Job Vacancies at Gap Recruitment Services Limited

Job Purpose

The Executive Driver will be responsible for providing safe, efficient, and professional transportation services to the Company Director. This role demands exceptional driving skills, discretion, and a commitment to the highest standards of professionalism. In addition to chauffeuring duties, the driver will manage the company's fleet operations, ensuring vehicles are properly maintained, serviced, insured, and fueled. The role also includes support for logistics and errands related to the Directors Office.

Key Responsibilities

Executive and Personal Transportation

• Safely transport the Company Director to meetings, events, airports, and other appointments in a timely and professional manner.
• Plan and select the most efficient routes, accounting for traffic and road conditions to ensure punctuality.
• Provide outstanding customer service, ensuring comfort and discretion at all times.

Vehicle and Fleet Management

• Maintain the assigned vehicle in impeccable condition, ensuring cleanliness, regular servicing, and mechanical soundness.
• Conduct routine checks on fuel, oil, brakes, tires, and other key components.
• Schedule and coordinate vehicle servicing, repairs, and insurance renewals with approved vendors.
• Oversee the condition and maintenance of the company's fleet, ensuring vehicles are always roadworthy and well-maintained.

Confidentiality and Professional Conduct

• Handle all matters and communications with strict confidentiality and integrity.
• Demonstrate discretion and professionalism in all interactions.

Logistical and Administrative Support

• Run errands, including delivery and collection of documents, packages, and other essential items as required.
• Support the Executive Assistant or Office Manager with logistics and ad hoc travel-related tasks.

Safety and Regulatory Compliance

• Comply with all traffic laws and company policies.
• Maintain a clean driving record and up-to-date licenses and certifications.
• Stay informed about current road conditions and potential safety concerns.

Flexibility and Availability

• Be readily available for early morning, evening, weekend, and holiday assignments as required.
• Respond to last-minute schedule changes with a proactive and professional attitude.

Key Competencies

• Professionalism: Maintains a high standard of conduct and appearance.
• Reliability: Punctual, dependable, and committed to responsibilities.
• Attention to Detail: Ensures vehicles and duties are managed with care and accuracy.
• Problem-Solving: Ability to navigate challenges and adapt quickly.
• Communication: Strong interpersonal skills with clear, respectful communication.
• Organization: Efficient at managing tasks, especially in relation to fleet coordination.

Qualifications and Experience

Education & Certifications

• Minimum of a high school diploma.
• Valid driver's license with a clean record.
• Documented defensive driving skills and training.

Skills

• In-depth knowledge of local and regional routes, traffic patterns, and GPS navigation.
• Strong organizational and time management skills.
• Basic understanding of vehicle maintenance and fleet operations.

Experience

• Minimum of 5 years of professional driving experience, preferably in a corporate or executive environment.
• Prior experience with fleet coordination or management is a plus.

Working Conditions

• Primarily a driving role with possible waiting periods during meetings or events.
• May require extended hours, including early mornings, late evenings, weekends, and holidays, depending on the Directors schedule.
• Occasional travel outside the Nairobi area may be required.

Performance Metrics

• Timeliness and reliability of transportation services.
• Condition and cleanliness of assigned and company fleet vehicles.
• Quality of service as assessed by the Company Director and executive team.
• Adherence to traffic laws, safety standards, and compliance protocols.
• Accuracy in maintaining records (fuel logs, servicing schedules, insurance tracking).

Application Deadline: 4th September 2025

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Job Summary:

The Customer Relations Officer (CRO) will be the frontline ambassador for the company, managing the end-to-end client journey from first inquiry through quotation, production updates, installation, handover, and after-sales support. This role is central to building trust, ensuring clients feel informed and valued, and driving measurable improvements in conversion, satisfaction, and loyalty.

Key Responsibilities

Lead Intake & Qualification:

• Manage all inbound channels: showroom walk-ins, calls, WhatsApp Business, email, website forms, and social media (DMs & Google My Business).
• Qualify leads using BANT (Budget, Authority, Need, Timeline).
• Book showroom consultations/site measurements and capture full client details in CRM (contacts, location, scope, photos, timelines).

Sales Support & Quotation Follow-up:

• Coordinate with Sales/Estimations to ensure accurate BOQs, specifications (glass, colors, finishes, accessories), and timelines.
• Share quotations/drawings, explaining options, warranties, and maintenance requirements.
• Proactively follow up on quotations, address objections, and upsell value-adds (smart locks, mosquito mesh, security glass, acoustic packages).

Order Confirmation & Pre-Production:

• Guide clients through approvals: drawings sign-off, material selection, contract/LPO, invoicing, and deposits.
• Schedule final measurements within SLA and coordinate with Operations for production scheduling.
• Manage client expectations on lead times, site readiness (structural works, tiling, plastering), and safety requirements.

Production Updates & Installation Coordination:

• Provide clients with weekly status updates during fabrication.
• Track ETAs and communicate timelines clearly.
• Align installation dates with site teams (contractors, designers, QS).
• Prepare site handover packs (method statements, risk assessments, access lists).
• Coordinate snag lists to ensure safe, clean, and minimally disruptive installations.

Handover & After-Sales Support:

• Conduct formal project handovers and issue care/maintenance guides and warranty certificates.
• Manage after-sales requests (repairs, adjustments, seals, rollers, handles) with the Service Team.
• Encourage reviews/testimonials (Google, social media) and manage case study approvals.

