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Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary. Thousands of retailers a...
Job Summary:
The Programmatic Head of Technical Support at our e-commerce technology startup will be responsible for providing technical assistance to internal stakeholders using our technology tools. The successful candidate will lead a team of technical support specialists / engineers to ensure that stakeholders receive the highest level of service and support. The role requires extensive knowledge of e-commerce technology, troubleshooting skills, leadership abilities, and process-oriented mindset.
Additionally, the role requires candidates to take a programmatic approach in designing technical support systems. For example, coming up with a script or no code tool that would execute SOP for commonly occurring problems. Such automated SOP could not only correct data or configuration but send out automatic emails and change ticket status’.
Key Responsibilities:
Requirements:
Job Summary:
We are seeking a Programmatic Technical Support Engineer to join our e-commerce technology startup's Technical Support team. The successful candidate will report to the Programmatic Head of Technical Support and work closely with the team to provide technical assistance to internal stakeholders. The ideal candidate will have a strong technical background in e-commerce systems and excellent problem-solving skills.
Additionally, the role requires candidates to take a programmatic approach in designing technical support systems. For example, coming up with a script or no code tool that would execute SOP for commonly occurring problems. Such automated SOP could not only correct data or configuration but send out automatic emails and change ticket status’.
Key Responsibilities:
Requirements:
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