Job Opportunities at Rose Avenue Group

Key Duties and Responsibilities

The incumbent will be responsible for, but not limited to, the following:

System Support & Maintenance

• Provide day-to-day technical and functional support for core banking liabilities modules (deposits, current accounts, savings, fixed deposits).
• Troubleshoot and resolve system errors, incidents, and performance issues related to liabilities products.
• Manage system configurations, parameter settings, and enhancements for CB liabilities modules.
• Ensure successful execution of end-of-day (EOD), end-of-month (EOM), and interest accrual processes.

Change & Release Management

• Coordinate system upgrades, patches, and new releases with vendors and internal IT teams.
• Conduct system testing (SIT/UAT) to ensure accuracy and stability before production rollout.
• Maintain system documentation, version control, and change logs for all modifications.

Integration & Automation

• Support the integration of liabilities modules with digital banking platforms, payments systems, treasury, and financial reporting tools.
• Collaborate with IT teams to automate manual processes related to account management and reconciliation.
• Ensure data integrity and consistency across all integrated systems and interfaces.

Risk, Compliance & Security

• Ensure adherence to CBK ICT Guidelines, the Data Protection Act 2019, AML/KYC standards, and internal IT security policies.
• Implement appropriate access controls, segregation of duties, and audit logging for CB liabilities systems.
• Collaborate with Risk, Compliance, and Audit teams to identify and remediate vulnerabilities and control gaps.

Business Support & Stakeholder Engagement

• Serve as the IT liaison for business teams managing deposits, savings, and current accounts.
• Translate business requirements into IT solutions and system configurations.
• Provide technical guidance, user support, and training for business users on liability modules.
• Participate as the IT subject matter expert (SME) in projects related to new liability product development and deployment.

Continuous Improvement

• Monitor system performance, capacity, and availability of liabilities modules, recommending improvements and optimizations.
• Identify opportunities to digitize, automate, and enhance core banking liability processes.
• Stay updated on emerging technologies such as API-based integrations and open banking innovations relevant to liability services.

Other Requirements

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications will be an added advantage.
• Minimum of 7 years’ experience in IT roles supporting core banking systems, with at least 3 years focused on liabilities modules.
• Proven experience in deposits processing, interest computation, and reconciliation from an IT perspective.
• Strong proficiency in SQL, system integration, and vendor coordination.

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Key Duties & Responsibilities:

Data Management & Governance

• Develop and oversee the enterprise data management strategy, policies, and standards.
• Ensure data quality, integrity, availability, and security across the organization.
• Implement data governance frameworks, ensuring compliance with regulatory requirements such as the Data Protection Act 2019.
• Lead initiatives on data warehousing, analytics, and business intelligence to enhance decision-making.
• Establish data stewardship and ownership roles across business units.

Application Development & Management

• Oversee the design, development, deployment, and maintenance of enterprise business applications.
• Ensure applications align with business requirements and are scalable, secure, and cost-effective.
• Manage integration of applications with enterprise systems and third-party platforms.
• Lead modernization efforts including adoption of cloud, APIs, and microservices.
• Monitor performance and drive continuous improvement of applications.

Innovation & Strategy

• Drive adoption of emerging technologies such as AI, ML, and automation in data and applications.
• Support digital transformation by leveraging data and application solutions for new business models.
• Provide strategic insights on technology trends and their potential impact.

Risk, Security & Compliance

• Ensure data and application systems comply with information security standards, regulatory requirements, and audit findings.
• Collaborate with IT security teams to mitigate vulnerabilities in applications and data platforms.
• Establish backup, recovery, and disaster recovery processes for critical applications and databases.

Leadership & Stakeholder Engagement

• Lead and develop high-performing data and application management teams (6 subordinates).
• Collaborate with business units to translate business needs into technical solutions.
• Manage vendor contracts and ensure quality delivery of outsourced services.
• Prepare and present regular reports on data and application performance to senior management.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or related field.
• Master’s degree in IT, Business Analytics, or Strategic Management is an added advantage.
• Professional certifications in data management, business applications, or project management (e.g., CDMP, TOGAF, PMP, ITIL).
• Minimum of 10 years’ experience in data management and enterprise applications, with at least 5 years in a senior leadership role.
• Strong experience in financial/banking applications (core banking, CRM, ERP, digital platforms) and data platforms (SQL, BI tools, data lakes).

