Job Opportunities at Corporate Staffing Services

Head of Customer Engagement Job Responsibilities

• Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
• Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment
• Hire and coach new talents into the customer engagement team as required by the expansion strategy
• Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
• Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improve processes based on customers’ feedback
• Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
• Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines
• Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
• Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
• Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met

Qualifications for the Head of Customer Engagement Job

• Bachelor’s degree in Sales& Marketing or equivalent relevant field
• 3-5 years’ experience managing individuals across different functional areas with at least 2 years in Sales and Business Development.
• Experience in B2B sales is desired
• Furniture industry knowledge or experience will be an added advantage
• Strong interpersonal skills and success developing, maintaining & growing productive professional relationships.
• Experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
• Eager to take on responsibility, ability to perform and inspire others to perform for a key team within our company

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Business Development Manager Job Responsibilities

• Delivering new and repeat business and cross-selling all product lines to meet revenue and margin targets.
• Establish and manage a sales team, set, agree and manage performance against agreed revenue and margin budgets.
• Establish sales policies, procedures, selling and reporting guidelines to support the sales team in achieving the objectives set, in growing our market share and in increasing revenues.
• Manage the sales cycle from the contacts stage to the post-closing stage for all sales; ensures all customer requirements are well understood and efficiently responded.
• Provide weekly and monthly reports, data, research and market intelligence to the directors, highlighting business performance, competitive landscape and recommendations.
• Review and track progress against revenue and targets; analyze sales/ revenue reports; recommend and propose changes to existing plans and operating budgets; implement approved changes.
• Maintain excellent client relationships, ensuring that the company grows its share of business from regular clients.
• Work closely with other internal departments and stakeholders through regular meetings to ensure client/ contractual needs and expectations are communicated and met.
• Work with Finance to ensure all payments are collected within the agreed timelines as per the credit terms of the customer.

Qualifications for the Business Development Manager Job

• Bachelor’s degree in Sales& Marketing/supply chain solutions or equivalent relevant field
• 6 years’ experience within the logistics/freight forwarding space with at least 5 in sales and business development.
• Proven track record in sales of logistics/freight forwarding services, with international exposure
• Capable of working independently and managing a diverse client base and maintaining relationships
• Have a detailed understanding of the local market trends and demands.