Job Opportunities at Sidian Bank

Branch: Kilimani Branch

Department: Trade Finance & Corporate

Reports to: Senior Relationship Manager

JOB PURPOSE

The Relationship Officer, reports to the Senior Relationship Manager and is responsible for developing and maintaining pro-actively a healthy portfolio by supporting the group-related businesses as well as developing new business opportunities for the bank.

KEY RESPONSIBILITIES

• Strategic input and planning
• Sales, Business Development & Relationship Management
• Marketing support
• Delivering exceptional customer experience
• Compliance

 MAIN ACTIVITIES

Strategic input and planning:

• Contributes to the completion of the Trade Finance & Corporate Banking departmental operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on growth objectives;
• Prepares a personal action plan that contributes to the overall departmental budget.

Sales, Business Development & Relationship Management:

• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the department remains competitive and promptly reacts to changing market conditions and customer needs;
• Develop a focused relationship management approach, which increases the ability to increase the flow of business and generate deposits, lending, and revenues from existing and new customers in line with the enterprise strategy;
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines, and appropriate provisions of the Banking Act with respect to lending;
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise;
• Actively market and develop the banking products to existing and prospective clients to grow the wallet share;
• Manage relationships of key accounts while tapping on their share wallet through cross-selling and upselling;
• Business development through recruiting new key accounts while harnessing their value chains;
• Migration of customers to digital channels to ensure ease of service

Marketing support:

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners;
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank;
• Understand and provide clear direction to the department based on market analysis of local area consumer trends and competitor offerings;
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Delivering exceptional customer experience:

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost’;
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet;
• 360 degree understanding of clients financial needs and all bank products and services;
• Regular client visits/presentations and meetings with visit reports;
• High-level negotiation to get new and additional business;
• Reparation of various reports including customized client proposals according to client needs;
• Coordination with various departments like credit, treasury etc. for delivery of seamless service to client;
• Ensuring uptake and utilization of digital channels;
• Follow up to ensure that customer tools are processed and delivered on time

Compliance:

• Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings;
• Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment;
• Monitor and ensure compliance of facility covenants to ensure performance and profitability;
• Provide regular call reports for all facilities to enhance our Monitoring & Evaluation;
• Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness;
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks;
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies;

• Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

DECISION-MAKING AUTHORITY

• The role is highly guided by Standard Operating procedures.
• Appropriateness of products.
• Management of risk as per AML/CFT guideline.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance;
• Master’s degree will be an added advantage;

WORK EXPERIENCE

• At least 2 years’ experience in the banking industry;
• Strong selling, communication and presentation skills with sales experience
• Excellent Communication and interpersonal skills
• Proven planning, co-ordination and time management skills
• Analytical and problem-solving skill
• Computer skills in word-processing, presentations and statistical analysis

SKILLS & COMPETENCIES

• Strong selling, communication and presentation skills with sales experience;
• Excellent Communication and interpersonal skills;
• Proven planning, co-ordination and time management skills;
• Analytical and problem-solving skills;
• Computer skills in word-processing, presentations and statistical analysis

PROFESSIONAL CERTIFICATION

• Any Professional qualifications in ACCA, CPA(K);
• Diploma in Banking – AKIB (added advantage)

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Branch: Kilimani Branch

Department: Treasury

Reports to: Senior Manager, Treasury

JOB PURPOSE

The role is responsible for executing money market and fixed income transactions within the limits allocated with a view to maximizing profitability. To ensure optimal funding mix and funding cost while ensuring risk and liquidity levels are aligned with the overall strategy of the bank. The position is responsible for generating revenue through active trading and management of the various treasury products while mitigating underlying risks to ensure the growth of the bank’s forex business on a sustainable basis. The focus is to generate FX income and management of various risks for the bank in addition to funding the bank through various FX products.