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Key Responsibilities

• Ensure alignment of IT strategies, initiatives, and policies with the bank’s business objectives and regulatory expectations.
• Oversee IT risk management, including identification, assessment, mitigation, and reporting of technology risks.
• Lead the implementation and continuous improvement of IT governance frameworks, policies, and compliance programs.
• Provide oversight of IT projects and PMO activities to ensure timely, cost-effective, and quality delivery.
• Coordinate and support regulatory reviews and IT audits, ensuring compliance with CBK guidelines, the Data Protection Act, and other applicable standards.
• Drive closure of audit findings and continuous improvement of IT control effectiveness.
• Monitor and report IT performance, governance maturity, and key risk indicators.
• Review system designs and major technology initiatives to ensure alignment with organizational standards, scalability, and security requirements.
• Champion a culture of proactive risk management, regulatory compliance, and operational excellence within the IT department.

Job Complexity / Judgment

• Ability to balance strategic IT objectives with operational needs, regulatory obligations, and business priorities.
• Exercise sound judgment in balancing security, compliance, and operational continuity during decision-making.
• Analyze complex situations and prioritize technology initiatives, resources, and project timelines effectively.
• Interpret regulatory and policy requirements and translate them into practical IT governance and security controls.
• Apply IT audit findings, regulatory requirements, and risk frameworks to strengthen controls and governance.
• Evaluate the impact of technology changes, new systems, and projects on overall risk and security posture.
• Guide project teams in integrating risk management and security controls throughout the project lifecycle.

Other Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in Information Systems, Risk Management, or Business Administration (MBA) is an added advantage.

Work Experience:

• Minimum 8 years of progressive experience in IT governance, risk management, security, and project delivery within banking or financial services.

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Key Duties & Responsibilities:

Risk Control

• Develop, implement, and maintain risk management frameworks, policies, and procedures in line with regulatory standards and organizational objectives.
• Identify, assess, and monitor operational, technology, and change-related risks across systems and projects.
• Coordinate regular risk assessments and report key risk indicators (KRIs) to senior management and relevant committees.
• Recommend and oversee the implementation of risk mitigation strategies.
• Ensure compliance with internal policies, regulatory requirements, and international standards (e.g., ISO 27001, COBIT, ITIL).

Release Management

• Oversee the planning, scheduling, and execution of software releases, patches, and updates across production and test environments.
• Establish and enforce release governance and approval processes to minimize disruption to business operations.
• Coordinate cross-functional teams (IT operations, development, cybersecurity, and business units) during release cycles.
• Ensure robust testing, rollback, and contingency plans are in place prior to releases.
• Maintain release documentation, audit trails, and ensure knowledge transfer for post-release support.

Governance & Reporting

• Provide regular reports to senior management on risk posture, release performance, and compliance status.
• Engage stakeholders to ensure alignment of IT risk and release management activities with business strategy.
• Drive continuous improvement initiatives to enhance risk control and release processes.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Risk Management, or related field.
• Professional certifications such as ITIL, COBIT, ISO 27001, CRISC, CISM, or PMP will be an added advantage.
• At least 8 years of progressive experience in IT risk management, release/change management, or IT governance roles.
• Strong knowledge of IT service management (ITSM), enterprise risk frameworks, and regulatory requirements in the financial/banking sector

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Key Duties & Responsibilities:

End User Support

• Oversee the IT service desk and provide effective first- and second-level support to users.
• Ensure timely resolution of incidents, service requests, and escalations.
• Monitor and manage end-user satisfaction, ensuring SLAs are met.
• Provide training and guidance to end users on IT tools and best practices.

Device & Application Management

• Manage the lifecycle of end-user devices (procurement, configuration, deployment, maintenance, replacement, and disposal).
• Oversee patch management, software distribution, and endpoint security.
• Ensure standardized configurations and compliance with IT asset policies.
• Support productivity and collaboration applications such as Microsoft 365, Teams, SharePoint, and other enterprise tools.

Monitoring & Performance

• Implement monitoring tools for end-user devices and applications to ensure performance and availability.
• Track incidents and problems, perform root cause analysis, and implement permanent fixes.
• Identify trends in user issues and recommend process improvements or automation.

