Direct Sales Agent at CDL Human Resource

Job summary/ Job purpose/ Role Intent:

To market and sell our client's products and services to all customers in a professional manner.

The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.

Key Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquistions & Devices
• Monitor our client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Brand NPS –
  • Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
  • Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development –
  • Looking for new leads & closing them,
  • Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

Qualifications- Academic and Professional

• Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

• At least 1 year experience in sales