Job summary/ Job purpose/ Role Intent:
To market and sell our client's products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor our client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices
Principal Outputs for this role
- Revenue – Achieve set targets in Airtime, Routers, Handsets
- Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
- Quality Acquisitions – in terms of FRA, ARPU
- Brand NPS –
- Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
- Ticketing Customer Escalations & Offering First Level Resolution
- New Business Development –
- Looking for new leads & closing them,
- Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
Qualifications- Academic and Professional
- Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales
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Role Purpose:
Support the management of Patient Safety operational processes at the Country Organization level, ensuring compliance with global and local procedures, as well as national and international regulations. This includes vigilance for marketed and investigational products (e.g., drugs, food supplements, medical devices) within our client's group.
Major Accountabilities:
- Manage adverse event reports across various sources (Clinical Trials, Non-interventional Studies, etc.), ensuring accurate and timely processing.
- Transcribe, translate, and enter data into safety systems, maintaining quality standards.
- Coordinate the submission and distribution of safety reports to Local Health Authorities and clinical operations.
- Develop and implement local procedures to align with global Patient Safety standards and local requirements.
- Collaborate with other departments (Medical Affairs, Marketing, etc.) to ensure compliance with vigilance requirements in relevant projects.
- Manage vigilance clauses in local contracts and agreements, advising stakeholders on necessary provisions.
- Reconcile adverse event data with other departments and third-party contractors as required.
- Maintain local Patient Safety databases and screen relevant literature articles.
- Prepare and submit compliance reports and KPIs, identifying and addressing any reporting delays.
- Develop and update training materials on vigilance procedures, ensuring training for relevant stakeholders.
- Support internal audits, Health Authority inspections, and implement corrective actions as needed.
Requirements
Ideal Background:
Education:
- Care Sciences Professional (e.g., Medical Doctor, Nurse, Pharmacist), life science degree or equivalent training and experience.
Experience/Professional Requirement:
- Knowledge of national and international regulations for pharmacovigilance
Knowledge of pharmacological and medical terminology
- Good communication and interpersonal skills
- Quality and results oriented
- Computer skills
Languages: Fluent in English and local language.
Key Performance Indicators:
- Quality and timely reporting of KPI and safety reports/updates.
- No critical findings in audits or inspections.
- Internal and external customer satisfaction.
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JOB PURPOSE:
Senior Infrastructure and Hardware Analyst holds the responsibility of administering all IT assets and infrastructure, ensuring their optimal functionality, and providing support, repairs, and maintenance for desktop and laptop PCs. This role encompasses the maintenance of both local and remote servers, ensuring adherence to information security controls, and conducting comprehensive reporting, system performance monitoring, and performance tuning.
Additionally, the Senior Infrastructure and Hardware Analyst oversees the planning, development, installation, testing, modification, and evaluation of all networks (LANs and WANs) and associated client services. This includes monitoring the entire lifecycle of these processes to optimize system performance, enhance reliability, and support the technological needs of the organization.
Main accountabilities of the Senior Infrastructure & Hardware Analyst will include: -
- Ensuring that all end users have access to network facilities and devices with minimum downtime for their day-to-day operations
- Ensuring continued operations by IT and end users by having optimal stock of consumables.
- Preparing and processing DMKL Server room maintenance - Ensure IT servers, routers, firewalls switches are maintained as per policy and kept in a controlled environment.
- Ensuring that all end users have access to the IT facilities in all sections of the company
- Ensuring that backups are successfully ran for all applications and user data systems servers on regular basis.
- Ensuring all servers running on virtual environment are operating without issues.
REQUIREMENTS: -
The ideal candidate should meet the following requirements: -
- A University Degree in Computer Science or related field.
- Sound technical knowledge in Networking.
- Experience in implementation of virtual environments.
- At least 3 years of experience supporting LAN/WAN infrastructure, datacenter hardware and software.
- Organizing deployment of IT equipment, software implementations and user support for local and remote users.
- Experience in IT assets inventory management.
- Diagnosis and troubleshooting skills on IT hardware performance.
ADDITIONAL SKILLS:
- A team player with good communication skills and ability to work with all staff.
- Projects organization and customer service skills
- High standards of ethics and values.
- Ability to meet strict deadlines and to operate with minimum or no supervision.
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