDE:

• Develop and implement the annual HR strategy and work plan.
• Lead workforce planning, staffing and recruitment processes.
• Develop and implement effective recruitment and selection procedures.
• Lead performance management, objective setting, reviews and performance improvement plans.
• Manage disciplinary and grievance processes in line with employment law and company policies.
• Develop HR dashboards covering headcount, turnover, attendance, payroll costs and other key metrics.
• Conduct training needs assessments and coordinate learning and development programmes.
• Develop and review HR policies and procedures.
• Ensure compliance with applicable Kenyan employment legislation and regulatory requirements.
• Strengthen employee engagement and organisational culture.
• Promote teamwork, accountability, professionalism and effective communication between management and employees.

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Human Resource Management or Industrial Relations.
• Professional qualification/membership with IHRM is an advantage.
• Master's degree in HR, Business Administration or a related field is an added advantage.
• At least 5 years' progressive HR experience, including 2+ years in a managerial or senior HR role.
• Healthcare sector experience is highly desirable.
• Strong knowledge of Kenyan employment legislation and HR best practices.
• Excellent interpersonal, communication and public relations skills.

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ROLE OVERVIEW

• The successful candidate will provide strategic and operational leadership across the hospital’s billing and claims management cycle—ensuring accurate billing, timely claims submission, effective reconciliation, revenue assurance and improved claims conversion.

KEY RESPONSIBILITIES INCLUDE:

• Lead hospital billing operations across outpatient, inpatient, theatre, pharmacy, laboratory, radiology and other services.
• Strengthen billing accuracy and identify potential revenue leakages.
• Oversee claims preparation, validation, submission and follow-up with HMOs, corporate clients and other payers.
• Monitor claims ageing, rejected and queried claims, and drive corrective action.
• Ensure compliance with payer requirements, contracts and healthcare financing regulations.
• Reconcile services rendered, patient bills, claims submitted and approved claims.
• Support payer audits and claims verification exercises.
• Review rebates, write-offs and credit adjustments.
• Lead, coach and develop the billing and claims team through clear KPIs, SOPs and accountability.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Finance, Accounting, Business Administration, Health Records, Health Management or a related field.
• Relevant professional qualification is an added advantage.
• At least 7 years' relevant experience, including 3+ years in a supervisory or managerial role.
• Proven experience in healthcare billing and claims management.
• Strong understanding of hospital revenue-cycle management.
• Experience with **EMR/HMIS, hospital information and billing systems.
• Experience managing payer relationships and claims audits is highly desirable.
• Strong interpersonal, communication and public relations skills.