KEY RESPONSIBILITIES AND ACTIVITIES

• Monitor and project daily cash positions and execute money market transactions to ensure the funding mix and funding cost are in line with the bank’s strategies and liquidity and interest rate risks and are within and in compliance with internal limits and regulatory requirements.
• Coordinate with Operations Department to ensure smooth execution and settlement of treasury transactions.
• Carrying out market surveys and intelligence to establish market expectations on interest rate trends.
• Pricing, Profitability, Liquidity, and Cash Flow Management.
• Management of the bank’s cash flows in local and foreign currencies to enable the bank to meet its daily obligations.
• Manage the RTGS payment system & control real-time payments to ensure customer satisfaction & compliance with RTGS rules by the Central Bank local clearing accounts, intraday liquidity facility (ILF) and Domestic Foreign currency (DFCC) accounts and East Africa Payments accounts.
• Trade-in money market instruments to achieve budget interest income revenues.
• Manage the cash positions generated by branch cash deposits and cash withdrawals.
• Manage the bank’s liquidity position with a view to ensuring that all accounts are well funded always to meet the daily and future payment obligations
• Compliance and Controls
• Manage all Inter-Bank money market unit activities ensuring all procedures and policies are followed without exception.
• Actively contribute to improvements in quality/efficiency of treasury products delivery processes
• Trade-in Foreign Exchange to achieve budget for foreign exchange revenue.
• Manage the bank’s currency positions with a view to ensuring that all positions are properly documented, and revenue targets are met within prescribed limits.
• Manage the positions generated by the corporate and retail transactions and ensure profitable covering of all transactions affecting the Bank’s currency positions.
• Manage pricing & spot rate given to all units for the department to ensure deals are profitably booked.
• Product development to hedge against exposure created by customer transactions e.g. spot, forward, and swaps.
• Keep track of exchange and interest rate movements in local and international markets while managing the bank’s position in accordance with the market trends.
• Servicing currency requirements for corporate clients and ensuring maximum returns from these relationships.
• Team Development
• Support the training program of Trainee & Junior dealers in the unit
• Undertake other duties assigned by the Department Head from time to time
• Contribute to plans for growing the funding base and other businesses of the bank
• Advise strategies to maximize revenue under limited resources.
• Network with internal customers & external market counterparts, in order to solicit customers’ feedback, gain market intelligence, benchmark trading techniques, and enhance the Bank’s profile in the market.
• Contribute to building the bank’s reputation in the international and local markets through personally demonstrating high level of professionalism at all times.

DECISION-MAKING AUTHORITY

Trading decisions

• All trading positions/trades should be guided by banks’ policies with aim of generating income in line with approved policies & procedures while considering; cashflow, the liquidity position of the bank product type, deal size, dealer limit, stop loss, counterparty, available opportunity etc.
• Pricing of treasury products are based on market interbank rates, current FX position, and nature of client while working together with the sales team to grow FX our volumes, both local and international market rates, current interest rates, and return on investment.

Funding & investment decisions

• Mainly guided by Banks policy & procedures, depending on our cash flow requirement, investment returns, funding costs, counterparty etc.

Risk management decisions

• While trading, I take decisions guided by Bank and CBK requirements ensuring that the bank is not exposed and avoiding losses beyond the stop loss/penalties.
• These decisions are taken guided by the bank’s policies and CBK requirements.
• Where necessary, sometimes the decisions are made in collaboration with the ALCO and in consultation with the Head of Treasury.

ACADEMIC BACKGROUND

• Bachelor’s degree in a Business-related field;
• A Master’s degree is an added advantage.

