Job Opportunities at Give Directly

Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.

• Create work-plans for field teams in collaboration with Associate Field Managers
• Review weekly reports to track productivity and quality of service; own course correction if metrics are slipping
• Formulate a plan for targeted monitoring/engagement while in the field

• Reduce dependence on senior management and create more leverage for Field Director through capacity-building and delegation
• Identify gaps in org chart and propose solutions to Field Director
• Run performance reviews for direct reports and build their capacity to do the same for Field Officers

• Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, political instability, slow-downs from pilots, etc.)
• Assist Field Director with response to “crisis” events (e.g. refusals, government shut-down, coordinated fraud, etc.)
• Serve as the organization’s engine for continuous improvement of the enrollment process and recipient experience by identifying key opportunities and executing on various initiatives

• Assist Field / Country Director with communicating and executing new projects / pilots / technologies (e.g. messaging Segovia to field team, brainstorming options for community-based targeting, rolling out mobile app questions, etc.)
• Assist Field / Country Director with hosting journalists, donors, and other external parties

• Meet with local government officials to secure permission for GD to operate and keep them informed about GD’s activities
• Liaise with community leaders (e.g. church, business and local NGO leaders) to problem-solve issues that arise in the field (e.g., refusals and false rumors)

• Monitor team dynamics and own follow-up on barometer activities
• Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

• Must have at least 2-3 years of management experience, preferably managing managers
• Must have undergraduate degree. Post graduate degree is an added advantage
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff
• Exceptional ability to problem-solve complex operational challenges in the field
• Strong interest in shaping the field organization, including through revamping of current structures/processes
• Strong attention to detail
• Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
• Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
• Sense of humor and positive attitude

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Role Overview: The Information Technology Officer (ITO) will support GiveDirectly operations by maintaining the computer systems and networks of the organisation.

• Configure and deploy new equipment, including laptops, smartphones and peripheral equipment;
• Install, troubleshoot, repair, update and maintain workstations and laptops and peripheral equipment;
• Install, maintain, and troubleshoot printers/copiers as well as manage toner requests;
• Setup and support audio/visual equipment for presentations and trainings on and off site;
• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware;
• Recommend the procurement of, and if approved, help procure replacement or specialist components, fixtures or fittings
• Removal/disposal of non-functional equipment as approved by the Office Administrator;

• Take staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Install, maintain, troubleshoot, and update operating systems and user applications; recommend replacements as required;
• Proactively schedule software upgrades and patching;
• Make sure that all software on GiveDirectly equipment is licensed and keep record of licenses;
• Track license and support contracts to include notification of renewal timeframe to management;

• Ensure office internet is always running smoothly
• Test and evaluate new technology; provide support, including procedural documentation and relevant reports as necessary;

• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning;
• Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids as directed by the Office Administrator;
• Work with ISP and other outside vendors to ensure dependable operations;
• Test new equipment and applications and provide recommendations as needed;

• Assess user IT capacity and suggest areas for training; create materials and presentations for trainings;
• Propose, and if approved, codify new policies for training, technical and ICT infrastructure and train new and current employees on the same;
• Assess user capacity and suggest trainings and areas in need of improvement;

• Assist the Field Manager with the development, testing and implementation of new survey elements or protocols.
• Responsible for Saturday Work polls and liaising with the HR Manager and Finance Manager to have that incorporated into payroll.
• Work with AFMs to collate all data related issues and work with Data Management team to get these solved.
• Produce enrollment and follow-up rosters for the field teams on agreed upon schedule
• Create monthly reports on GiveDirectly operations for government and compliance purposes

• Minimum of Diploma or Degree in a technical field.
• Technical aptitude and basic understanding of internet technologies and operating / hardware systems
• Demonstrated track record managing similar responsibilities at a competitive organization for minimum of one year.
• Fluency in English; excellent written and oral communication skills
• Strong interest in shaping the organization, including through revamping of current structures/processes
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
• Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel

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• Meet with the village elder and guides to understand village boundaries 
• Working with a  partner, visit every household in the village, excluding no-one
• Complete census surveys using ODK with accurate data

• Explain Give Directly’s program to eligible households
• Provide cell phones and SIM cards as appropriate
• Identify and eliminate ineligible households
• Complete surveys using ODK with accurate data

• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using ODK with accurate data

• Secondary school graduation, with a preference for diplomas and degrees in relevant fields
• Previous working experience in the field with vulnerable communities (1-2 years minimum)
• Empathy, honesty, and the highest standards of integrity
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Fluency in Kalenjin is a MUST
• Excellent communication skills
• Physical fitness and ability to cope with difficult weather conditions or terrain
• Patience and good judgment in resolving recipient problems