Governance, Risk & Compliance

• Ensure compliance with cybersecurity policies, data protection laws, and CBK ICT Guidelines.
• Implement controls to protect against data loss, malware, and unauthorized access on end-user devices.
• Conduct periodic audits of end-user systems for compliance and security posture.

Leadership & Vendor Management

• Lead and mentor the EUC support team to deliver high-quality support services.
• Develop knowledge base articles, SOPs, and training materials for IT support staff.
• Manage third-party vendors providing EUC-related services or hardware.
• Prepare reports on EUC support performance and present to senior management.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Management, Business Administration, or related discipline is an added advantage.
• Professional certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, CompTIA A+, or equivalent.
• Minimum of 7 years of experience in IT support, EUC management, or IT service delivery, with at least 3 years in a managerial role.
• Strong knowledge of IT service management (ITSM) and user support frameworks.

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Key Duties & Responsibilities:

Data Infrastructure & Platform Management

• Manage the bank’s data warehouse, data lakes, and analytics platforms.
• Ensure data systems are reliable, scalable, and secure.
• Oversee integration of core banking, digital channels, CRM, and other systems into centralized data repositories.
• Monitor data pipelines, ETL processes, and system performance.

Analytics Tools & Applications

• Administer BI and analytics tools (e.g., Power BI, Tableau, SAS, SQL-based platforms).
• Provide technical support for dashboards, reports, and advanced analytics models.
• Implement role-based access and ensure secure use of analytics platforms.
• Optimize performance of analytics queries and reporting systems.

Data Governance & Compliance

• Enforce data quality, consistency, and governance policies across IT systems.
• Ensure compliance with Data Protection Act 2019, CBK reporting requirements, and international standards (e.g., GDPR).
• Collaborate with Compliance and Risk teams to ensure regulatory reports are accurate and timely.
• Maintain metadata, data dictionaries, and master data management practices.

Business Support & Collaboration

• Partner with business units (Finance, Risk, Marketing, Operations) to translate business requirements into IT-driven data solutions.
• Support advanced analytics use cases, including fraud detection, risk modeling, and customer segmentation.
• Provide data extracts and reports for audits, compliance, and management decision-making.
• Train business users on the use of analytics tools and self-service reporting.

Innovation & Continuous Improvement

• Explore emerging technologies such as AI, ML, and automation to improve analytics capability.
• Propose enhancements to data architecture to improve efficiency and accuracy.
• Lead projects for data platform upgrades, migrations, or new analytics implementations.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Data Engineering, or related field.
• Master’s degree in Data Science, IT Management, or Business Analytics is an added advantage.
• Professional certifications such as Microsoft Data Engineer, CDMP, SAS, or SQL/BI certifications.
• Minimum of 7 years in IT data management, BI, or analytics roles, with at least 3 years in management.
• Experience supporting analytics in a financial services environment.

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Key Duties & Responsibilities:

System Support & Maintenance

• Provide day-to-day technical and functional support for customer information modules in the core banking system.
• Ensure high availability, accuracy, and performance of customer data management systems.
• Troubleshoot and resolve system errors, incidents, and data discrepancies.
• Manage configurations, parameterization, and system upgrades for customer information modules.

Data Integrity & Compliance

• Implement and enforce data quality standards, validation checks, and deduplication processes.
• Ensure compliance with CBK Prudential Guidelines, Data Protection Act 2019, AML/KYC requirements, and IT security standards.
• Maintain audit trails and controls for customer data access and modifications.
• Work with Risk, Compliance, and Audit teams to close gaps in customer data management.

Integration & Interoperability

• Manage integration of customer information with CRM, digital channels, credit scoring, and regulatory reporting systems.
• Ensure seamless flow of customer data across enterprise applications.
• Collaborate with IT teams to automate onboarding and KYC processes.

Business Support & Stakeholder Engagement

• Act as IT liaison with business units including Operations, Risk, Compliance, Retail, and Corporate Banking.
• Translate business requirements into IT system enhancements for customer data management.
• Provide technical training and system guidance to business users.
• Support projects involving customer onboarding, information updates, and customer lifecycle management.

Risk, Security & Monitoring

• Ensure system access controls and segregation of duties for customer information modules.
• Monitor system logs for unauthorized access or anomalies.
• Support cybersecurity teams in securing customer information within the core banking system.

