Job Opportunities at Minet Kenya

Purpose for the Job

• The main purpose for the job is to ensure that Minet clients receive quality healthcare at the most reasonable cost, enhance customer experience and offer clinical support to the business.

Duties and Responsiblities

• Case management & pre-authorization
  • Timely adjudication and issuance of approval 
  • letters as per policy guidelines
  • Ensure that all admitted patients are visited and 
  • case management process is compliant to ISD
  • protocol 
  • Management of special cases & arbitration
  • Management of ACOS & ALOS
  • Manage local and abroad evacuations
• Cost containment
  • Enforcement of rates
  • Discount negotiations
  • Client advisory
  • Step down management
  • Discharge planning
  • Homecare management
• Call Centre Management
  • Effective management of the 24-hour call centre
  • Ensure seamless access to care
  • Professional, accurate and timely responses to 
  • Attend to customer feedback/complaints
  • Timely escalation and reporting of any incidences
  • Maintain desired call drop rate
• Enhance Customer Experience
  • Establish and maintain good relationships with internal and external stakeholders such as health care service providers, insurers, contracted providers etc.
• Referral to CDM programs - process management
• Preparation of relevant reports
• Any other duty as may be assigned by the supervisor

Key Competencies
Knowledge And Skills Required

• Clinical /medical background & knowledge
• Data analytics & computer literacy
• Flexibility
• Teamwork
• Time Management
• Excellent verbal and written communication skills
• Solution oriented 

Professional and Academic Qualifications
The job holder must possess:

• Diploma in nursing or clinical medicine
• B.Sc. health systems management  will be an added advantage
• Two (2)years’ experience in health insurance operations 
   

Application Deadline

Tuesday, 11, Jul, 2023

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Purpose for the Job

• The main purpose for the job is to ensure that Minet clients receive quality healthcare at the most reasonable cost, enhance customer experience and offer clinical support to the business.

Duties and Responsiblities

• Supervise and support pre-authorization and care management functions to ensure accurate decisions on levels of care and appropriate treatment to patients.
  • Ensure timely adjudication and issuance of approval letters as per policy guidelines
  • Ensure that all admitted patients are visited and case management process is compliant to ISD protocol 
  • Management of Special Cases & Arbitration
  • Management of ACOS & ALOS
  • Manage local and abroad evacuations
• Cost containment
  • Enforcement of rates
  • Discount negotiations
  • Client advisory
  • Step down management,
  • Discharge planning,
  • Homecare management
• Call Centre Management - Effective management of  the 24-hour call centre.
  • Ensure seamless access to care
  • Professional, accurate and timely responses to clients.
  • Attend to customer feedback/complaints
  • Timely escalation and reporting of any incidences
  • Maintain desired call drop rate
• Enhance Customer Experience
  • Establish and maintain good relationships with internal and external stakeholders such as health care service providers, insurers, contracted providers etc.
• Referral to CDM Programs - process management
• Preparation of relevant management/ business reports
• Provide direction, coaching, mentorship and motivation to the direct reports and their team members
• Any other duty as may be assigned by the supervisor

Key Competencies
Knowledge And Skills Required

• Clinical /medical background & knowledge
• Data analytics & computer literacy
• Time management
• Excellent verbal and written communication skills
• Solution oriented
• 5 years of experience in health insurance operations 3 of which must be in a managerial role

Professional and Academic Qualifications
The job holder must possess:

• BSc. Nursing ,  Clinical Medicine, B.Sc. Health systems  management
• Professional qualification in insurance will be an added  advantage 

Application Deadline
Tuesday, 11, Jul, 2023

go to method of application »

Purpose for the Job

• Manage key accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsiblities

• Develop processes and procedures to ensure satisfactory delivery of service to customers.
• Ensure optimal use of digital tools where applicable.
• Develop mechanisms of customer engagement and feedback.
• Execute and implement management strategies for the department.
• Provide professional advice to clients ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act  and/or Industry developments.
• Attend client’s renewal meetings, place insurance covers in accordance with client’s requirements.
• Regular review of underwriter performance through a practical scorecard.
• Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued.
• Ensure compliance with ISO and other company policies especially those pertaining to quality control.
• Prepare and negotiate quotation for accounts on tender.
• Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
• Participate in market negotiations & risk placement.
• Ensure timely premium settlement, receipting and allocation of premiums for the accounts within your management.
• Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
• Ensure SLA’s and annual service plans for your clients are in place and adhered to.
• Train clients on products and emerging risks.

Key Result Areas
The accountability arears are as follows;

• Quality service.
• 100% Business Retention.
• Business growth by meeting renewals and organic growth budget.
• Debt Management.

Key Competencies
Knowledge And Skills Required

•  Organizational and analytical skills
•  Interpersonal and communication skills
•  Persuasion skills.
•  Flexibility and adaptability skills

Professional and Academic Qualifications

• Bachelor’s degree in business.
• Diploma in Insurance (ACII/AIIK)
• Minimum of 5 years’ experience in General Insurance (Non-Medical).

Application Deadline
Thursday, 13, Jul, 2023

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Purpose for the Job

• To manage underwriters accounts, reconcile general ledger and subledgers within stipulated deadlines.

Duties and Responsiblities
Underwriter Management

• Conduct monthly reconciliation of premium payable and premium receivable accounts, as well as regular meetings with underwriters to ensure correct premium payment allocation.
• Oversee daily premium collections in the system and guarantee accurate premium payment processing.

Reconciliations

• Reconciliation and preparation of monthly investment income.
• Reconciliation of insurance balances between the company with the assigned underwriter.
• Monthly reconciliation and analysis of assigned 
• General Ledger account.
• Reconciliation of intercompany accounts and ensure signed off for payment recoveries. 

Reporting

• Preparation of management accounts and consolidated financial statements.

Key Competencies
Knowledge And Skills Required

• Good problem solving and analytical skills.
• Good communication and interpersonal skills.
• Knowledge of Insurance Regulatory Authority 
• Regulations (IRA)
• Attention to details.
• Knowledge of applicable tax laws.
• Good planning and organizational skills
• Excellent report writing skills.

Professional and Academic Qualifications

• Bachelor’s degree in business related field
• Certified Public Accountants (CPA Part 1) /Association of Chartered Certified Accountants  (Level 1)

Application Deadline
Thursday, 13, Jul, 2023