Job Vacancies at Equity Bank Limited

Job Purpose:  

The account manager will be responsible of driving the Finserve strategy through marketing and selling our products across Africa. They will drive revenue for new and existing capabilities. The account manager will be in charge of customer on-boarding, customer retention and customer relationship management.

Job Responsibilities/ Accountabilities:

• Customer front line management through the CRM to generate new sales and support existing customers. 
• Identify and propose potential business deals by visiting, contacting existing and potential customers to cross sell and up sell.
• Understand customers’ needs and guide the customer on the best suited product for their business. And prepare proposals.
• Ensure delivery of professional and premium customer service to all customers; and adequate after-sales support and relationship management.
• Carry out Know Your Customer checks and fully understand the customer business as per set guidelines on compliance.
• Follow the set sales processes and procedures and attend the sales weekly meetings.
• Work towards the sales targets, plan and execute the sales program including dormant accounts re-activation and ensure profitability.
• Actively participate in sales projects with other partners, training and workshops, shared marketing events and campaigns.
• Prepare, analyse and present timely sales report. Update on sales targets, activities, achievements, products pipeline and performance.
• Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner. 

Qualifications

Key Critical Competencies

• Excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. And able to build rapport quickly.
• Excellent communication skills (verbal and written)
• Fluent, confident and with strong presentation skills.
• Persuasive, with strong and analytical and negotiation skills.
• Passionate about sales, has a genuine customer focus, innovative and a team player.
•  Proven track record in CRM system management, pipeline planning and reporting. 
• Excellent planning, organizational and time-management skills.
• Persuasive, with strong and analytical and negotiation skills.
• Ability to work calmly under pressure in a performance driven organization and able to meet deadlines.
• Self-motivated and can work with minimum supervision.

Requirements:

• University degree from a well-recognized university.
• 3 to 5 years’ experience in marketing, sales and product management preferably in the fintech industry.
• Background in payments and e-commerce within Kenya & East Africa region is a strong plus.
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.

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Job Purpose: 

The senior officer will be responsible of ensuring that Finserve provides products and services to merchants and the end customers safely and securely, protected by the most effective systems and monitored by a highly skilled team. At the same time identifying and managing the company’s risk and ensuring it is in line with the company’s risk appetite; and staff are trained on fraud prevention and risk management.

Job Responsibilities:

• Fraud prevention:
  • Detect, control and prevent fraudulent activities on the transaction level.
  • Perform daily transactions monitoring and action accordingly.
  • Set, implement and monitor the transactions verification process within specified timelines and threshold.
  • Identify fraudulent patterns within the system, develop solutions and enhance the system to address the patterns and in turn detect, prevent and reduce fraud cases as per the set threshold.
  • Develop and track key indicators like Dashboards, MIS and Triggers to identify potential fraud threats and process defects.
  • Develop procedures and policies that govern day to day operations in fraud prevention to prevent and reduce fraud cases.
  • Prepare, analyse and present required fraud prevention reports.
  • Educate staff and merchants on fraud prevention and associated
  • Identify areas that require increased security controls to protect the organization and its end users from future fraud.
• Risk management:
  • Generate, analyse and present reports of clients-risk performance and analyze causes of their risk failures, find measures to mitigate so as to secure all clients and merchants.
  • Develop procedures and policies that govern day to day operations in risk management to prevent reduce merchant fraud cases.
  • In charge of risk investigations:
    • Interview and elicit information from staff, merchants and customers that help resolve risk matters.
    • Write reports, and document evidence, findings, and recommendations for all fraud and risk cases.
    • Ensure confidentiality of all information collected during investigation and determine existing fraud trends by analyzing accounts and transaction patterns.
    • Train and share these findings with other staff members.
  • Lead in projects involving fraud prevention and risk management systems. That includes developing fraud analysis models.
  • Protect the merchants and the bank from malpractice.
  • Monitor and manage risk. 
    • Ensure fraud prevention controls are in place and monitored. 
    • Analyse current risks and identify potential risks and implement various ways to mitigate; through a risk analysis process.
    • Recommend remedial and contingency plans on risks.
    • Monitor merchants’ risk on a daily basis and support the same with reports.
  • Ensure compliance adherence.
    • Compliant with government and international Card Schemes’ regulations.
  • Define and control the operational risk on transaction and merchant level through;
    • KYC (Know Your Customer) process when on boarding merchants.
    • Scoring profiles per merchant industry.
    • Merchant Risk Analysis.
      • Ensure that the merchant is meeting the guidelines prescribed by the bank.
    • Velocity Control.
    • Fraud prevention and risk management monitoring tools.
  • Audit the company’s processes and procedures and implement solutions to fix the gaps identified.
  • Prepare reports on risk performance of different clients, analyze the reports and come up with recommendations on how to mitigate any fraudulent occurrences. 

Qualifications

Key Critical Competencies:

• Excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. And able to build rapport quickly.
• Excellent in communication (verbal and written) with strong presentation and reporting skills.
• Good in data analysis and strong presentation skills.
• Has attention to detail, with strong analytical and investigation skills.
• Passionate, innovative and a team player.
• Excellent planning, organizational and time-management skills.
• Ability to work calmly under pressure in a performance driven, fast-paced organization and able to meet deadlines.
• Self-motivated and can work with minimum supervision.

Qualifications:

• A bachelor’s degree in Statistics, Economics, Finance, Mathematics or any other business discipline from a recognized university.
• At least 3 years experience in banking, financial services or the technology
• Proven track record and display of experience in fraud prevention or risk management in financial services, ecommerce or payments.
• Experience in the fintech industry is a plus.
• Advanced MS excel skills.
• Enjoy working at a start-up environment and not afraid to jump in and get things done.