Continuous Improvement

• Monitor performance and recommend optimizations for customer information systems.
• Drive automation and digitization of customer onboarding and maintenance processes.
• Research emerging technologies such as biometrics, digital identity, and eKYC to enhance customer data management.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Data Management, or related field.
• Master’s degree in IT Management, Data Governance, or Business Administration is an added advantage.
• Professional certifications such as CDMP, ITIL, CISA, ISO 27001, or relevant vendor certifications.
• Minimum of 7 years’ IT experience in core banking systems and data management, with at least 3 years in a managerial role.
• Strong knowledge of customer information processes, regulatory requirements, and IT governance frameworks.

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Job Responsibilities

System Support & Maintenance

• Provide day-to-day technical and functional support for CB assets modules (loans, mortgages, asset financing).
• Troubleshoot and resolve incidents, system errors, and performance issues affecting CB asset products.
• Manage configurations, parameterization, and enhancements of CB assets modules.
• Ensure timely execution of batch processes, reconciliations, and system jobs related to asset products.

Change & Release Management

• Work with vendors and internal teams to implement system upgrades, patches, and new releases.
• Ensure proper testing (SIT/UAT) of changes and coordinate with business units before go-live.
• Maintain detailed documentation of system changes and version control.

Integration & Automation

• Support integration of CB assets modules with other enterprise systems, including Loan Origination Systems, Credit Scoring, Collections, and Treasury.
• Collaborate with IT development teams to automate manual processes related to loan origination and servicing.
• Ensure data consistency and seamless information flow across systems.

Risk, Compliance & Security

• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, and internal IT security policies.
• Implement access controls, audit logs, and monitoring for CB asset modules.
• Collaborate with Risk and Audit teams to address vulnerabilities and compliance gaps.

Business Support & Stakeholder Engagement

• Act as liaison between IT and business product teams, including Retail, Corporate, and SME lending.
• Translate business requirements for new or enhanced asset products into IT solutions.
• Provide training and system guidance to business users.
• Participate in business projects as the IT SME for CB asset modules.

Continuous Improvement

• Monitor system performance and recommend improvements for efficiency and scalability.
• Identify opportunities for system enhancements, automation, and digitization.
• Research emerging technologies that can enhance lending systems and customer experience.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications.
• Minimum of 7 years’ experience in IT support for core banking systems, with at least 3 years managing loan/asset product modules.
• Strong knowledge of loan processing, credit systems, and banking operations from an IT perspective.
• Experience in SQL, system integration, and vendor management.

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Job Responsibilities

System Support & Maintenance

• Provide day-to-day IT support for core banking accounting modules, including General Ledger, interest accrual, reconciliations, and reporting.
• Troubleshoot and resolve system errors, accounting discrepancies, and operational incidents.
• Manage system configurations, parameter settings, and software updates to ensure accurate financial processing.
• Support audit processes by ensuring system data integrity and availability.

Integration Management

• Oversee integration of core banking systems with digital channels, payments, treasury, ERP, and CRM platforms.
• Ensure interfaces are secure, efficient, and resilient with minimal downtime.
• Collaborate with internal teams to maintain APIs, middleware, and data synchronization processes.
• Monitor reconciliations and data consistency across integrated systems.

Change & Release Management

• Coordinate upgrades, patches, and new releases for accounting and integration modules.
• Conduct thorough testing (SIT/UAT) of system changes to ensure accuracy and stability.
• Maintain comprehensive system documentation and version control.

Risk, Compliance & Security

• Ensure compliance with CBK Prudential Guidelines, IFRS, Data Protection Act 2019, and internal IT security policies.
• Implement controls to mitigate operational and compliance risks within accounting and integration systems.
• Collaborate with Risk and Audit teams to address vulnerabilities and maintain strong access controls.

Business Support & Stakeholder Engagement

• Act as the IT liaison for Finance, Risk, Operations, and other business units regarding accounting and integration requirements.
• Translate business and financial reporting needs into IT system solutions.
• Provide training and support to users of accounting and integration modules.

Continuous Improvement

• Monitor system performance, capacity, and reliability of accounting and integration processes.
• Drive automation of reconciliations, reporting, and manual accounting processes.
• Evaluate and implement new technologies to enhance integration capabilities.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Accounting Information Systems, or related field.
• Master’s degree in IT, Finance, or Business Administration is an added advantage.
• Professional certifications such as CPA (IT track), CISA, ITIL, or Oracle/Microsoft certifications.
• Minimum of 7 years’ IT experience in core banking systems and integrations, with at least 3 years managing accounting/finance modules.
• Strong knowledge of IFRS, CBK guidelines, and financial services IT systems.