WORK EXPERIENCE

• Hands-on banking experience for a period of not less than 6 years, with at least a minimum of 3 years in the direct money market, Fixed income, FX trading, and treasury operations;

SKILLS & COMPETENCIES

• Good working experience in a dealing room/ Treasury front office functions. Money markets, Foreign Exchange Interbank Trading & Co-operate sales;
• Experience in using Treasury Electronic dealing systems: Thomson Reuters EIKON/ FXT and Bloomberg;
• Good working relationship with Electronic FX Brokers;
• Experience in handling KEPPS system and working environment;
• Comprehensive understanding of forex business market both interbank, SME & co-operate sectors;
• Good understanding of local and global market regulations applicable to foreign exchange;
• A good understanding of micro and macroeconomics to interpret likely interest rate trends both locally and on the international markets;
• Knowledge of local and international market events and their likely impact on interest rates;
• Clear understanding of the Bank’s vision, mission, corporate objectives and strategy
• Networking with Central Bank and other interbank players.

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Branch: Head Office

Department: Custodial Services

Reports to: Director, Technology & Operations

JOB PURPOSE

Reporting to the Director, Technology & Operations Division, the job-holder will be responsible for executing and growth of the Custodial Services strategy, enhance business growth, drive initiatives that enhance client relationships and ensure operational efficiency and service delivery within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations and CMA guidelines. 

KEY RESPONSIBILITIES

• Developing and driving the Custodial Services Strategy.
• Sales, Business Development & Relationship Management.
• Delivering exceptional Customer Experience.
• Delivering seamless Custodial Operations.

MAIN ACTIVITIES

Develop and drive the Custodial Services Strategy:

• Enhance Custody and Trustee business by facilitating favorable market practices/policies and fostering good client relationship;
• Provide a consistently high-quality overall marketing, business development and client relationship management to clients/customers & taking overall responsibility for the Custodial Services operations.

Sales, Business Development & Relationship Management:

• Full responsibility for all product lines and all sales and business development for the bank driven through the branch network and Head Office Business Development teams;
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank;
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs;
• Spearhead the development and implementation of new Custody Services products;
• Maintain the customer service levels and TAT for the departmental product processing;
• Training and mentoring branches and relationship managers on Custodial products.

Delivering exceptional customer experience:

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost;
• Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design;
• Delivery of consistent seamless customer service through maintenance of high service standards, relationship Management and partnerships for the Custody business (customers, fund managers, brokers, regulators, administrators, stakeholders).

Delivering seamless Custodial Operations:

• Understanding of the overall risks associated with the Custody operations and ensure there are sufficient and effective controls to manage these risks;
• Enforcement of risk excellence and compliance requirements by Co-ordinating internal and external audits for the unit, to ensure compliance with regulatory, audit and internal controls;
• Maintain a high level of integrity and ethical standards commensurate with the requirements of market best practice;
• Ensure all regulatory returns and any other information requested by the regulators are accurately compiled and submitted within the stipulated timelines;
• Leading the Custody team for efficient operations, excellent client service and business growth, to ensure profitability numbers are met and exceeded;
• Making sure that the unit prepares and dispatches/delivers reports to our Custody clients in accordance with set Service Level Agreements;
• Co-ordination, maintenance and compliance on duties and responsibilities under the unit trust, Trustee services and facility agency/registrar business;
• Supporting bank branches in all Custodial related issues; increase the wallet size per customer; ensure all delivery channels are managed effectively resulting in excellent customer service;
• Liaising with administrators & fund managers for documentation and custody fees.

DECISION-MAKING AUTHORITY

• The role is highly guided by Standard Operating procedures.
• Appropriateness of custodial products.
• Management of risk of assets in custody.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance;
• A Master’s degree will be an added advantage.

WORK EXPERIENCE

• A minimum of 5 years experience in Corporate Banking, with at least 2 years in a management position with exposure in Custodial Services.

SKILLS & COMPETENCIES

• Excellent communication and interpersonal skills;
• Good marketing skills;
• Good knowledge of market regulations, operations, and practices;
• Good knowledge of capital markets and the pensions industry; and
• A good understanding of investment banking products

PROFESSIONAL CERTIFICATION

• Any Professional qualifications in ACCA, CPA(K);
• Diploma in Banking – AKIB (added advantage)