CRM, Reporting & Process Improvement:

• Maintain 100% CRM accuracy: records, notes, photos, drawings, revenue projections, and next actions.
• Generate weekly dashboards (leads, conversions, lost-deal reasons, CSAT/NPS, response times).
• Suggest process improvements, templates, and scripts to enhance efficiency and customer experience.

Brand & Reputation Management:

• Monitor/respond to online reviews and messages in line with brand voice and SLAs.
• Support showroom excellence: ensure displays, samples, and signage are up to standard.
• Assist in event readiness (open days, trade expos).

Requirements and Qualifications:

• Diploma or Degree in Business, Communications, Construction Management, Interior Design, or a related field.
• 2+ years experience in customer service, sales coordination, or client-facing roles (preferably in building materials, fenestration, construction, interiors, or manufacturing).
• Working knowledge of aluminum/glass systems (windows, doors, balustrades, shower cubicles) and ability to interpret basic BOQs/drawings.
• Proficiency in CRM systems (HubSpot/Zoho), Google Workspace, WhatsApp Business, and project-tracking tools.
• Strong communication skills in English & Swahili.

Nice to Have

• Familiarity with ISO/quality systems, warranties, and safety protocols for construction sites.
• Experience coordinating subcontractors/technicians and managing field service requests.
• Understanding of costing basics, VAT/eTIMS documentation, and delivery processes.

Application Deadline: 1st September 2025

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About the client:
Our client, a leading manufacturer and supplier of high-quality aluminium windows, doors, and façade solutions, is seeking to hire an Accounts & Tax Officer (CPA K). The role will be responsible for managing end-to-end finance operations including daily accounting, statutory tax compliance, receivables/payables, and collections. The ideal candidate will ensure accurate books of accounts, timely statutory filings, disciplined credit control, and strong cashflow management in a manufacturing/projects environment.

Key Responsibilities

1Core Accounting & Month-End Close:

• Post daily journals and maintain AR/AP ledgers, fixed assets, prepayments, and accruals.
• Perform reconciliations (bank, M-Pesa, till, supplier, and customer accounts).
• Assist in monthly close and prepare supporting schedules for management accounts.

 Tax & Statutory Compliance

• Prepare and file VAT, PAYE, WHT, and other statutory returns on iTax.
• Ensure eTIMS-compliant invoicing and maintain proper tax documentation.
• Reconcile VAT & WHT ledgers to iTax and track WHT certificates for suppliers/customers.
• Support external audits and respond to KRA queries.

Accounts Receivable & Collections:

• Issue invoices, credit notes, customer statements, and payment receipts.
• Manage collections through reminders, calls, dispute resolutions, and escalations.
• Monitor DSO, credit limits, and overdue accounts; recommend risk actions where necessary.

 Accounts Payable & Treasury:

• Process supplier invoices using a three-way match (LPOGRNInvoice).
• Maintain AP aging, reconcile supplier accounts, and track retentions/withholdings.
• Assist with cashflow forecasting and maintain daily cash book.

 Inventory & Costing Support:

• Post GRNs and stock adjustments with proper approvals.
• Support inventory management through cycle counts and quarterly stock takes.
• Assist with project/job costing by capturing labor, logistics, and variation costs for accurate COGS.

 Systems, Controls & Documentation:

• Enforce SOPs and Delegation of Authority with strong audit trails.
• Maintain proper filing systems (digital & physical).
• Ensure discipline in ERP/accounting systems (QuickBooks/Sage/Zoho/Odoo) and suggest automation improvements.

Requirements & Qualifications:

• CPA K (or CPA finalist) and member/eligible for ICPAK.
• Diploma/Degree in Accounting/Finance.
• 3- 4 years relevant experience, preferably in manufacturing, construction, or project-based environments.
• Proficiency in iTax, eTIMS, and accounting/ERP systems.
• Strong Excel/Google Sheets skills (pivots, lookups).
• Excellent documentation and compliance discipline.

Nice to Have:

• Experience in inventory control and job costing.
• Exposure to ISO 9001 or internal audit processes.
• Basic reporting skills in Power BI/Data Studio.

Application Deadline: 1st September 2025

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Role Purpose:

To support recruiters in the execution of recruitment projects by managing candidate sourcing, pipeline development, and administrative coordination, ensuring efficient and timely delivery of client assignments.

Key Responsibilities:

• Source candidates across job boards, LinkedIn, referrals, and internal databases.
• Build and maintain candidate pipelines for active and upcoming roles.
• Conduct initial phone screenings to assess candidate suitability.
• Schedule and coordinate candidate interviews and recruiter-client meetings.
• Track recruitment metrics (applications, shortlists, conversions).
• Maintain accurate and confidential candidate records.

Collaboration Points:

• Work closely with recruiters to prioritize open roles and pipeline needs.
• Coordinate with recruitment coordinators on interview logistics and client updates.
• Share weekly progress summaries with recruiters and the wider team.

Requirements:

• A recent graduate pursuing a career in recruitment or HR.
• Strong organizational and communication skills.
• Proficiency in MS Office; familiarity with LinkedIn/job boards is an advantage.
• Detail-oriented, proactive, and an excellent team player.