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Key Responsibilities

Infrastructure Strategy & Planning

• Develop and execute the organization’s IT infrastructure strategy in line with business goals.
• Lead capacity planning, performance optimization, and lifecycle management for infrastructure components.
• Drive the adoption of modern technologies such as cloud computing, virtualization, and automation to enhance efficiency and reduce operational costs.
• Ensure infrastructure resilience through effective disaster recovery and business continuity plans.

Operations & Service Delivery

• Oversee daily operations of IT infrastructure, including data centers, networks, servers, and cloud platforms.
• Define and monitor Service Level Agreements (SLAs) for internal and external service delivery.
• Ensure consistent uptime, reliability, and performance across infrastructure systems.
• Lead root cause analysis for incidents and drive continuous improvement initiatives.

Security & Compliance

• Ensure that all infrastructure systems meet cybersecurity, regulatory, and compliance requirements (e.g., CBK ICT Guidelines, ISO 27001, PCI DSS).
• Implement and maintain robust security controls to protect organizational data and systems.
• Collaborate with information security teams to identify and mitigate infrastructure-related risks.

Vendor & Stakeholder Management

• Manage vendor contracts and relationships for infrastructure products and services.
• Negotiate service agreements to optimize costs and ensure quality delivery.
• Work closely with business units, risk, and audit teams to align infrastructure capabilities with organizational needs.

Leadership & Team Development

• Lead, mentor, and develop a team of 7 IT professionals to deliver operational excellence.
• Foster a culture of accountability, innovation, and continuous learning within the team.
• Manage departmental budgets and ensure optimal utilization of resources.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT, Business Administration, or related discipline is an added advantage.
• Professional certifications such as CCNA, CCNP, ITIL, VMware, AWS/Azure, or CISSP are highly desirable.
• Minimum of 10 years of progressive IT infrastructure experience, with at least 5 years in a senior managerial role.
• Proven track record in managing enterprise-level infrastructure within the financial services or large corporate environment.

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Key Responsibilities

IT Risk & Compliance Systems

• Manage and maintain IT systems that support risk management, compliance monitoring, and regulatory reporting.
• Monitor IT risk dashboards, alerts, and compliance-related configurations to ensure adherence to standards.
• Ensure compliance with CBK ICT Guidelines, Data Protection Act (2019), and ISO 27001 frameworks.
• Support internal and external audits by providing system evidence, logs, and compliance reports.

Finance Applications Support

• Provide day-to-day technical support for ERP and finance systems, including GL, AP, AR, fixed assets, and expense management.
• Troubleshoot system incidents, resolve errors, and handle user requests promptly.
• Manage configurations, parameter settings, and upgrades for finance systems.
• Oversee seamless integration between finance systems, core banking, and other enterprise platforms.

Change & Release Management

• Coordinate system upgrades, patches, and releases for risk, compliance, and finance applications.
• Supervise system testing (SIT/UAT) and ensure documentation of system changes.
• Collaborate with vendors and internal IT teams to align release schedules and resolve defects efficiently.

Risk, Compliance & Security

• Ensure IT systems adhere to security and governance standards.
• Implement access controls, audit logs, and segregation of duties within finance applications.
• Collaborate with IT Risk, Audit, and Security teams to address vulnerabilities and compliance gaps.
• Conduct periodic risk assessments of finance and compliance systems.

Business Collaboration & Support

• Serve as the IT liaison for Finance, Risk, and Compliance departments.
• Translate business and regulatory requirements into effective IT system solutions.
• Provide user training and technical guidance to business teams.
• Participate in projects aimed at automating finance and compliance workflows.

Continuous Improvement

• Monitor performance, reliability, and capacity of critical systems.
• Identify and implement automation opportunities in reporting, reconciliations, and compliance tracking.
• Evaluate emerging technologies such as AI-driven risk monitoring and RPA to enhance efficiency.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Governance, Risk, or Finance Systems is an added advantage.
• Professional certifications such as CISA, CRISC, ITIL, Oracle ERP, Microsoft Dynamics, or SAP are preferred.
• Minimum of 7 years’ progressive experience managing IT risk, compliance, and finance systems.
• In-depth understanding of financial operations, regulatory compliance, and IT governance frameworks.

