Job Vacancies at Equity Bank Kenya

Job Purpose:

To provide leadership in SME segment and development in line with the branch overall strategy. The role responsible for meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

Key Responsibilities 

Business Development

• Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
• Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
• Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
• Direct the overall effort of the segments in growing business in optimum proportions to achieve set targets.
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development and product development.
• Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
• Maintain a sustainable, profitable, and high-quality balance sheet.
• Cost management –enforce cost optimization of the resources.
• Continuously review customer value propositions for various customer segments

Market & Customer Service

• Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
• Continuously conduct and advise market intelligence to identify new markets’ customer trends, branch government directives and changes in the policy. 
• Act as the Banks's brand ambassador.
• Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
• Coordinate Branch marketing initiatives
• Originate, build and sustain strategic business partnerships.
• Position Equity Bank Kenya as a preferred Bank.
• Ensure full adherence to the Bank’s customer service chatter.
• Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

Audit Risk & Compliance

• Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
• Participates in Branch Credit Committee as per policy.
• Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Put in place an effective Business Continuity plan for various segments.
• Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
• Communicate and articulate the Bank’s risk and control the environment to the unit staff and ensure good appreciation of the same. 

People Management

• Harness existing and create new competencies to achieve competitive advantage.
• Maintain the appropriate number and caliber human resources to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
• Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
• Mentor and coach staff build their capacity to perform the roles assigned to them. 
• Provide career guidance and avail of learning opportunities and assignments to enhance engagement and career progression.
• Maintain high morale and motivated staff in the branch.
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
• Adhere to HR policies in the management of employees.

Performance & Reporting

• Optimize the use of the Bank’s Management Information System for performance management.
• Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segment.
• Timely submission of reports to key stakeholders to aid in decision making.

Qualifications

Qualifications, Experience & Competencies

• Bachelor’s degree in business administration, finance, or a related field.
• Overall mean grade of C+ in KCSE
• At least 3 years’ work experience in SME segment or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience in budgeting and forecasting.
• Leadership skills.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Ability to address problems and opportunities for the company.
• Excellent communication skills.
• Outstanding organizational skills.

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Job Overview:

• Responsible for overseeing and driving the development, implementation, and performance of Health Insurance bancassurance strategy. The role focuses on developing and executing strategies to expand the network, drive business growth, ensure operational efficiency, and maintain strong relationships with agency partners and branch managers.

Main Responsibilities:

Strategic

• Support the General Manager in the development and execution of the Health Insurance distribution strategy aligned with the organization's overall business objectives. Identify market trends, customer needs, and growth opportunities to drive business expansion and revenue generation.
• Partnership Management: Establish and maintain strategic partnerships within the banks sectors and segments to leverage the customer base, and bank infrastructure. Collaborate with partners to develop joint marketing initiatives and enhance customer acquisition and retention.
• Drive revenue growth through the optimization of existing partnerships and the establishment of new ones.
• Collaborate with cross-functional teams to Identify opportunities to expand the medical insurance portfolio by cross-selling additional products and services.

Operational

• Channel Development: Develop and implement initiatives to support the branch bancassurance distribution network.
• Sales Performance: Monitor and analyze sales performance across the branches, identifying areas for improvement and implementing strategies to achieve sales targets. Ensure efficient lead generation, conversion, and customer onboarding processes.
• Collaborate with the sales team to identify and pursue new business opportunities within the healthcare sector and promote inclusivity.
• Use of data analytics to drive consumption of relevant solutions.
• Work closely with product development teams to create insurance products tailored for different bank segments.
• Assist with the development and execution of marketing campaigns to promote insurance products through the bancassurance channel.

Corporate Governance

• Compliance: Ensure compliance with regulatory requirements and industry standards in bancassurance and branch operations. Ensure the different distribution channels adhere to governance frameworks, policies, and procedures to mitigate operational and legal risks.
• Risk Management: Identify and manage risks associated with bancassurance and ensuring appropriate controls and safeguards are in place to protect customer information, prevent fraud, and maintain data privacy.
• Ensure compliance with TCF (Treating Customers Fairly) regulations while attending to customers.

Leadership & Culture

• Team Leadership: Provide strategic direction, guidance, and support to the bancassurance team. Foster a culture of collaboration, innovation, and continuous improvement to drive high performance and employee engagement.
• Customer-Centric Approach: Advocate a customer-centric culture within the organization, emphasizing the importance of understanding customer needs, delivering personalized solutions, and enhancing customer experience across all bancassurance touchpoints.
• Establish key performance indicators (KPIs) for Bancassurance channel, regularly monitoring and analyzing performance against targets.
• Use data-driven insights to make informed decisions and drive continuous improvement.

Qualifications

• Bachelor’s degree in business administration, Finance, or a related field. Master's degree is a plus.
• Professional Insurance Qualification

Key Competencies

• Bancassurance Expertise
• Sales, business development and relationship management
• Strategic Thinking
• Leadership and Team Management
• Customer Focus

Relevant Experience

• Minimum of 10 years of relevant working experience in a similar or equivalent Senior Management role.