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Job Responsibilities

IT Operations Management

• Oversee daily IT operations including data center management, servers, networks, and user support.
• Ensure IT services meet agreed Service Level Agreements (SLAs).
• Manage IT change, incident, and problem management processes in alignment with ITIL best practices.
• Coordinate system backups, disaster recovery, and business continuity testing.
• Monitor and optimize performance of IT systems to ensure maximum uptime and efficiency.

Monitoring & Incident Response

• Implement and maintain proactive monitoring tools and dashboards for system health checks.
• Define thresholds and alerts for early detection and resolution of performance issues.
• Lead incident response, root cause analysis, and continuous improvement actions.
• Maintain accurate incident and problem records for reporting and trend analysis.

Governance & Compliance

• Ensure adherence to ITIL, COBIT, ISO 20000, and ISO 27001 standards.
• Comply with Central Bank of Kenya ICT Guidelines and internal IT governance frameworks.
• Prepare detailed reports on IT performance, risks, and incidents for senior management and regulators.
• Integrate security and compliance controls within all IT operations processes.

Vendor & Stakeholder Management

• Manage relationships with IT service providers and vendors, ensuring SLA compliance.
• Evaluate vendor performance and negotiate service contracts.
• Collaborate closely with cybersecurity, infrastructure, and business units to align IT operations with organizational goals.

Leadership & Continuous Improvement

• Lead, mentor, and develop IT operations and monitoring teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify opportunities for automation and AI-driven monitoring to enhance service efficiency.
• Manage the IT operations budget and ensure optimal resource utilization.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Management, Business Administration, or a related discipline is an added advantage.
• Professional certifications such as ITIL, ISO 20000, COBIT, CCNA, or PMP.
• Minimum of 7 years’ experience in IT operations and service delivery, with at least 3 years in a managerial capacity.
• Strong knowledge of IT infrastructure, monitoring tools, and IT service management frameworks.

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Job Responsibilities

IT Governance Frameworks

• Develop, implement, and maintain comprehensive IT governance frameworks (e.g., COBIT, ITIL, ISO 27001/20000).
• Standardize and document IT processes to ensure they are auditable and aligned with organizational goals.
• Coordinate IT governance maturity assessments and continuous improvement programs.

Policy Development & Compliance

• Draft, review, and enforce IT-related policies, standards, and procedures (including IT Security, Data Management, and Change Management Policies).
• Ensure compliance with relevant regulatory and statutory requirements such as CBK ICT Guidelines, the Data Protection Act 2019, and ISO standards.
• Conduct periodic policy reviews to address emerging risks, technological advancements, and regulatory changes.
• Monitor adherence to IT policies across departments and business units.

Risk & Audit Engagement

• Support both internal and external IT audits through documentation and evidence of governance and compliance.
• Coordinate the closure of audit findings related to IT governance and policies.
• Collaborate with IT Risk, Compliance, and Audit teams to identify and mitigate governance gaps.

Change & Compliance Monitoring

• Oversee adherence to IT change management processes to minimize risks and operational disruptions.
• Ensure governance mechanisms are in place for IT procurement, vendor management, and system development.
• Evaluate IT projects and initiatives to ensure proper governance documentation and approvals.

Stakeholder Engagement

• Serve as the primary liaison with business units, regulators, and auditors on IT governance and policy matters.
• Provide training and awareness programs to promote understanding and compliance with IT policies.
• Prepare periodic reports and presentations to senior management and Board committees on IT governance posture and performance.

Continuous Improvement

• Benchmark IT governance practices against industry standards and recommend enhancements.
• Drive automation of IT compliance monitoring and reporting processes.
• Foster a culture of accountability, compliance, and continuous service improvement within the IT function.

Other Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A Master’s degree in IT Governance, Risk Management, or Business Administration is an added advantage.
• Professional certifications such as COBIT, ITIL, ISO 27001 Lead Implementer/Auditor, CISA, or CGEIT are highly desirable.
• Minimum of 7 years’ experience in IT, with at least 3 years in IT governance, risk, or compliance management.
• Strong understanding of CBK ICT Guidelines, the Data Protection Act (2019), and global IT governance frameworks.